Host: Robert Wilson, VP of Experience, Five Star
Guest: Alec Crawford, Founder & CEO, Artificial Intelligence Risk, Inc.

Episode Overview:
In this episode of the MP Access Show, Robert Wilson sits down with Alec Crawford, Founder and CEO of Artificial Intelligence Risk, Inc., a leading innovator in AI safety, security, and compliance. Alec shares his insights on how companies can adopt AI responsibly while mitigating risks, complying with regulations, and safeguarding their data. From developing AI policies to understanding the four pillars of AI governance, Alec provides actionable advice for businesses integrating AI into their workflows. Whether you're curious about AI's role in mortgage servicing or concerned about cybersecurity risks, this episode is packed with valuable takeaways.

What You'll Learn:

• The importance of governance, risk management, compliance, and cybersecurity in AI.
• Practical steps for safely integrating AI into your organization.
• Real-world use cases for AI in streamlining workflows and reducing errors.
• Privacy and safety considerations in the evolving AI landscape.

Resources Mentioned:

• Alec Crawford’s company website: www.aicrisk.com
• Sign up for MP Access for Free: MortgagePoint MP Access
• Register for FSC2025: Five Star Conference
• Listen to MP Access Show on your favorite platforms:
  • Apple Podcasts
  • Spotify
  • Amazon Music

Host: Robert Wilson, VP of Experience, Five Star

Guest: Stanley C. Middleman, CEO of Freedom Mortgage

Description:

In this special live episode from the Five Star Conference 2024, host Robert Wilson sits down with Stanley C. Middleman, CEO of Freedom Mortgage, to discuss the current state of the mortgage industry and his new book, Seeing Around Corners. Broadcasting directly from the conference, Stanley shares his insights on how interest rates and politics shape the mortgage landscape, offers lessons from his personal experiences, and explains how his book aims to leave a legacy for future generations.

Stanley reflects on growing up in Philadelphia, the lessons he learned during a life-threatening incident, and how these experiences influenced his leadership in the mortgage industry. He also discusses the importance of supporting military veterans through initiatives like the VA loan program, which has helped millions of Americans build wealth through homeownership.

This live conversation, held at the Five Star Conference 2024, offers valuable insights for anyone in the mortgage and real estate industries. It offers a glimpse into the future of housing, the cyclical nature of the market, and how businesses can prepare for the next economic correction.

Key Takeaways:

• Live from the Five Star Conference 2024: Stanley’s insights on the future of the mortgage industry.
• How interest rates and politics impact the mortgage industry.
• The story behind Stanley's new book, Seeing Around Corners.
• Lessons learned from a life-threatening diner incident and their relevance to leadership.
• The importance of veteran support through the VA loan program.
• Predictions on the next economic correction and its effects on the housing market.

Links Mentioned:

• Read Stanley C. Middleman’s new book, Seeing Around Corners
• Sign up for MP Access (Free Forever)
• Register for FSC2025
• Listen to the MP Access Show on:
  • Apple Podcasts
  • Spotify
  • Amazon Music

Show Title: Operational Excellence and Innovation: Lynsey Biernacki on Sylvan Road's Success

Host: Robert Wilson, VP of Experience, Five Star

Guest: Lynsey Biernacki, Senior Vice President of Operations, Sylvan Road Capital

Description: In this episode of the MP Access Show, Robert Wilson interviews Lynsey Biernacki, Senior Vice President of Operations at Sylvan Road Capital. Lynsey shares her insights on how Sylvan Road drives operational excellence and fosters innovation in the single-family rental market. She discusses the company's resident-focused approach, its use of technology to improve operational efficiencies, and what lies ahead for the SFR industry. Whether you're in real estate or interested in leadership, this episode is packed with valuable takeaways.

Key Takeaways:

• Sylvan Road Capital's focus is on operational excellence and innovation.
• Strategies for attracting and retaining top talent within the organization.
• How Sylvan Road leverages technology and data to improve resident experience.
• Industry trends are shaping the future of the single-family rental market.
• The impact of leadership in fostering growth and success in a rapidly evolving industry.

Links Mentioned:

• Visit Sylvan Road Capital
• Sign Up For MP Access for Free
• Register For FSC2025
• Listen to the MP Access Show on:
  • Apple Podcasts
  • Spotify
  • Amazon Music

Show Title: Navigating Mortgage Law: Insights with Stephen Hladik from Hladik Onorato & Federman

Host: Robert Wilson, VP of Experience, Five Star

Guest: Stephen Hladik, Partner at Hladik Onorato & Federman, LLP

Description:

In this episode of the MP Access Show, host Robert Wilson interviews Stephen Hladik, Partner at Hladik Onorato & Federman, LLP. Stephen shares his journey from the Pennsylvania Attorney General's office to becoming a leader in mortgage foreclosure, bankruptcy, and lending law. He dives into the intricacies of regulations like FDCPA, RESPA, and UDAP, and discusses the evolving challenges in mortgage servicing and compliance.

Stephen provides insights on the key issues servicers face today, including loss mitigation strategies, the impact of new regulations, and how firms like his are navigating an increasingly complex legal landscape. He also reflects on his commitment to public service and leadership within the Legal League 100, discussing how the mortgage industry can better adapt to regulatory changes while maintaining a focus on borrower advocacy.

Key Takeaways:

• How Stephen's experience in the Attorney General’s office shaped his legal approach.
• The growing complexity of mortgage law compliance with FDCPA, RESPA, and UDAP.
• Key issues mortgage servicers face, including changes to loss mitigation and regulatory compliance.
• Insights from the Legal League 100 and its role in supporting the mortgage servicing industry.
• How public service and leadership influence Stephen’s legal career.

Links Mentioned:

• Visit Hladik Onorato & Federman, LLP
• Sign up for MP Access for free
• Register for FSC2025
• Listen to the MP Access Show on:
  • Apple Podcasts
  • Spotify
  • Amazon Music

Host: Robert Wilson, VP of Experience, Five Star
Guest: Yvette Gilmore, Senior Vice President, Servicing Product Strategy at ServiceLink

Description:
In this special live episode from the Five Star Conference 2024, Robert Wilson sits down with Yvette Gilmore, Senior Vice President of Servicing Product Strategy at ServiceLink. Yvette dives into how ServiceLink is shaping the future of mortgage servicing through innovative solutions like the EXOS One Marketplace. With over 20 years of experience, Yvette offers deep insights into how technology and client-focused strategies transform the servicing landscape.

Throughout the conversation, Yvette highlights the challenges servicers face in property preservation and the importance of choosing the right partners to manage risk and optimize outcomes. She also shares leadership lessons from her extensive career, including overseeing a $1.8 trillion portfolio.

Yvette provides invaluable advice for women aspiring to leadership positions in the housing and financial sectors. She discusses how empathy and innovation are critical in driving success in the mortgage servicing industry.

Key Takeaways:

• Yvette’s role in driving product innovation at ServiceLink, including the EXOS One Marketplace.
• Key challenges in property preservation and how ServiceLink addresses them.
• Leadership lessons from Yvette’s 20+ year career in the mortgage servicing industry.
• Advice for women aspiring to leadership positions in housing and finance.

Links Mentioned:

• Visit ServiceLink’s Website
• Sign up for MP Access for free
• Register for FSC2025
• Listen to the MP Access Show on:
  • Apple Podcasts
  • Spotify
  • Amazon Music