Control 18 has only five safeguards, yet you can spend an entire year preparing for it. Matt Lee of Pax8 and I will help you understand each safeguard and the importance of getting this right and the pitfalls to avoid.

Don't Forget about VoIP as you onboard new clients or even with existing clients. There are significant risks in not including some level of management of the VoIP system or providing some support when there are issues on the network. I sit down with Alec Stanners of bVoIP to talk a bit about the history of VoIP solutions and the challenges we faced in the early days versus the cybersecurity challenges MSPs face today.

Each of the items in the title are titles for show episodes dating all the way back to the beginning of 2020. They have made the top 10 playbacks for all time. I sit down with Chad Holstead of the BKS Team to talk through current trends and challenges related to these five.

We take a moment to remember where we were as an MSP. Joshua Smith of Reliaquest and Charles Love of ShowTech Solutions and I reflect on the technologies and challenges we faced more than eight years ago and then look at what has changed since.

Last week we talked about playbooks and runbooks... This week we are back in the CIS Top 18 controls, #17 and while the timing might be coincidental it is a perfect fit. What we have learned going through the first 16 controls to get to here. Listen to Matt Lee of Pax8 unpack the safeguards and perhaps here a bit of a tussle as we grapple with Yellow Brick Road or Wizard of OZ... you decide!

What happens if your RMM goes down and doesn't come back? We sit down with Mike Stewart of Anchor Networks and Charles Love of ShowTech Solutions to get their take on the importance of Runbooks. By the way, they were at a peer group and brought this up. Let's just say those who sleep alone at night are always looking for friends to share their no-sleep drama.

I always like to catch one or two attendees of an event after they get home to see what did they come away with. I spoke with Jim Harryman of Kinetic Technology Group to get his reaction on an event that he has now attended for the third year in a row. If you weren't at Channelcon24 I hope this gives you some FOMO and that we will see you at CCF and ChannelCon 2025.

The demand for cyber soldiers is always on the rise. We look at the challenges of protecting Critical Infrastructure and that while there is a lot of Doom and Gloom... there is hope. I sit down with Chris Storey of Qriar to discuss the importance of Incident response planning and how the right plan and some education might actually create a tipping point!