In this episode, Harold Mann, the Co-founder of Mann Consulting (a top 500 MSP based in San Francisco), shares insights on turning employee complaints into operational advantages and emphasizing the importance of building a culture that encourages feedback and using it to drive continuous improvement. He discusses practical examples of enhancing efficiency through automation, the need for IT professionals to set boundaries and prioritize employee well-being, and potential for AI in the near future.

Chapters:
0:00 - Intro
1:57 - Why he started
5:27 - Saying "yes" too much
11:34 - Operational Efficiency
25:30 - Creating a culture of self-care
31:10 - His niche
37:55 - What does he attribute to his growth?
43:04 - Not burning out in IT
53:02 - MSP Titan Questions
1:07:17 - Conclusion

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🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Harold: https://www.linkedin.com/in/hmann/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

#msp #managedservices #managedserviceprovider

AI is the wave of the future, and if you wait too long to jump on, it could come back to bite you... Fortunately, on today's episode, Jimmy Hatzell, CEO of Hatz AI, joins the show to discuss how your MSP can make money with AI right now, and what you should be doing to prepare. Because the MSPs that learn to leverage AI now are positioning themselves well for 3-5 years down the road. Don't get left behind in the rise of AI.

0:00 - Intro
0:54 - Are MSPs making money from AI?
6:07 - Don't be scared of AI
14:21 - How do I prepare my MSP for AI?
18:16 - Real world cases for AI
31:22 - How to be a leader in AI for your clients
38:43 - Putting your team on AI
41:31 - What Jimmy's excited about with AI
45:17 - AI trends now

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🖊️Sign up for Build IT 2025: https://itbd.net/live/

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➡️ See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Jimmy: https://www.linkedin.com/in/hatzell/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

#msp #managedservices #managedserviceprovider

On this week's episode, Jeffrey Newton, co-founder of Cyft, shares how he broke operations at an MSP because of insane sales, adding $3 million in recurring revenue in just 28 months. Insane growth is possible for your MSP, but are you willing to pay the price that growth requires? For Jeff's MSP, the owner had to allocate serious resources toward growth and the ROI wasn't overnight... And are you willing to take on the challenges that quick growth brings with it? For Jeff's MSP, their operations was completely broken by the sales team (good problem to have) and they had to make a tough decision on how to fix it. If you'd like to learn how Jeff created insane growth while also having to fix operations, then listen to today's episode.

Chapters:
0:00 - Intro
2:30 - Jeff's Evolution
8:17 - Getting humbled by sales
15:14 - Being challenged (goal of 50% growth per year)
17:42 - Breaking operations
26:27 - Fixing operations and hard conversations
38:45 - Everything must in line
44:11 - Having the right mindset for sales as the owner
1:06:45 - How do I find a sales leader?
1:10:50 - What he's doing now
1:19:55 - Conclusion

📈 Sign up for Growcon 2024 today! https://growcon.com/

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Jeff:
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

#msp #managedservices #managedserviceprovider