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#185: Karin is the founder and CEO and David is the President of Let’s Grow Leaders, a global leadership development and training firm. They explore the phrases and strategies you can use in workplace conflicts, how to approach a difficult conversation, and the words you can use to defuse any difficult situation.

What you’ll learn

• [2:32] What it means to be human-centred.
• [4:00] What the Powerful Phrases book is about.
• [5:57] The workplace research that went into the book.
• [8:30] The four dimensions of conflict and collaboration.
• [10:40] Why phrases should be worded in a particular way.
• [13:40] What to consider when asking for a raise.
• [17:27] How to communicate positively about your pay.
• [20:16] Identifying who to ask about getting a raise.
• [21:07] What to do if your manager says you're too valuable to get a promotion.
• [26:25] How new managers should treat employees who expect a promotion.
• [29:33] What to do if your manager micromanages you.
• [37:43] The two phrases that will work in any situation.

Resources mentioned in this episode
Please note that some of these are affiliate links and we may get a commission in the event that you make a purchase. This helps us to cover our expenses and is at no additional cost to you.

• Compassionate Accountability, Nate Regier
• Thomas-Kilman Diagnostics

For the show notes for this episode, including a full transcript and links to all the resources mentioned, visit:

https://changeworklife.com/managing-workplace-conflict-what-to-say-and-how-to-say-it/

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