In this compelling episode, we go on a transformative journey of a healthcare manager who becomes a patient. Our guest, Kelly Luby shares her personal story of transitioning from a role of authority within the healthcare system to a position that demands vulnerability, empathy, and a deep understanding of patient advocacy. Join us as we explore the challenges, insights, and profound impact this experience had on reshaping perspectives on healthcare.

Episode Highlights:

A Shift in Perspective:

• Explore the pivotal moment when Kelly Luby, a seasoned healthcare manager, found herself on the other side of the healthcare system as a patient.
• We will explore the initial challenges and emotions faced during this unexpected transition.

Empathy in Action:

• Learn the ways in which Kelly navigated her healthcare journey with newfound empathy, understanding the patient experience from the inside.
• We will share anecdotes and insights that highlight the significance of empathy in healthcare management and advocacy.

Challenges and Lessons Learned:

• Uncover the unique challenges Kelly encountered in advocating for her own healthcare needs.
• Hear the lessons learned and how these experiences have influenced her approach to healthcare management and patient advocacy.

Impact on Professional Practices:

• Find out how this personal experience has shaped her professional practices as a healthcare manager.
• Learn the broader implications for improving patient care and the importance of bridging the gap between healthcare providers and those they serve.

Speak with Kelly Luby and Others at the upcoming Practice Management Symposium on Feb 16th, 2024.

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