The Enabling Digital with Systems Plus podcast series explores how CIOs can capture opportunities by looking at and beyond technology and data to propel their organizations into the digital forefront. The podcast series looks at how independent thought leaders and visionaries from the tech industry across the globe bring their ideas to scale within the business world, sharing innovative, path-breaking insights with our listeners.

Key Takeaways:

• Digital transformation and importance of innovation and research in financial services
• Digital strategy and innovation at Broadridge
• Applying the design thinking methodology to uplift customer experience
• Difference between product-centric model and project-centric model
• Sustainable VS disruptive innovation
• Current state of the financial services landscape in India
• Potential impacts of emerging technology trends such as digital assets, AI, and blockchain on the financial services industry
• How can financial services organizations in the West leverage the current economic growth happening in India

Guest expert details: Robert Krugman is a digital transformation expert and startup advisor engaged in the technology field for more than 25 years. Currently functioning as the Chief Digital Officer at Broadridge, his job is to define transformative digital strategies, research and incubate new products, and create a disruptive client experience. His forte lies in innovating new solutions and defining business models that enable organizations to get the most out of emerging digital technologies. Apart from his technical expertise, he enjoys speaking about the current trends in digital transformation, DeFi, the API economy, identity management, omni-channel communications, and the digitization of the customer experience.