If you want to create a pet business that excites, not only your dog customers, but the human clients that bring them, you need to focus on constantly improving your customer experience. Unfortunately the current pet business model doesn’t provide a lot of opportunities to engage people or allow them to have a much of an experience with your business at all.

Allison Strauel of Skydance Pet Lodges joins the show today to share how her team dazzles their customers and creates memorable encounters that have really sparked the growth of her business.

Finding and keeping good staff is something that comes up again and again in this industry. The main reason that you’re not finding the fright people is that you’re not asking the right questions when you interview.

In this episode you’ll learn how Natalie Kramer from Albany Pet Hotel switched to behavior based interview and how it totally changed the quality of of the people she hired and improved her company culture.

If you’ve ever dreamed about growing your pet business to multiple locations and creating a recognizable brand that customers love, this is the episode for you. On today’s show, we’re joined by Dan Rubenstein of Pups Pet Club, who shares his journey, including various obstacles and detours. Dan reveals the important steps you can take to grow from one location to two, and eventually to multiple locations.

He has a great story and has created a strong business and brand. You’ll come away with lots of tips and insights on how you can set your business up for long-term growth and success.