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サマリー
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あらすじ・解説
Join Joel as he talks with Mark Jauregi of Integrated Customer Success as they dive into the intricate world of customer service and the dangers of overpromising. Together, they explore the impact overpromising can have on business relationships and the challenges it poses for both sales and customer success teams. Through personal anecdotes and practical insights, Joel and Mark shed light on the consequences of misaligned expectations and the detrimental effects on revenue, customer satisfaction, and brand reputation. This episode emphasizes the need for integrated customer success, where sales, customer success, and product teams work together as a cohesive unit to deliver value and ensure customer success. Discover effective strategies, actionable tips, and real-life examples that can help organizations navigate the treacherous waters of overpromising and create a sustainable path to customer satisfaction and business growth. Tune in to this thought-provoking conversation to learn how to identify, address, and prevent the dreaded overpromise, ultimately fostering long-term customer relationships built on trust, transparency, and delivering on your value proposition.