Why is physical therapy still operating like it did 30+ years ago?

In this episode, Neil Trickett, PT and CEO of Practice Promotions, sits down with Dr. Alex Bendersky, Head of Clinical Innovation at WebPT, to discuss why the physical therapy industry has been slower to evolve than many other industries and what needs to change. With more than 23 years of experience spanning clinical practice, rehabilitation operations, digital health, product strategy, and healthcare technology, Alex brings a unique perspective on the intersection of clinical care and innovation.

Together, Neil and Alex explore how technology, AI, and modern workflows could reshape the way PT clinics operate — while keeping the human side of patient care at the center.

We cover:

• Why physical therapy is still operating in many ways like it did 30+ years ago
• The outdated processes and workflows that are still common in PT clinics today
• Why healthcare and physical therapy have been slower to adopt and integrate new technology
• Whether the real challenge is a lack of technology or trying to fit new technology into outdated clinical workflows
• What clinicians actually want from technology and where current solutions fall short
• How AI could genuinely improve physical therapy beyond the hype
• How technology and AI can support clinicians without replacing the human side of healthcare
• What the PT clinic of the future could look like over the next 5–10 years
• What needs to change across technology, education, leadership, reimbursement, and mindset
• How PT owners and clinicians can prepare for the next decade of technology and innovation
• Alex's advice for PT professionals looking to embrace change and build more modern practices

If you're a PT owner, clinician, or healthcare leader wondering what the future of physical therapy will look like, this episode will give you valuable insights into the technology, workflows, and mindset shifts that could shape the next generation of rehab therapy.

Want to grow your PT clinic with smarter marketing? Contact the Practice Promotions team at Practice Promotions!

Your PT clinic is growing, but are you prepared for what it takes to scale from one location to six?

In this episode, Neil Trickett, PT and CEO of Practice Promotions, sits down with Brian Hartz, CEO and Founder of HARTZ Physical Therapy, to discuss how he grew his independent practice from a single clinic to six locations across Lancaster County, Pennsylvania. With 25 years of experience as a practice owner, Brian shares the lessons he learned along the way, the challenges nobody prepares you for, and what he wishes he had known before expanding.

We cover:

• How HARTZ Physical Therapy grew from one clinic to six locations
• How to identify new markets and decide when it's time to open another clinic
• The biggest differences between running one clinic and managing a multi-location practice
• Why PT owners need to transition from thinking like a clinician to thinking like a CEO
• How to delegate responsibilities, build trust, and develop a strong leadership team
• How marketing strategies need to evolve as your practice expands to multiple locations
• How to maintain a consistent company culture and patient experience across different clinics
• The mistakes, setbacks, and growing pains that shaped Brian's approach to running his business
• What PT owners often underestimate about the financial, operational, and personal demands of expansion
• What you should have in place before opening your second clinic

If you're a PT owner thinking about expanding your practice, this episode will give you valuable insights into the realities of multi-location growth, the challenges to prepare for, and the lessons that can help you build a stronger, more sustainable business.

Want to grow your PT clinic with smarter marketing? Contact the Practice Promotions team at https://practicepromotions.net/!

Patients are changing the way they search for healthcare—and increasingly, they’re turning to ChatGPT, Gemini, Google AI Overviews, and other AI search tools to find answers, compare providers, and discover local physical therapy clinics.

In this episode, Neil Trickett, PT and CEO of Practice Promotions, sits down with Amy G, Head of SEO at Practice Promotions, to break down what the rise of AI search means for PT clinics and what owners need to do to stay visible as search continues to evolve.

We cover:

• How patient search behavior is changing with ChatGPT, Gemini, and Google AI Overviews
• Why AI search is changing the way patients discover and evaluate PT clinics
• Why local SEO is more important than ever for growing your clinic
• What Google’s evolving search landscape means for physical therapy practices
• How traditional SEO and AI search optimization work together
• What PT clinics need to do to improve their visibility across Google and AI platforms
• How to future-proof your clinic’s online presence as AI continues to transform search
• What Practice Promotions is doing to help 1,200+ PT clinic locations stay competitive in the changing search landscape
• The key steps PT owners can take now to make sure their clinic gets found by the patients looking for them

If you want to understand how AI is changing healthcare search—and what your PT clinic can do to stay visible on ChatGPT, Google, and AI Search—this episode will give you the insights and strategies you need to stay ahead.

Want to grow your PT clinic with smarter digital marketing? Contact the Practice Promotions team at https://practicepromotions.net/

Your PT clinic already has valuable patient data, but are you using it to drive growth?

In this episode, Neil Trickett, PT and CEO of Practice Promotions, sits down with Brij Bhuptani, CEO and Co-Founder of Spry Healthcare, to discuss the new Spry × Practice Promotions integration and how connecting your EMR with your marketing can help PT clinics improve patient retention, reactivation, and growth.

We cover:

• Why PT clinics often struggle to turn patient data into marketing opportunities
• How your EMR can become a growth asset—not just a clinical documentation tool
• What the new Spry × Practice Promotions integration does and how it works
• How patient data like last visit, last eval, total visits, and gender can power targeted campaigns
• How automated campaigns can help reactivate patients and improve retention
• Why securely connecting patient data matters for privacy, security, and compliance
• What Phase II of the integration means for website lead capture and new patient intake
• What PT owners using—or considering—Spry should know about the partnership

If you want to get more value from the patient data your practice already collects and connect your clinical and marketing systems more effectively, this episode will show you what’s possible.

Want to grow your PT clinic with smarter marketing? Contact the Practice Promotions team at https://practicepromotions.net/!

Storytelling can be one of the most powerful tools in PT marketing—but many practices aren’t using the stories they already have to connect with patients, build trust, and stand out online.

In this episode, Neil Trickett, PT and CEO of Practice Promotions, sits down with Dr. Scott McAfee, Chief Marketing Officer at MovementX, to break down why storytelling matters in PT marketing and how practices can use authentic content to strengthen their brand and grow.

We cover:

• How Scott went from treating patients to leading marketing and growth at MovementX
• Why stories can connect with patients more effectively than credentials and servicesWho should be the hero—and who should be the guide—in your PT marketing
• The stories most PT practices already have but aren’t tellingSix ways PT practices can strengthen their online presence
• Why authentic photography can outperform stock imagesHow to generate more Google reviews without constantly asking patients
• The minimum effective approach to blogging and website optimizationThe email automation every PT practice should have running
• How storytelling changes when marketing to patients, recruiting PTs, and building referral relationships
• How marketing a mobile PT company differs from a traditional brick-and-mortar clinic
• One marketing experiment that failed—and the lesson it taught

If you want to move beyond simply listing your services and credentials and start telling stories that build trust and connect with the people you want to reach, this episode offers practical strategies you can put into action.

Want to grow your PT clinic with smarter marketing? Contact the Practice Promotions team at https://practicepromotions.net

Social media can be a powerful way for PT clinics to increase visibility, build trust in their community, and ultimately attract more new patients—but only when you have the right strategy behind it.

In this episode, Neil Trickett, PT and CEO of Practice Promotions, breaks down Social Media 101 for PTs and the key strategies clinic owners need to grow their practice through social media.

We cover:

• How to optimize your social media profiles for search
• Why social media is becoming a search engine
• How Google Business Profile can support local visibility
• Why video and storytelling are essential for engaging content
• How to showcase your staff and patient success stories
• How often PT clinics should post—and how to batch content
• How UTM tracking can measure which posts drive website traffic
• The difference between PR, marketing, and sales

If you want to stop posting just to stay active and start using social media to support real practice growth, this episode will give you a clear strategy to get started.

Want to grow your PT clinic with smarter marketing? Contact the Practice Promotions team at https://practicepromotions.net/!

Google Ads can be one of the fastest ways to generate new patient opportunities for your PT clinic, but only when you have the right strategy behind it.

In this episode, Neil Trickett, PT and CEO of Practice Promotions, breaks down 5 ways PT owners can improve their Google Ads results and turn more clicks into actual patients.

We cover:

• How much PT clinics should actually spend on Google Ads
• The key numbers every clinic owner should track
• Why promoting specific specialties can outperform generic campaigns
• What to look for when choosing a Google Ads agency
• Why asking patients “How did you hear about us?” isn't reliable tracking
• How AI Call Intelligence can connect ad spend to booked appointments
• How to turn Google Ads data into smarter marketing decisions

If you're investing in Google Ads, or thinking about starting—this episode will help you avoid costly mistakes, improve your campaigns, and generate more new patient opportunities.

Want to get better results from your Google Ads? Contact the Practice Promotions team at https://practicepromotions.net/!

Cash flow, reserves, and labor efficiency ratio....most PT owners didn't get into healthcare for this stuff — but it's exactly what separates thriving practices from struggling ones.

This episode, we sit down with Eric Miller, Chief Financial Advisor and Co-Owner of Econologics Financial Advisors, who's spent years helping hundreds of healthcare practice owners strengthen their finances and build lasting wealth.

We cover:

• Eric's #1 piece of financial advice for PT owners
• What financial strength really means for a practice
• The biggest financial challenges owners face in 2026
• Key metrics every owner should track (including labor efficiency ratio)
• Common financial mistakes that hurt long-term stability
• How to improve cash flow and build the right reserves
• Warning signs of financial trouble — and how to balance growth with stability

If you want a healthier, more resilient practice this year, this one's worth your time.

Want to get better financial advice for your practice? Contact Eric at https://econologicsfinancialadvisors.com/!