Great leadership goes beyond managing a team—it’s about inspiring, empowering, and recognizing the potential in others. In this episode of the Positive Image Podcast, Nicole and Alicia explore what it takes to be an effective leader in the salon industry.

They discuss the difference between listening and truly hearing your team, how to identify and nurture strengths, and ways to encourage growth before your team even realizes their full potential. Plus, they share ideas for team acknowledgment, from bonuses to creative ways to show appreciation.

And of course, they list what they believe are the top six qualities of a great leader. Want to know what they are? Listen to learn!

Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate

Email us any ideas suggestions or comments at hello.positiveimage@gmail.com

Work with Nicole - manzermethodcoaching@gmaill.com

Work with Alicia - alicia.lumsden.to@gmail.com

In this episode of the Positive Image Podcast, Nicole and co-host Alicia dive deep into the critical topics of budgeting and navigating economic uncertainties in the salon industry. They discuss the importance of understanding your numbers to make informed business decisions and reflect on how changes in tariffs and exchange rates might impact salon operations. Nicole suggests exploring Canadian-made products as a potential solution to mitigate these challenges.

The conversation also highlights effective inventory management strategies, including reviewing past sales data, setting inventory limits, and using systems like the '6 plus one' ordering method. Nicole and Alicia share practical tips for creating realistic budgets and emphasize the value of tracking progress weekly to set achievable growth goals in retail sales and profit margins.

Whether you're a salon owner or stylist, this episode offers actionable insights to help you navigate financial challenges and build a more resilient, profitable business.

Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate

Email us any ideas suggestions or comments at hello.positiveimage@gmail.com

Work with Nicole - manzermethodcoaching@gmaill.com

Work with Alicia - alicia.lumsden.to@gmail.com

Upcoming classes! - CLICK HERE TO LEARN MORE

Metrics and KPIs are the backbone of any successful salon business, and in this episode, Nicole and co-host Alicia break down how to use them effectively. They discuss the power of pre-booking, with actionable goals for experienced and new stylists, and share insights into retention rates, daily earnings targets, and tracking new vs. returning clients.

Budgeting strategies also take center stage, with tips for monthly breakdowns, daily tracking, and the value of transparency by involving your team. Whether you’re a salon owner or stylist, this episode offers practical advice to help you monitor your business’s health and achieve sustainable growth. Plus, learn about Nicole’s master class and online course designed to deepen your understanding of salon numbers and strategies.

Take control of your salon’s future—tune in now

Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate

Email us any ideas suggestions or comments at hello.positiveimage@gmail.com

Work with Nicole - manzermethodcoaching@gmaill.com

Work with Alicia - alicia.lumsden.to@gmail.com

Upcoming classes! - CLICK HERE TO LEARN MORE

In this episode of the Positive Image Podcast, Nicole and Alicia explore the rapid changes reshaping the salon industry, particularly in the wake of the Covid-19 pandemic. Together, they discuss how adapting to new mindsets—like staff valuing flexibility and work-life balance—can lead to growth and sustainability. Nicole shares her innovative approach to building vacation pay into paychecks, while both emphasize the importance of consistency and leading by example to maintain a positive work environment.

They also tackle essential topics like scheduling team meetings, setting clear communication guidelines, and navigating the use of cell phones and social media in the salon. The duo dives into gratuity-free pricing, quoting prices with tax included, and even optimizing salon layouts for better team dynamics.

Finally, Nicole and Alicia highlight the importance of aligning business practices with your brand’s values and clientele. From questioning trends to returning to your business foundation, they share actionable insights to help salons thrive authentically. Tune in for a thought-provoking discussion on adapting, aligning, and embracing change in the salon industry.

Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate

Email us any ideas suggestions or comments at hello.positiveimage@gmail.com

Work with Nicole - manzermethodcoaching@gmaill.com

Work with Alicia - alicia.lumsden.to@gmail.com

Upcoming classes! - CLICK HERE TO LEARN MORE

In the second part of our Apprenticeship Essentials series, we focus on the pivotal role of working with models during an apprenticeship. From how to set appropriate pricing for model services to mastering the art of consultation, we explore how to create a learning environment that benefits both your apprentice and your clients.

We discuss the importance of planning out the apprenticeship journey, including strategies to ensure models commit to ongoing appointments. Plus, we share tips on how to communicate effectively with your apprentice in front of clients to maintain professionalism and build confidence. This episode is packed with actionable advice to help salon owners and apprentices make the most of this crucial stage in their career journey.

Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate

Email us any ideas suggestions or comments at hello.positiveimage@gmail.com

Work with Nicole - manzermethodcoaching@gmaill.com

Work with Alicia - alicia.lumsden.to@gmail.com

Upcoming classes! - CLICK HERE TO LEARN MORE

In this episode of the Positive Image Podcast, we delve into the fascinating evolution of client spending over the past 20 years. From the rise of game-changing trends like ombré and balayage to the undeniable influence of social media on the beauty industry, we explore how client behaviors and expectations have shifted.

We also break down the differences between scheduling one transformative appointment per day versus back-to-back appointments and how these approaches impact both the stylist’s workflow and the client experience. Tune in for a compelling discussion on trends, industry changes, and strategies for balancing artistry with business.

Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate

Email us any ideas suggestions or comments at hello.positiveimage@gmail.com

Work with Nicole - manzermethodcoaching@gmaill.com

Work with Alicia - alicia.lumsden.to@gmail.com

Upcoming classes! - CLICK HERE TO LEARN MORE

In Part 1 of our Apprenticeship Essentials series, we unpack everything you need to know about starting and managing a successful salon apprenticeship. Whether you’re a salon owner looking to bring on an apprentice or a stylist eager to start your journey, this episode covers it all. We explore effective management strategies for apprentices, key questions to ask when applying, and insights into the different types of apprenticeship programs across various salon environments.

For those based in Ontario, we dive into the application process, tips for acing the exam, and available grants that can support your apprenticeship goals. Don’t miss this foundational guide to creating and succeeding in a rewarding apprenticeship experience!

Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate

Email us any ideas suggestions or comments at hello.positiveimage@gmail.com

Work with Nicole - manzermethodcoaching@gmaill.com

Work with Alicia - alicia.lumsden.to@gmail.com

Upcoming classes! - CLICK HERE TO LEARN MORE

In this insightful episode of the Positive Image Podcast, we sit down with Carly Ann Moore to explore vital topics every stylist should master. We dive into the art of responding versus reacting, offering strategies for navigating tough client conversations with grace and professionalism. Carly shares her tips on stylist self-care and how the beauty industry has evolved for the better over the years.

We also discuss important resources for stylists, including how to support clients facing domestic abuse, managing client expectations, offering silent services, and being a compassionate presence behind the chair. Plus, don't miss the fun blooper reel at the end!

Find Carly Ann Moore on Instagram: @carly.ann.moore.

Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate

Email us any ideas suggestions or comments at hello.positiveimage@gmail.com

Work with Nicole - manzermethodcoaching@gmaill.com

Work with Alicia - alicia.lumsden.to@gmail.com

Upcoming classes! - CLICK HERE TO LEARN MORE