NOTE: This is a recorded adaptation of a live presentation.

Utilities struggle with inefficient, paper-based work order systems that lead to delays, errors, and poor visibility into field operations. Outdated paper-based systems hamper your productivity and make it difficult for utilities to maintain critical infrastructure on time and cost-effectively.

Discover how mobile work order management can transform your utility's operations. This webinar explores the power of integrating mobile solutions with enterprise resource planning (ERP) and enterprise asset management (EAM) systems, such as SAP, Oracle, and IBM Maximo.

NOTE: This is a recorded adaptation of a live presentation.

Celebrate Public Power Week by teaching the next generation about the value of community-owned, not-for-profit public power. In this one-hour webinar, you’ll learn how to use Public Power Week celebrations to introduce kids (and their families) to your public power story. This webinar will feature expert insights and actionable strategies for pulling off celebrations that spark a passion for energy — in both children and adults!

Learn from Kerrville Public Utility Board in Texas and the Monster Detective Collective team as they share their expertise in creating successful Public Power Week events.

NOTE: This is a recorded adaptation of a live presentation.

Community-owned utilities play a vital role in providing essential services and fostering community well-being. Unlike large investor-owned counterparts, these utilities operate with a distinct focus on local needs, values and accountability. However, they often face unique challenges in engaging customers and maintaining community support.

In this presentation, we will delve into effective customer engagement strategies tailored specifically for community-owned utilities. From leveraging local partnerships to implementing innovative communication approaches, we'll explore practical methods to enhance customer satisfaction, promote community involvement and build engagement with community-owned utilities.

NOTE: This is a recorded adaptation of a live presentation.

Blackouts. Data loss. Emergency communications disrupted. These aren't just movie scenes - they're the potential consequences of a growing threat: ballistic attacks on substations.

Ballistic attacks can cause:

• Widespread power outages lasting for weeks
• Disruption of critical services like hospitals and water treatment
• Millions of dollars in economic losses

The good news? You can take steps to protect your utility's assets and critical infrastructure. Listen as we talk to Permacast Walls about:

• The alarming rise of ballistic attacks on substations across the US.
• How these attacks can cripple your community and disrupt essential services.
• Actionable steps you can take to protect utility assets
• Design Basis Threat (DBT)
• Secure by design
• CIP-014, CIP-006
• Vulnerability of Integrated Security Analysis (VISA)
• Physical security workshops available via SERC.
• Physical security resources available to investor-owned, public power, and rural electric cooperative utilities.
• Permacast Walls role in manufacturing UL 752 level 10, precast concrete ballistic walls, and turnkey physical security solutions to critical infrastructure and utilities across North America.

NOTE: This is a recorded adaptation of a live presentation.

How are lean municipal utility teams successfully managing and scaling their renewable energy and EV programs? Tune in to this edition of PublicPowerX to find out!

Learn how public power utilities and joint action agencies are using software to digitalize customer engagement and automate program workflows and reporting.

Ann Yu and Kasturi Pattalwar from Customized Energy Solutions (CES) join the PublicPowerX Podcast to discuss the different ways energy storage will play an important role in the energy transition and transforming infrastructure towards a cleaner grid, including measures utilities can take to fill any gaps.

Find out more about Customized Energy Solutions here: https://ces-ltd.com/

The U.S. power grid is a modern marvel of engineering. Consisting of over 3,000 independent entities, both private and public, all working together to keep the modern era functioning. However, this is also a system most often protected by nothing more than a chain-link fence.

Critical asset attacks have increased exponentially over the last 10 years. Often carried out by lone actors or small groups, these attacks have demonstrated the alarming vulnerability of our vital infrastructure. The consequences of physical attacks are not only effective but also devastating, leaving a lasting impact on our society.

Where are these attacks occurring? What specific assets are being targeted? More importantly, how can we ensure the protection of these critical assets?

3B Protection joins us to discuss these physical threats and how to arm ourselves against these attacks. Discover 3B Protection’s unmatched perimeter security solutions, proudly integrating recycled materials, and other customized physical security solutions from growing ballistic, blast, and break-in threats.

NOTE: This is a recorded adaptation of a live presentation.

NOTE: This is a recorded adaptation of a live presentation.

Twenty million American households — one out of six homes — are now behind on their utility bills, by an average of $788. According to the U.S. Energy Information Administration, there is no relief in sight. Electricity prices are expected to continue rising this year and next.

More so, customers experiencing low incomes face disproportionately higher energy burdens — 3x higher on average — than medium- or high-income customers.*

The question becomes: how does your utility help alleviate the energy burden?

How do you cut through the noise and make it easy for customers to understand why rates are rising and how to access assistance?

Education is key.