エピソード

  • Episode 84: Creating A Community With Nina Taylor

    Episode 84: Creating A Community With Nina Taylor
    2020/11/05
    In this episode I had the pleasure to chat with Nina Taylor, the hospitality director at Layers. Nina shared with us the importance of creating partnerships, how to be community-focused and how she and her team managed to have 100% occupancy rate during a pandemic.
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    36 分
  • Episode 83: A Lighthouse Hotel With Erik Nissen Johansen At Pater Noster

    Episode 83: A Lighthouse Hotel With Erik Nissen Johansen At Pater Noster
    2020/11/04
    In this episode I had a very interesting conversation with Erik Nissen about his new lighthouse hotel. Erik shared with us his thoughts on how hoteliers should navigate throughout the pandemic, how hoteliers can find an interesting angle to differentiate and how they can even grow the hotel.
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    36 分
  • Episode 82: Strategies Hoteliers Can Implement Right Now With Sally Beck

    Episode 82: Strategies Hoteliers Can Implement Right Now With Sally Beck
    2020/10/22
    In this episode we visited the Royal Lancaster Hotel in London and had a very interesting conversation with Sally Beck, General Manager at the property.
    Sally shared with us strategies that she and her team are using to drive revenue to the property.
    In this episode you will be able to learn new strategies you can implement for your own property, what new measures you need to take to reassure potential guests that your hotel is Covid Safe and much more.
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    27 分
  • Episode 81: How Serviced Apartments Are Adopting With Peter Heule

    Episode 81: How Serviced Apartments Are Adopting With Peter Heule
    2020/10/15
    In today's episode, we had the pleasure to interview Peter Heule and speak about how serviced apartments are adopting during this period. Peter shared with us strategies hoteliers can use today to attract people to book. He also shared with us how Yays (Concierged Boutique Apartments) are doing and expanding this year.
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    36 分
  • Episode 80: How Hotels Can Build Strength Through Adversity With Nadia Pendleton

    Episode 80: How Hotels Can Build Strength Through Adversity With Nadia Pendleton
    2020/10/08
    In today's episode, Nadia Pendleton shared with us what are the most common mistakes hoteliers make, how we can improve our customer service and how hoteliers can navigate through today's challenges.
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    35 分
  • Episode 79: How To Create The World's Highest Guest Satisfaction Hotel With Adele Gutman

    Episode 79: How To Create The World's Highest Guest Satisfaction Hotel With Adele Gutman
    2020/09/24
    In this episode, Adele Gutman shared with us how she and her team managed to create the world's highest guest satisfaction hotel in the world. She shared with us ideas, strategies and things we can do to improve our guest's experience, guest satisfaction and simultaneously increase our bottom line.
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    53 分
  • Episode 78: Five Things People Want To Hear from Hotels Right Now

    Episode 78: Five Things People Want To Hear from Hotels Right Now
    2020/09/18
    In this episode, I shared with you five things that guests expect to hear from a hotel right now.
    If you want to increase confidence and increase trust, these five things will definitely help you.
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    21 分
  • Episode 77: How Hotels Should Market After The Lockdown

    Episode 77: How Hotels Should Market After The Lockdown
    2020/09/10
    In this episode I talked about what hoteliers should do right now and how they should market their property.
    I shared some data about recent research and how consumer behavior is changing.
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    29 分