I spoke with Bill Bice, the CEO of nQ Zebraworks, a company that developed the Queues workflow engine. We discussed how law firms can thrive during "Collections Season," ways finance teams can automate collections, and the growing influence of generative AI on law firm billing.

In this 33rd episode of Charting Change in Legal, Caroline Hill, Editor and Publisher of Legal IT Insider, and I discussed the British Legal Technology Awards, Practical AI, and the Macy's Thanksgiving Day Parade.

I spoke with Dr. Silvia Hodges Silverstein, CEO Emerita of the Buying Legal Council and advisor to Last Crumb, a gourmet cookie company. We discussed her career journey from legal procurement to luxury branding, the strategic value of unique corporate gifts, like gourmet cookies, in fostering client relationships and loyalty for law firms, and advice for professionals considering a career shift.

I asked Notebook LM to read Legal Operations at a Crossroads, published in collaboration with iManage, LegalMation, and Neota Logic. This AI-generated discussion is the extraordinary result.

I spoke with Kris Rudeegraap, Co-Founder and Co-CEO of Sendoso, a leading direct mail and gifting platform. We discussed how gifting in professional services strengthens relationships, the most popular use cases for legal professionals, and how gifting has evolved.

I spoke with Erin Harrison and Kenny Gary, co-founders of Limelight, a growth communications firm specializing in the legal and regulated sectors. We discussed the legal marketing trends that inspire their approach, lessons that law firms can learn from marketing strategies in legal tech and fintech, and priorities law firm leaders should consider in business development.

I spoke with Greg Hong, the Co-Founder and CEO of Steno, a tech-enabled provider of legal support and court reporting services. We discussed the industry trends driving the need for court reporting and litigation support, creating a competitive advantage in the current market, and the evolution of the legal support market.

I spoke with Brad Harris, the Vice President of Solutions at Exterro, which provides e-discovery and data risk management solutions for legal teams. We discussed the key challenges legal teams face in their e-discovery workflows, the value of project management in optimizing these processes, and how the rise of generative AI is affecting the e-discovery landscape.