Do late or missed payments make you feel frustrated and unsure how to deal with them?

Are you struggling to have those hard conversations without blowing the relationship with the client?

Imagine being able to handle these situations with ease and confidence while protecting your business and maintaining your professionalism and rapport.

In this episode Nikki shares her tips for handling overdue payments with ease. Learn how to use language that keeps your integrity while making it clear the agreements need to be kept.

Find out why being professional and firm helps you keep the trust and protect your cash flow.

From dealing with missed payments to knowing when to walk away from uncooperative clients, Nikki’s tips give you the power to control your income and free up your time and energy to do what matters.

Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!

In This Episode:

[00:43] How do you handle those people who aren't paying in a timely fashion or skipping payments?

[01:08] When this happens you're going to have to do and say some things that might be uncomfortable.

[02:06] "Selective amnesia" is when you have to do or say things that are outside of your normal behavior. Once this is done, you act as if everything is fine. Use "selective amnesia" to your advantage.

[03:41] There will be times when you have to determine whether this is a relationship you would like to keep or not. It's okay to "bless and release" when needed.

[04:21] Language you can use includes: "I'm reaching out today is to ask, what do you need in order to take care of the payment that is now due today?"

[05:10] "In order for our relationship to stay in good standing, it's important that we both keep to our agreements." It's important to always keep a balance of power.

[06:00] You can also let them know if they're unable to pay today to contact you to find out what's needed to make the payment happen.

[08:31] There are also times when you're just not going to get the money. If it's not worth chasing this person down to get a payment, you may want to "bless and release".

[11:36] Nikki shares a personal story about someone who she needed to stop chasing for money.

[14:06] Another personal story of someone not paying.

[15:25] There will be people who can't or won't pay. Think about how you're going to handle it up front. Payment up front is a good idea.

[16:59] Another great option is to have them sign up by credit card using software like ThriveCart.

For more actionable sales tips, download the FREE Closing The Sale Ebook.

Find Nikki:

Nikki Rausch

nikki@yoursalesmaven.com

Facebook | Twitter | LinkedIn | Instagram

Sales Maven Society

Work With Nikki Discussion

To download free Resources from Nikki: www.yoursalesmaven.com/maven

Resources:

ThriveCart

Are you struggling to make the most of your client connections? Do you find yourself wasting time on calls where the purpose feels unclear or unsure?

Is the person on the other end a potential client, colleague, or someone to politely part ways with?

It’s time to bring clarity and strategy to your conversations. In this episode, Nikki reveals how to master the art of identifying your goal in every call, transforming vague interactions into productive opportunities.

Learn how to spot the signs that you're talking to a potential client and how to move them seamlessly into the next step of the sales process.

Discover practical strategies to nurture meaningful relationships with colleagues or friends and how to gracefully "bless and release" connections that aren’t aligned with your goals.

Nikki shares the game-changing question to ask that establishes mutual purpose and sets the tone for every conversation: “What would make this call a valuable use of your time?”

Armed with this powerful tool, you balance rapport and strategy to ensure every call supports your business growth.

Say goodbye to wasted energy and hello to productive, impactful client connections. Listen now to learn how to approach every call with confidence, clarity, and purpose!

Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!

In This Episode:

[00:40] We're going to be talking about how to navigate those calls when you're not really sure what the purpose is.

[01:02] It's so important to understand the goal of the call. You could be wasting time on someone who's not a potential client or has a rapport mismatch with each of you having different intentions.

[02:07] My NLP training, where I had to create an outcome statement in a conversation, really highlights the importance of knowing the outcome.

[03:01] Having clarity and being strategic in client conversations is one of the most important things I teach. It's about knowing where you're going.

[03:41] Am I talking to a potential client, friend or colleague, or could this be a "bless and release" situation?

[04:48] We have to make time in our schedule by eliminating people in time sucks.

[05:48] A question to establish the intent of the call. "What would make this call a valuable use of your time?"

[06:39] You also need to establish a balance of power by being able to answer this question.

[07:49] What to do when you identify a potential client. Get the next step in the sales process done. Ask if they're interested in an offer then put together a proposal. Get it scheduled.

[10:05] What to do if there is a potential friend or colleague. Schedule a time to get together. Make an effort to stay in connection.

[12:27] If it's a "bless and release" situation, wrap up the call, "It's been so great talking to you. I wish you all the best in the future. Take care."

[14:51] Your outcome is to quickly establish whether you're talking to a potential client, a possible friend, or someone that you're going to bless and release.

[15:26] Set yourself up for success and be more strategic with your time and your business.

For more actionable sales tips, download the FREE Closing The Sale Ebook.

Find Nikki:

Nikki Rausch

nikki@yoursalesmaven.com

Facebook | Twitter | LinkedIn | Instagram

Sales Maven Society

Work With Nikki Discussion

To download free Resources from Nikki: www.yoursalesmaven.com/maven