One of the biggest barriers standing between millions of Americans and programs assisting with food, utilities, and healthcare is—wait for it—enrollment paperwork. It’s not so much the lack of programs or their awareness of them, it's the capacity, across many touchpoints in the health and human services ecosystem to support navigating the paperwork and enrollment process. In fact, in 2024, 5 million children lost their Medicaid coverage due to paperwork or procedural reasons.

In this episode, part of our AI in Play series, emergency care nurse, health innovator, and entrepreneur Kwamane Liddell, JD, MHA, BSN, shares how AI is helping remove the paperwork roadblocks such as internet access, low literacy, and stigma standing between families and resources, and between care providers and the people they care for. At ThriveLink, multi-lingual, Agentic AI-powered chatbots are available to anyone via a quick, free phone call. These telephonic enrollment agents walk people through complex forms out loud, turning confusing text into a simple conversation. This technology-based solution connects a world of existing resources, from food delivery to utility payment assistance to reduced-priced medications for millions of families, delivering a billion dollars worth of social resources.

Find this episode’s resources at www.seeyounowpodcast.com. For information on the podcast bundles, visit ANA’s Innovation website at www.nursingworld.org/innovation. Questions for the SEE YOU NOW.

Remember those clunky voice assistants from the early days of the internet? Well, the AI technology behind them has evolved dramatically and thanks to the power of Generative AI, we’re now talking to a new breed of conversational digital agents. These advanced AI agents can hold meaningful conversations with patients, offering multilingual support and knowledgeable guidance on a range of health issues. With these new capabilities, there is growing interest -- even excitement -- in Generative AI’s potential to improve access to care, address workforce shortages, and enable clinicians to reach people and communities and connect them to care and resources in ways we haven’t thought possible.

In this episode of our AI in Play series, we dive into the world of Generative AI agents with human experts Amy McCarthy, Chief Nursing Officer and Scott Collado, Senior Product Designer at Hippocratic AI, and Adam Updegraff DNP, CRNP, Senior Director at WellSpan Health to learn how they’re built and trained, who’s on the team building and rigorously testing them, and the real-world impact they're having on patients, communities, and clinicians. Tune in to hear how the future of healthcare is about teamwork between humans and technology, working together to deliver safer, smarter, and more accessible care for all.

Find this episode’s resources at www.seeyounowpodcast.com and more information on the podcast bundles visit ANA’s Innovation Website at www.nursingworld.org/innovation. Have questions for the SEE YOU NOW team? Feedback? Future episode ideas? Contact us at hello@seeyounowpodcast.com.

AI is everywhere! From delivering the tacos you crave to the car you drive to the clinical trial you might need -- it's reshaping our world and our work. AI-based technologies are helping solve complex problems in nearly every discipline, industry, and human endeavor. And in healthcare, artificial intelligence is a game-changer.

AI-based technologies do many things faster and better than humans can alone, with the promise of so much more ahead. And with that, comes a lot of questions, possibilities and well-founded concerns.

In this first episode – of many to come exploring AI’s role in transforming healthcare – we’re starting with the basics and the big picture:

• What is artificial intelligence?

• How can we ensure AI is safe, equitable, and beneficial for all?

• How should healthcare professionals think about and integrate AI into clinical settings?

We reached out to veteran researcher and leading expert in computer science, machine learning, and AI, Peter Stone PhD, and nurse attorney and bioethicist Liz Stokes JD, MA, RN to explore these questions and dive into ANA’s position statement ‘The Ethical Use of Artificial Intelligence in Nursing Practice,’ as well as McKinsey & Company’s report ‘The pulse of nurses’ perspectives on AI in healthcare delivery.’ Together, they explore the transformative potential of AI in healthcare and how to ensure it serves everyone safely and equitably.

Find this episode’s resources at www.seeyounowpodcast.com and more information on the podcast bundles visit ANA’s Innovation Website at www.nursingworld.org/innovation. Have questions for the SEE YOU NOW team? Feedback? Future episode ideas? Contact us at hello@seeyounowpodcast.com.