ServiceNow TechBytes

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  • ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

    2024 ServiceNow Community
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ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

2024 ServiceNow Community
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  • Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales
    2024/10/16

    Empathy in Action: Building Accessibility at ServiceNow

    In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how empathy enhances accessibility awareness and drives change. The conversation highlights new initiatives at ServiceNow, the transformative role of AI in accessibility, and the importance of creating inclusive software that benefits everyone. This candid discussion also touches on personal experiences with disabilities and the business advantages of prioritizing accessibility in the tech industry.

    To view this podcast with audio captions, please watch on YouTube -
    https://youtu.be/mh8EZejKT4s

    Check out our YouTube channel for more - https://www.youtube.com/@ServiceNowDocs/featured

    Also, visit The Accessibility and Gen AI Podcast - https://www.youtube.com/@A11yGenAI

    Guests -
    Eamon McErlean - VP and Global Head of Accessibility
    Tony Morales - Sr. Accessibility Inclusion Manager/Lead
    Host -
    Bobby Brill

    00:00 Introduction to Accessibility
    00:27 Meet Eamon McErlean
    01:29 Understanding Accessibility at ServiceNow
    02:32 Tony Morales' Journey
    04:07 ServiceNow's Accessibility Initiatives
    09:55 The Importance of Empathy in Accessibility
    26:06 AI and Accessibility: A Game Changer
    31:10 Conclusion and Final Thoughts

    See omnystudio.com/listener for privacy information.

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    34 分
  • Generative AI at ServiceNow with Mark Hopper
    2024/08/21

    In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist supports enterprise-specific LLMs to drive customer outcomes and extend into the broader ServiceNow partner ecosystem. And he gives us a look at developments for Now Assist on the horizon.

    Guest - Mark Hopper
    Host - Steve Miller
    Producer – Christopher Price


    For more information head over to our documentation site.
    Subscribe today!

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    See omnystudio.com/listener for privacy information.

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    17 分
  • Enhancing User Experiences with Words and AI - with Carol Valdez
    2024/07/24

    In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valdez highlights the collaborative nature of content design, the balance between human judgment and AI assistance, and the critical role of terminology. Aspiring UX writers will find valuable tips on simplifying complex concepts and working effectively with AI tools to enhance their content design processes.

    00:00 Introduction and Host Welcome
    00:15 The Role of Writing in UX
    01:27 The Importance of Words in UI
    02:42 Content Design at ServiceNow
    04:18 Challenges in Writing for Interfaces
    05:54 Collaborative Content Creation
    12:32 AI in Content Design
    14:23 Advice for New Writers

    Guest - Carol Valdez
    Host - Bobby Brill

    For more information head over to our documentation site.
    Subscribe today!

    • Apple Podcasts
    • Google Podcasts
    • Spotify
    • Stitcher
    • TuneIn
    • RSS

    See omnystudio.com/listener for privacy information.

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    15 分

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