Shannon Milhollin, founder of Empower Your Event, joins the podcast to unpack how internal and recruiting events can drive real business results. She discusses the ROI of experience, how purposeful design influences culture, and why comfort, connection, and creativity should be central to every internal event. From rethinking job fairs to aligning HR and sales teams, Shannon brings a fresh, strategic take on event planning that goes far beyond logistics.

Key Episode Segments:

• ROI of Experience: Events must move beyond logistics and deliver emotional, cultural, and business value.

• Connection Drives Retention: A single meaningful relationship can influence an employee’s decision to stay.

• Culture Isn’t Accidental: Thoughtful event design creates experiences that align with company values.

• Rethinking Job Fairs: Swap booths for immersive zones, brand stories, and real employee engagement.

• Metrics That Matter: Internal events should track ROI and ROE—retention, motivation, and team engagement.

In this compelling episode of Talking TA, host Denise Chaffin welcomes Weslie Ricks, a global accessibility and disability consultant and founder of Divergent Talent Consulting. Together, they dive deep into the evolving conversation around neurodiversity, disability inclusion, and the return on investment for accessible hiring practices. Weslie shares eye-opening insights on the challenges neurodivergent individuals face in the workplace—from outdated interview processes to inaccessible environments—and provides a global perspective on the legal frameworks and best practices driving inclusive innovation. Whether you're a talent leader, HR professional, or business executive, this episode reveals why accessible design and inclusive hiring aren’t just good ethics—they’re smart business strategy.

Key Episode Segments:

• Neurodiversity Explained – Weslie breaks down the broad spectrum of neurodivergent conditions, such as ADHD, autism, and dyslexia, and how they shape communication and working styles.

• Barriers in Hiring – Outdated hiring norms like eye contact and vague communication disadvantage neurodivergent candidates, often filtering out high-potential talent.

• Global Legislation Matters – Countries like those in the EU have enforced strict accessibility laws, while the U.S. lags behind in enforcing and advancing disability inclusion.

• Universal Design Helps Everyone – From captions to quiet rooms, accommodations designed for neurodivergent workers often benefit all employees, proving the ‘curb cut effect.’

• ROI of Accessibility – Inclusive hiring boosts innovation, engagement, and retention. Companies like Microsoft and Genentech have seen measurable gains from disability-focused programs.

Denise Chaffin is joined again by Jim D’Amico, VP of Talent Acquisition at Caliber Collision, to discuss the transformation of recruiting from a game of attraction to a strategy of influence. Jim breaks down how psychology, storytelling, and peripheral engagement form the new ecosystem of TA. They explore real-world applications like IP targeting, persona development, and storytelling archetypes, providing actionable strategies for recruiters, hiring managers, and executives alike. This episode is a masterclass on building connection and trust before a job is even posted.

Key Episode Segments:

• The Shift from Attraction to Seduction – Jim explains that recruiting today requires more than just advertising roles; it demands strategic engagement that builds interest before a job even opens.

• Peripheral Engagement as a Long-Term Strategy – By connecting with candidates through value-driven content before they apply, recruiters can establish trust and improve conversion when roles become available.

• First-Person Storytelling Builds Authenticity – Jim emphasizes that personal stories from recruiters resonate far more than secondhand accounts, creating stronger emotional connections with candidates.

• Persona Development Drives Industry Expansion – Understanding candidate personas allows TA teams to recruit across industries by aligning messaging with the values, goals, and challenges of new audiences.

• IP Targeting Creates a Competitive Edge – With simple tools like IP targeting, recruiters can serve consistent, subtle messages to passive talent, laying the groundwork for effective future outreach.

In this episode of Talking TA, host Denise Chaffin sits down with Jeff Pearce, a seasoned recruiter and sourcing expert who led a game-changing mentorship program at Walmart Connect. Jeff shares the story of how he created a curriculum from scratch to train coordinators in strategic sourcing—and how it delivered real results, including multiple hires in just weeks. The conversation explores Jeff’s passion for ad tech, the evolving role of recruiters in the age of AI, and why becoming 'one with your client group' is a strategic advantage in talent acquisition.

Key Episode Segments:

• Structured Mentorship Delivers Results: Jeff’s curriculum-based program helped fast-track beginners into making successful hires within 40 hours—proving the power of hands-on mentorship.

• Know the Business, Recruit Better: Understanding the industry you're hiring for leads to smarter sourcing, stronger candidate alignment, and more trust with hiring managers.

• Keyword Matching Isn’t Enough: Recruiters must move beyond resume scanning and embrace contextual strategy to identify top talent effectively.

• AI Is a Tool, Not a Replacement: While powerful, AI can't replace human insight, personalization, or the recruiter’s unique voice in communication.

• Choose to Hunt, Not Herd: Modern recruiters must decide whether they want to lead talent strategy or simply process applicants—being a hunter makes the difference.

In this episode of Talking TA, host Denise Chaffin welcomes Kevin Serwatka, founder of Benchmark, an AI-powered hiring optimization platform. Kevin takes us on his journey from agency recruiter to talent leader at Google, Meta, and Robinhood—culminating in the launch of his own company. Together, they explore the practical use of AI in recruiting, the limits of automation, and the evolving role of recruiters as strategic business partners. Kevin breaks down how Benchmark leverages data to uncover bottlenecks, diagnose hiring inefficiencies, and improve speed, quality, and candidate experience. The conversation dives into the future of sourcing, the myth of AI replacing recruiters, and the critical need for curiosity and culture advocacy in today’s talent teams. Whether you're an HR leader, TA practitioner, or startup founder, this episode offers tactical insights and thought-provoking predictions on the future of hiring.

Key Episode Segments:

• AI’s current strength is automating low-hanging tasks like scheduling and resume filtering, not replacing human judgment in hiring.

• Benchmark uses AI to uncover bottlenecks across recruiters, jobs, and metrics—driving more strategic, data-informed hiring processes.

• The future of sourcing may see fewer, more specialized sourcers, as AI narrows the candidate funnel.

• Recruiters must evolve into culture ambassadors and business partners, combining data fluency with empathy.

• Curiosity will be a core competency in the next wave of TA professionals—those who don’t evolve may be left behind.

In this insightful episode of Talking To..., host Denise Chaffin sits down with Tim Sackett, CEO of HRU Technical Resources, to explore the deeply personal and professional journey that brought him to the forefront of recruiting and HR thought leadership. Tim shares what it was like growing up with a single mother who built the very company he now leads, describing vivid childhood memories of helping her screen candidates and prepare mailers. From stuffing envelopes to working with General Motors, and from earning a master’s in HR to writing for Fistful of Talent, Tim unpacks how his passion for recruiting and HR led to two thriving parallel careers: one as a leader in staffing and the other as a writer and speaker influencing the future of work. Tune in to hear how a legacy business became a platform for innovation, family values, and personal evolution in the world of talent acquisition.

Key Episode Segments:

• Tim Sackett’s Origin Story: Raised by a single mom who founded HRU Tech, Tim’s childhood involved helping with recruiting tasks, laying the groundwork for his future career.

• Early Career in Recruiting: Tim began working with his mom after college, landing key clients like General Motors, but initially didn’t see himself as the future of the family business.

• Corporate HR & Dual Expertise: Tim pursued a master’s in HR and built a corporate career while remaining connected to recruiting—a rare combination that set him apart.

• The Pivot Back Home: A family health scare prompted Tim to return and lead the family company, stepping fully into his role as CEO.

• Parallel Path as an Influencer: Around the same time, Tim began blogging and speaking, becoming a respected voice in HR while managing a successful staffing firm.

Recorded live at Transform 2025, one of the leading HR and Talent Acquisition conferences, this episode captures powerful conversations with some of the industry's brightest minds. Hosted by Denise Chaffin, this dynamic discussion dives into the rise of Agentic AI in HR, where technology is evolving from supporting roles to autonomous decision-making — and what it means for people-first leadership.

We explore how organizations are reimagining the candidate experience to create more human, empathetic hiring journeys even in an AI-driven world. And we unpack new strategies around the return-to-office movement, challenging traditional models in favor of intentional, flexible, and community-focused approaches.

Featuring insights from Matt Poepsel, John Tarnoff, Mike Cusenza, Tom Whitty, Ariana Moon, Katyan Laviolette, Scott Parish, Eric Hunn, and others, this episode is a must-listen for anyone navigating the future of work.

Tune in for forward-thinking strategies, fresh perspectives, and real-world advice from those shaping what’s next in HR and Talent Acquisition.

Key Episode Segments:

• Agentic AI in HR and Talent Acquisition: Experts break down how AI is evolving beyond automation into decision-making roles, and why keeping "humans in the loop" remains critical for ethical and strategic success.
• The Evolution of the Candidate Experience: Leaders discuss why humanizing the hiring process — even with AI's rise — is more important than ever, from empathetic rejections to transparent communication.
• Return to Office Redefined: A nuanced exploration of hybrid models, emphasizing intentional in-person moments over rigid mandates, with flexibility becoming a key competitive advantage.
• Balancing Technology and Humanity: How companies can leverage AI tools while ensuring workplace relationships, mentorship, and human connection remain at the center of organizational culture.
• Adaptation and Mindset Shifts in Leadership: A consistent theme among guests is the need for leaders to embrace change thoughtfully — blending technology, empathy, and adaptability to create resilient, future-ready workplaces.

In this insightful episode recorded live at Transform 2025, host Denise Chaffin sits down with Janine Yancey, Founder and CEO of Emtrain, to explore how workplace culture, compliance, and leadership are deeply intertwined. A former employment litigator turned e-learning innovator, Janine shares how Emtrain’s analytics-driven approach is transforming outdated compliance training into a strategic tool for leadership development and culture building.

They discuss the shift from traditional DEI language to a focus on “inclusion,” how to recognize and resolve group dynamics before they lead to litigation, and why psychological safety is essential for retention and productivity. Janine breaks down Emtrain’s 16-skill framework, offers real-world examples (including a $120K investigation sparked by a scoop of Ben & Jerry’s), and explains how shared language like the “workspace color spectrum” helps teams give feedback without creating conflict.

Whether you're an HR leader, executive, or people manager, this episode provides a roadmap to creating high-performing, inclusive teams—and why doing so isn’t just good for culture, but for your bottom line.

Key Episode Segments:

• Inclusion Over DEI: Janine explains the strategic shift from politically charged DEI language to more universally accepted inclusion practices grounded in leadership development.

• Behavioral Analytics in Training: Emtrain combines e-learning with data collection to identify team dynamics, red flags, and areas for improvement—transforming compliance into a proactive culture strategy.

• The 16 Skill Framework: Emtrain’s training is built on 16 essential workplace skills categorized under ethics, respect, and inclusion, helping individuals at every level grow.

• Shared Language to Reduce Conflict: The “workspace color spectrum” allows teams to label behavior (green, yellow, orange, red) instead of labeling people, promoting psychological safety.

• Cost of Neglecting Culture: Real-life examples highlight how small exclusions or cliques can lead to costly litigation, and how early interventions and leadership accountability prevent escalations.