If the plan doesn't change what you stop, it's not a plan.

When everyone owns a task, nobody does. Everything inevitably lands right on your desk. Four simple letters can fix this daily chaos.

BJ and Rich review "I Disagree," by none other than Jessica Tarlov. Jessica is a prominent political strategist, data-driven analyst, and corporate research executive holding a PhD from the London School of Economics.

Customers aren't broken; they're burned. And burned is fixable. And the owners who fix it win the customers everyone else lost.

Most owners killed their team meetings because they were awful. That was the right instinct and the wrong fix.

When was the last time you named a win out loud, in front of everybody? Your best employee didn't leave for money. She left because nobody noticed her.

Nine years. 469 episodes. Not one missed Tuesday. Here is the exact system that made it happen.

Four owners wrote in this month with the same problem wearing four different masks. Every one of them was the bottleneck.