Let’s be honest—training your team to answer the phones, present treatment, or greet new patients shouldn’t be optional. It’s the foundation of your practice... and one of the biggest make-or-break points for growth.

In this episode, Chase and Ryan dive into how great leadership starts with great onboarding—not just for your team, but for your systems, your culture, and your patients. They talk about how empowering your staff to think like owners instead of order-takers transforms your practice from the inside out.

We cover:

⚓ Why onboarding is the “captain’s wheel” of your dental office
⚓ How front desk phone calls shape patient trust in seconds
⚓ The real reason cruise ships and dental offices have more in common than you think
⚓ Why you need to sell your care—because if you believe in it, you should be able to communicate it
⚓ How to shift your team from “I’m just here for a paycheck” to ownership and buy-in
⚓ And the one small tweak that can instantly boost case acceptance

This episode is for every dentist who’s tired of feeling like they’re the only one rowing the boat—and ready to build a crew that’s aligned, trained, and steering toward the same mission.

🎧 Hit play to listen now. Then forward it to your team lead, your ops manager, that front desk MVP who’s ready to level up—or another dentist you know who needs to hear this.

LINKS:

https://www.thedentistsshow.com

Episode Minute By Minute:

• 00:00 – Welcome back + Chase’s airline upgrade hack 😂
• 02:15 – How onboarding is like steering a cruise ship
• 04:30 – Why your front desk experience is your real first impression
• 06:45 – What cruise ships taught us about leadership and delegation
• 09:00 – Empowering team leads to make decisions and own outcomes
• 10:30 – Phone calls that cost you new patients before they even arrive
• 13:00 – Training your team: scripts vs. stewardship
• 15:45 – Sales in dentistry: why it’s not a dirty word
• 17:30 – Case acceptance and the heart of ethical persuasion
• 20:00 – If you believe in your treatment, you should want to close it
• 21:45 – Why your systems reflect what you tolerate
• 23:30 – Teaching your team to anticipate problems and solve them
• 25:00 – Getting buy-in without micromanaging
• 27:00 – Final thoughts: You don’t have to row alone
• 00:00 – Welcome back + Chase’s airline upgrade hack 😂
• 02:15 – How onboarding is like steering a cruise ship
• 04:30 – Why your front desk experience is your real first impression
• 06:45 – What cruise ships taught us about leadership and delegation
• 09:00 – Empowering team leads to make decisions and own outcomes
• 10:30 – Phone calls that cost you new patients before they even arrive
• 13:00 – Training your team: scripts vs. stewardship
• 15:45 – Sales in dentistry: why it’s not a dirty word
• 17:30 – Case acceptance and the heart of ethical persuasion
• 20:00 – If you believe in your treatment, you should want to close it
• 21:45 – Why your systems reflect what you tolerate
• 23:30 – Teaching your team to anticipate problems and solve them
• 25:00 – Getting buy-in without micromanaging
• 27:00 – Final thoughts: You don’t have to row alone

In this episode, we’re pulling back the curtain on something real—those moments when life feels heavy, and you feel totally “off.” Even if everything is actually going well on paper.

Ryan opens up about hitting one of the lowest mental points he’s faced in a long time—while still running a thriving dental practice and showing up for his family. Chase shares how easy it is to fall into habits that numb us instead of helping us grow (cereal, anyone?), and how the smallest mindset shifts can bring you back to life.

This isn’t a “tough it out” episode. This is about recognizing when you’re stuck, admitting you need a reset, and actually doing something about it.

We cover:

• What it feels like to be “on” all day and still feel empty
• Why burnout shows up quietly—and how it messes with your habits
• How Ryan reconnected with his purpose through a dusty old manifesto
• The power of one positive interaction (even a single LinkedIn like!)
• Why personal development beats business goals every time
• And the truth: no amount of money or success can fix misalignment
  
  

This episode is for any dentist (or human) who feels like they’re giving their best to everyone else—but forgetting how to take care of themselves.

🎧 Tune in now and hear the exact steps Ryan took to start climbing out—and how you can too.

LINKS:

Connect with us: https://www.thedentistsshow.com

Episode Minute By Minute:

• 00:00 – Kicking off with cereal, kids, and motivational podcast dad jokes
• 01:00 – Why our teams often get the best of us—and our families get what’s left
• 02:30 – Coming home exhausted after a long day of dentistry
• 03:30 – The cereal spiral: how snacking became a metaphor for burnout 😂
• 05:00 – Ryan opens up about hitting a mental low point this year
• 06:15 – Realizing how mindset and routine affect your mental health
• 07:30 – Rediscovering a forgotten manifesto and reconnecting with purpose
• 08:45 – The turning point: deleting social apps, reconnecting with a coach
• 10:00 – How one LinkedIn like changed the entire week
• 11:00 – Finding hope again through coaching and new habits
• 12:30 – Why dentistry can leave you feeling like a “loser” if you let it
• 13:30 – “Make the choice”—simple steps to reset when you're in a funk
• 14:30 – Personal development > practice growth
• 16:00 – The truth about money, success, and why hitting goals won’t heal you
• 18:00 – Living in alignment: Ryan’s take on happiness and fulfillment
• 20:30 – Why we compare ourselves and how that breeds guilt/shame
• 22:00 – The money trap: making more but still feeling empty
• 24:00 – What to do when you’re out of integrity with who you want to be

Let’s get real—buying your first dental office (or your next one) is nothing like they teach you in school. There’s no class on how to win over a team who just found out that the doctor they love sold the practice... and you’re now the new boss.

In this episode, we talk about the real, raw, and sometimes hilarious moments that come with buying a practice. From awkward first meetings and team resistance to why chocolates and Hydro Flasks are our secret weapon, we’re breaking down the emotional rollercoaster of acquisitions.

We even go off on a few bunny trails that could help you nail your first or next acquisition—yes, we compare buying a practice to Trump’s election, Elon Musk cleaning house and what we can all learn, and the weird politics of scrubs and phone scripts. 😂

You’ll hear:

• What it’s actually like walking into a brand-new team that didn’t choose to work for you
• How to handle the “he didn’t tell us he was selling” energy from long-time employees
  Funny IV sedation stories that remind us all we’re human (and that YouTube really is a tool)
• Why the phrase “I deserve this” is a major red flag when building team culture
• And how to lead with humility when stepping into someone else’s legacy
  
  

👉 If you’re thinking about buying a practice—or already in the middle of an acquisition—this episode is a must-listen. Learn what works, what doesn’t, and why leading with gratitude always wins.

LINKS: https://www.thedentistsshow.com

Episode Minute By Minute:

• 00:00 – Snow in Spokane vs. Arizona heat
• 02:30 – Patient says: “No one learns on my mouth” 😂
• 04:00 – Ryan’s wild IV story + Googling procedures mid-case
• 07:30 – IV tips, tricks, and why Chase struggles with hands
• 10:30 – Sedation cases: wins, fails, and rodeo days
• 13:00 – Trump, Musk, and buying your first practice??
• 14:15 – Walking into a team that didn’t choose you
• 15:40 – Why gifts (and lunch) go a long way with new teams
• 17:00 – “Can we paint the walls?” + unexpected first-day requests
• 18:15 – Phone call battles: marketing problems or mindset problems?
• 20:00 – Team change resistance: “I’ll take the swag, but not the script”
• 22:00 – Cutting costs ≠ being the villain
• 24:00 – Don’t forget: your team didn’t choose you
• 25:00 – What to do when they’d rather quit than adapt
• 27:00 – The real reason patients ask questions (hint: it’s about trust)
• 28:10 – You get what you create—period
• 30:00 – The gratitude test: who says thank you and who bounces
• 31:00 – Serve your team first. Lead by example.

🎧 PS! Don’t forget to share this with a dentist friend who’s about to buy their first practice!

We’re back for Part 2 of our conversation with the one and only Dr. Brady Smith—dentist, social media star, and all-around hilarious guy. If you thought Part 1 was good, buckle up, because we dive even deeper into the world of dentistry, content creation, and building a brand that actually makes a difference.

In this episode, Brady shares:
✅ How he went from making funny parody videos to performing stand-up at dental events
✅ What it was like opening for Sebastian Maniscalco (yes, really)
✅ The insane nerves he had before going on stage for the first time
✅ Why he avoids brand deals and instead focuses on growing his influence his way
✅ The power of storytelling and how it’s shaped his success in both dentistry and comedy
✅ The launch of his “Oral Fixation” stand-up comedy tour—yes, a dentist is going on tour!
✅ Why he believes sponsorships and dental conferences are broken, and how he’s found a way to do it differently

Brady also drops golden advice on personal branding, building relationships, and why he’s hesitant to fully embrace the influencer title.

🚨 If you’re a dentist looking to expand your reach and make an impact beyond the chair, this episode is a must-listen.

And don’t forget—Brady’s stand-up comedy tour is coming soon! Check out his website at DrBradySmith.com for tickets and tour dates.

Episode Minute By Minute:

• 00:00 - Welcome back to The Dentists Show!
• 02:00 - From viral dentist to stand-up comedian—how Brady got into comedy
• 06:45 - Performing at Thrive Live and opening for Sebastian Maniscalco
• 10:30 - Why nerves are good and how Brady got past his fear of public speaking
• 14:00 - Building a brand: How to stand out in a crowded industry
• 18:30 - Why Brady avoids brand deals (and what he does instead)
• 23:00 - The Oral Fixation Tour—bringing comedy to dentistry
• 27:15 - Sponsorships, conferences, and why traditional dentistry is broken
• 32:00 - Final thoughts: How dentists can start thinking bigger

🔥 PS: If you’re a dentist (or just a fan of hilarious content), go follow Dr. Brady Smith on TikTok and Instagram (@DrBradySmith)—and don’t forget to grab your comedy tour tickets before they sell out!

For the first time on The Dentists Show, we’ve got a guest—and he’s not just any guest. Dr. Brady Smith is a TikTok and Instagram sensation, known for his hilarious and relatable content about the wild world of dentistry. But behind the laughs, Brady is also a successful dentist, practice owner, and the founder of the Halo Dental Network, a nonprofit focused on providing free dental care to those in need.

In Part 1 of this two-part interview, Chase and Ryan sit down with Brady to talk about:
✅ How he blew up on social media and built a massive following
✅ The crazy stories from his early dental career (some you won’t believe)
✅ How dentists can use humor to connect with patients
✅ The challenges of running multiple practices while balancing content creation
✅ The infamous controversy with hygienists and how it led to board complaints 🤯
✅ His biggest mistakes and biggest wins in the business of dentistry

Brady also shares his mentorship experience with Patrick Bet-David, how that changed his entire approach to branding, and why he believes every dentist needs to start thinking like a content creator.

🚨 This is just Part 1! Be sure to come back for Part 2, where we dive even deeper into social media, patient trust, and the future of dentistry.

👉 If you’ve ever wondered how a dentist can go viral—and still run a successful practice—this episode is a must-listen!

Episode Minute By Minute:

00:00 - Welcome to our first guest, Dr. Brady Smith!
02:30 - From dentist to TikTok star: How Brady built his audience
06:45 - The tooth fairy practice idea (and why it’s hilarious)
09:20 - Social media and dentistry: Why content matters
12:00 - The infamous hygienist controversy and board complaints 😬
16:30 - Running multiple practices while being a viral creator
20:15 - The real reason dentists struggle with patient trust
24:40 - Lessons from Patrick Bet-David: Why dentists should build brands
28:50 - Halo Dental Network: Giving back through free dentistry

Come back for Part 2—don’t miss the rest of this conversation!

🎧 And don’t forget to share this episode with another dentist who needs to hear it!

🔥 PS: If you’re a dentist wondering how to use social media to grow your practice, this episode is packed with real talk, practical advice, and plenty of laughs. Be sure to hit subscribe so you don’t miss Part 2!

Do patients trust older dentists more than younger ones? Does experience really make a difference, or is it all about how you present yourself?

In this episode, Chase and Ryan dive into the psychology of case acceptance and why some dentists struggle to get patients to say yes to treatment—even when it’s 100% necessary.

They chat about whether age, confidence, or humor plays the biggest role in case acceptance and share their experiences with patient trust. Plus, Ryan reveals why being a “triple threat” (old-looking, funny, and personable) works in his favor, while Chase tells hilarious stories about the most questionable dentists he's worked with.

They also break down:

✅ How confidence makes or breaks patient trust
✅ Why young dentists struggle more with case acceptance (and how to fix it)
✅ The power of building relationships to boost patient loyalty
✅ Why over-explaining dental work can actually turn patients away
✅ The ultimate sales strategy—without feeling like you’re selling

And don’t miss the wild story about the dentist who smelled like pancakes every morning but never actually ate pancakes. (Yeah… it’s exactly what you think.)

👉 Tune in now to learn how to get more patients to say YES to treatment—without changing a thing about your skills.

🔥 PS: If you’ve ever struggled with getting patients to accept treatment, this episode is for you. Drop a comment with your funniest or most frustrating patient interaction—we want to hear it!

LINKS:

• https://www.thedentistsshow.com

Episode Minute By Minute:

• 00:00 - Welcome to The Dentists Show!
• 02:00 - Does looking older actually help with case acceptance?
• 05:30 - Confidence vs. experience: What matters more to patients?
• 09:00 - The crazy patient psychology behind saying “yes” to treatment
• 12:30 - Why young dentists struggle with case acceptance (and how to fix it)
• 16:00 - Chase’s insane story about the pancake-smelling dentist
• 20:00 - The danger of over-explaining procedures to patients
• 23:30 - The ultimate way to build trust and likability with patients
• 25:00 - Final takeaways: How to increase case acceptance in your practice

Success, money, growth—why does it always feel like more is never enough? In this episode, Chase and Ryan get real about the never-ending chase for happiness in dentistry.

Dentists spend years grinding to build their practices, hitting financial goals, and scaling their teams. But once they reach those milestones… then what? Why does it still feel like there’s always another mountain to climb?

They dive deep into:

• Why financial success doesn’t guarantee happiness
• The struggle between ambition vs. contentment
• How to stay present and grateful while still pushing for growth
• Why dentists (and business owners in general) always move the goalpost
• Personal stories of hard lessons learned in pursuit of “more”

Chase even shares how finishing an Ironman changed his entire perspective on gratitude, mindset, and pushing through discomfort.

If you’ve ever thought, “Once I hit this number, THEN I’ll be happy,” this episode is a must-listen. Success isn’t just about numbers—it’s about enjoying the journey.

👉 Tune in now and learn how to balance ambition with true fulfillment.

LINKS:

• https://www.thedentistsshow.com

Episode Minute By Minute:

• 00:00 - Welcome to Chandler, Arizona (and some city pride)
• 02:00 - The growth of Chandler Dental—why two offices isn’t working
• 05:00 - The constant “chase” for success in dentistry
• 07:30 - Why hitting financial goals doesn’t bring lasting happiness
• 10:00 - Finding contentment while still being ambitious
• 12:30 - The importance of celebrating wins (instead of always moving the goalpost)
• 15:00 - Chase’s Ironman story—how gratitude pushed him through
• 18:00 - The power of perspective in tough moments
• 21:00 - Can you be both happy and stressed at the same time?
• 24:00 - Why your mindset determines whether you enjoy life (or not)
• 27:00 - Actionable takeaways to bring more joy into your dental career

Welcome back to The Dentists Show! In this episode, Chase and Ryan dive into a hot topic that every dentist faces at some point—buying new vs. used equipment. Is it worth saving the money, or are you setting yourself up for headaches down the road?

We also kick things off with some hilarious (and brutally honest) Valentine’s Day confessions. Let’s just say Chase has a very practical approach to romance, and Ryan is out here waiting for his wife to ask him to be her valentine. 😂

But back to the real talk—equipment. If you’ve ever wondered whether it’s worth buying used chairs, handpieces, or Cavitrons, this episode is for you. We break down:

• What equipment we’ve bought used and why it worked (hello, $30k for a full set of practically new chairs!)
• The times we got burned (Cavitrons… we’re looking at you 👀)
• When spending the extra cash upfront actually saves you more in the long run

We’re all about working smarter, not harder, and sometimes that means knowing when to save and when to spend.

🎧 Hit play now and join the conversation!

LINKS:

• https://www.thedentistsshow.com
  

Episode Minute By Minute:

• 00:00 – Chase & Ryan’s Valentine's Day plans (or lack thereof)
• 03:00 – The debate: New vs. used dental equipment
• 05:30 – Our best used equipment purchases (why we love ADEC chairs)
• 10:45 – The $30K storage unit deal – was it worth it?
• 14:00 – Equipment that didn’t pay off (Cavitrons = regret)
• 18:30 – The hidden costs of buying used
• 22:15 – Should you buy used chairs, X-rays, or software?
• 26:00 – The best strategy for saving money without sacrificing quality
• 30:00 – Final thoughts: When to buy new vs. used