The AI Impact: Transforming Tech Roles and the Future of Work | The Pair Program Ep54

In this episode, we dive deep into the transformative power of AI in the workforce with two thought leaders shaping the future of tech talent: Dr. Diana Gehlhaus, Director for Economy at the Special Competitive Studies Project, and Angela Cough, Special Advisor to the Department of Defense’s Chief Digital and Artificial Intelligence Officer.

Together, they explore:

• The evolution of tech roles as AI continues to redefine industries.
• The ripple effects of AI on hiring practices and workforce education.
• Key skill sets and industries poised for growth as AI evolves.
• How organizations can prepare for critical shifts in education and upskilling.

Dr. Gehlhaus and Cough bring their rich backgrounds in policy, defense, and innovation to discuss how AI is reshaping what it means to be "tech talent" and the opportunities it presents for professionals across various sectors.

Whether you're a tech leader, educator, or job seeker, this episode will inspire you to rethink how we approach the workforce in the age of AI.

About Diana Gehlhaus: Dr. Diana Gehlhaus is a Director for Economy at the Special Competitive Studies Project. She is also an adjunct policy researcher at the RAND Corporation. Diana was previously a senior advisor in the U.S. Department of Defense Chief Digital and Artificial Intelligence Office (DoD CDAO), as well as a research fellow at Georgetown University’s Center for Security and Emerging Technology (CSET).

About Angela Cough: Angela Cough serves as Special Advisor to the Department of Defense’s Chief Digital and Artificial Intelligence Officer (CDAO). She leads the Digital Talent Management Division, driving innovation and advancing the DoD’s data, analytics, and AI workforce. Previously, Angela spearheaded the AI and Data Accelerator Initiative (ADA), enhancing digital capabilities across the Department and promoting data literacy. Her experience includes serving as Deputy Director of Defense Digital Services, managing counter-small unmanned product development, and contributing to NATO C-sUAS policy. With over 20 years of experience in startups and small businesses, Angela is also an entrepreneur, investor, and holds a black belt in the Martial Art of Tang Soo.

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Building and Scaling Customer Success Teams: A Startup’s Playbook | The Pair Program Ep53

In this episode, we sit down with Romaine Buck, VP of Customer Success at Articulate, and Toni Ann Careccio, Chief Customer Officer at PortPro, to explore the evolving role of Customer Success (CS) in startups and beyond. Both Romaine and Toni bring a wealth of experience in building and scaling CS teams that drive real value for customers and businesses alike.

They discuss:

• The impact of Customer Success: How CS helps companies uncover the “why” behind customer needs
• Key differences between customer success and customer service teams, and why this newer discipline has become essential in tech
• The role that CS teams play, including managing renewals, upselling, and building strong customer relationships
• Fostering a culture of continuous learning and adaptability within CS teams
• Where Romaine and Toni see this field heading for startups and beyond

If you’re scaling a startup, leading a CS team, or just curious about how Customer Success drives business impact, this episode is packed with actionable insights and strategies.

About Romaine Buck: Romaine is the VP of Customer Success at Articulate - an e-learning software company for creating workplace training. Before Articulate, Romaine was the Director of CS at Sprout Social and led CS for the central region of LinkedIn’s Sales Solutions product. Romaine transitioned into Customer Success after a sales career at LinkedIn and Monster.com. Prior to saas, Romaine also had careers in property management and journalism.

About Toni Ann Careccio: Toni is the Chief Customer Officer and Board Member at PortPro, a technology company with deep expertise in the global drayage industry. She has built an expert team of drayage and customer success experts to ensure that PortPro’s clients are taken care of from the minute they join the company by carefully listening to their needs and addressing their concerns. Before her role at PortPro, Toni worked as an Associate at Edison Partners where she was responsible for sourcing and evaluating investment opportunities in the Enterprise Solutions sector. Prior to this she co-founded and served as Chief Operating Officer for Axle Technologies, a robust ELD and Fleet Management Solution for trucking companies in the US and Mexico.

In this episode of How We Hatched, host Tim Winkler sits down with Matt Theurer, Co-Founder & CEO of HyperSpectral.ai, to explore Matt’s entrepreneurial journey and his groundbreaking work in AI-driven spectral technology. Matt’s career has been marked by a series of bold ventures, from his early days at NIH to leading successful tech companies, including the sale of Virtustream to EMC for $1.2 billion. Today, Matt shares how HyperSpectral.ai is revolutionizing areas such as food safety, human health, and secure supply chains by combining AI with spectral data.

They delve into:

- Matt’s journey from a curious engineering student to pioneering entrepreneur.

- His venture with Virtustream, including the pursuit of raising venture capital.

- The origins of HyperSpectral.ai and the many use cases of their technology

- Interest from DARPA in solving secure supply chain issues and expanding HyperSpectral’s applications in government

Join us as Matt shares insights into balancing family, ambition, and the relentless pursuit of innovation in spectral technology.

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