Welcome back to Stories from the River and our behind-the-scenes series of interviews following our 3rd Quarter Companywide Town Hall held on Friday, September 27, 2024. In today's episode, Charlie's back with return guests Heather Greenwood, Director of Memory Maker Experience (MMx) and Krissy Whitley, Senior Director of Human Capital, to discuss the Engagement Survey results and announcements that Heather and Krissy unveiled at this last Town Hall.

The Engagement Survey results were the star of the show of this latest Town Hall, and they discuss key takeaways from the Engagement Survey results and subsequent actions from the annual engagement survey conducted last Fall. Heather and Krissy explain the survey's significance in collecting feedback from Memory Makers on various aspects such as engagement, wellness, and diversity. They discussed the process of synthesizing all of the immense amounts of objective and subjective data, providing it to the executive team and then separating it by two specific groups (one data set for Retail Performance Memory Makers and one data set for all other Memory Makers).

They then invited volunteers to serve on one of the two Engagement Survey Task Force Action Councils to review the results and ultimately offer suggestions and recommendations for the Company to adopt in response to the feedback.

Several major initiatives were announced based on the survey results, most of which are set to roll out in 2025. These include Personal Wellness Days, enhanced Tenure Rewards, increased Mileage Reimbursement, expanded Parental Leave, and Retail-Specific Split Shift Saturdays.

These initiatives were well requested, and the announcements were very well received by everyone listening in or watching the Town Hall. These initiatives are expected to lead to greater job satisfaction amongst Memory Makers, greater retention, and lower turnover. Heather and Krissy emphesize the importance of acting on survey results, reflecting on Broad River's commitment and dedication for all of its Memory Makers.

This episode on YouTube: https://youtu.be/vlHpbtaNlbI

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