エピソード

  • Rethinking Hospitality Leadership & Education | Marc Dardenne Interview. TSHS – 126

    Rethinking Hospitality Leadership & Education | Marc Dardenne Interview. TSHS – 126
    2025/05/10
    🎙️ Welcome to The Social Hotelier Show with Sam-Erik Ruttmann – named one of the Top 20 Hotel Podcasts globally by FeedSpot! 🌟 In this exclusive conversation, Sam-Erik interviews Marc Dardenne, CEO of Modon Hospitality, on the evolving role of hospitality education, leadership transformation, and why rethinking hotel design, branding, and talent engagement is urgent in today’s changing world. 💡 Marc reflects on his return to Ecole Hôtelière de Lausanne as a guest lecturer — 43 years after graduating — and what he learned from engaging directly with the next generation of hospitality leaders. 🔍 What You’ll Discover: ✨ The future of hospitality leadership ✨ Why modern students need mentors more than manuals ✨ 24-hour check-ins, tech-driven guest journeys & facial recognition ✨ Why “Heart of House” design matters as much as the lobby ✨ The truth about SOPs, flexibility & employee expectations ✨ How to build hospitality brands from culture, not just checklists 🧠 About Marc Dardenne: 👔 CEO, Modon Hospitality – Abu Dhabi 🏨 Former COO at Accor Luxe Europe, Group COO Jumeirah, CEO Emaar Hospitality Group and Armani Hotels and Resorts 📚 Guest Lecturer at EHL (Lausanne) 💼 Connect: https://www.linkedin.com/in/marc-dardenne
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    51 分
  • Future of Food Tourism: 4 Bold Scenarios! TSHS – 125

    Future of Food Tourism: 4 Bold Scenarios! TSHS – 125
    2025/05/03
    Future of Food Tourism: 4 Bold Scenarios Welcome to The Social Hotelier Show with Sam-Erik Ruttmann! In this episode, we explore the ¨future of food tourism¨ with renowned futurist Dr. Ian Yeoman. From lab-grown delicacies to regenerative dining experiences and dystopian luxury, we dive into four bold scenarios that redefine how we eat, travel, and experience culture. 👨‍🍳 What does the future hold for chefs and hoteliers? 🌱 Can regenerative cuisine become the new luxury? 🚀 Are you ready to dine in Dr. Spock’s restaurant or sip wine from the last wine bottle on Earth? 🙏🏻Proud to share that The Social Hotelier, hosted by Sam-Erik Ruttmann, has been named one of the Top 20 Hotel Podcasts of 2025 — a recognition of our commitment to insightful conversations in global hospitality. https://podcast.feedspot.com/hotel_podcasts/
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    54 分
  • This Surprising Truth About Wellness Will Shock You! TSHS – 124

    This Surprising Truth About Wellness Will Shock You! TSHS – 124
    2025/04/26
    In this eye-opening episode of The Social Hotelier Show, Sam-Erik Ruttmann reconnects with Niels Steeman—once a high-flying tourism executive in Asia, now a wellness coach on a mission to redefine success. Discover how a near-death experience underwater triggered a radical transformation, shedding over 40 kilos, quitting alcohol, and redefining what it means to truly thrive. 💡 Niels shares his powerful journey from burnout to balance, exposing the blind spots in high-performance industries like hospitality and tourism. 🙏🏻Discover now why giving back is life's missiom He dives deep into the myths of dieting, the illusion of wellness in hotels, and why executives often ignore their health until it’s too late. 👥 Whether you're a hotelier, entrepreneur, or executive seeking clarity, this conversation will shift your mindset on health, leadership, and personal transformation. 👉 Subscribe for more thought-provoking conversations that challenge the status quo in hospitality and leadership.🎧 Available also on Spotify, Apple Podcasts, and more.📘 Get Niels’s book “Thrive” and support children’s wellness education in Ranong. https://a.co/d/cME3y2D Niels Steeman; email niels@thriveapproach.asia
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    43 分
  • What Are The BIG Changes Happening In Hotel Industry NOW. TSHS – 123

    What Are The BIG Changes Happening In Hotel Industry NOW. TSHS – 123
    2025/04/12
    ✅ What Are The BIG Changes Happening In Hotel Industry NOW In this episode of the Social Hotelier podcast, host Sam-Erik Ruttmann speaks with Rocco Bova, a seasoned hotelier and founder of the Summit Mexicano de la Hospitalidad. Rocco shares his journey in the hospitality industry, his love for Mexico, and the cultural richness he has experienced. They discuss the importance of hospitality education, the evolving role of technology in the industry, and how guest preferences have changed post-pandemic. Rocco emphasizes the need for a balance between technology and human interaction in hospitality. Sam-Erik Ruttmann and Rocco Bova delve into the evolving landscape of the hospitality industry, ✅ focusing on the balance between technology and the human touch, ✅ The challenges of recruitment, ✅ The significance of personal branding and ✅ Emerging trends such as the rise of boutique hotels. ✅ They discuss the impact of technology on staffing and guest interactions, ✅ The shortcomings of current recruitment processes, and ✅ The importance of authenticity in personal branding for professionals entering the industry. This is more than a podcast. It’s a wake-up call. If you're in hospitality, you can’t afford to miss it. Buckle up for a no-nonsense, passionate discussion packed with hard truths, future trends, and personal revelations.
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    52 分
  • How Blue Apple Beach Redefines Eco-Luxury & Regenerative Hospitality TSHS – 122

    How Blue Apple Beach Redefines Eco-Luxury & Regenerative Hospitality TSHS – 122
    2025/04/05
    🌱 In this powerful episode of The Social Hotelier, host Sam-Erik Ruttmann sits down with Portia Hart, founder of Blue Apple Beach—a regenerative hospitality concept in Cartagena, Colombia. From crushing glass bottles into usable sand to empowering local communities through sustainable supply chains, Portia proves that luxury can lead with purpose. Get inspired by her journey from Monaco to the Caribbean and learn how she built one of the world’s most impactful eco-hotels. 🎧 Tune in for: ✨ How Blue Apple became B Corp certified ✨ Circular economy practices in hospitality ✨ The mission behind the Green Apple Foundation ✨ Creating zero-waste operations and sustainable supply chains ✨ Shifting traveler mindsets with values-based hospitality ✨ Blending high-end travel with community empowerment 👤 About the Host – Sam-Erik Ruttmann Sam-Erik is a global hotel advisor, podcast host, and hospitality veteran helping hoteliers grow through innovation, sustainability, and storytelling. 🌐 Website: https://b8bhospitality.com 🌐 Podcast Site: https://the-social-hotelier-show.blubrry.net 📧 Contact: samerik.ruttmann@b8bhospitality.com ☕ Support the channel: https://buymeacoffee.com/samerik 📱 Connect with The Social Hotelier 📘 Facebook: https://www.facebook.com/thesocialhotelier 📸 Instagram: https://www.instagram.com/thesocialhotelier/ 💼 LinkedIn: https://www.linkedin.com/in/sam-erik/ 💡 Who Is This EPISODE For? 📌 Hoteliers & hospitality entrepreneurs 📌 Sustainability-driven investors & eco-conscious travelers 📌 Travel trendsetters, ESG leaders & digital marketers 📌 Boutique hotel owners looking to make an impact 💖 Spread the Love 📣 Share this podcast with your friends & hospitality network 👍 Like, comment, and subscribe to stay in the loop 🔔 Tap the bell icon so you never miss a future episode! 📜 Important Information ⚠️ Disclaimer: All content is for informational purposes only. We are not responsible for any loss or damage resulting from its use. Always conduct your own research and due diligence. © Copyright Notice: All materials are owned by The Social Hotelier. You may share or embed video links with full credit to the channel. How Blue Apple Beach Redefines Eco-Luxury & Regenerative Hospitality 🧠 Related Hashtags #RegenerativeHospitality #EcoHotels #SustainableTourism #LuxuryWithPurpose #HotelLeadership #BlueAppleBeach #PortiaHart #BcorpCertified #HospitalityTrends #TheSocialHotelier #TravelPodcast #HospitalityExperts #EthicalTravel #CartagenaHotels #HospitalityForChange © The Social Hotelier
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    1 時間 2 分
  • Why Your First Impression Could Make or Break Guest Experience TSHS – 121

    Why Your First Impression Could Make or Break Guest Experience TSHS – 121
    2025/03/28
    Why Your First Impression Could Make or Break Guest Experience In this episode of The Social Hotelier Show, Sam-Erik Ruttmann welcomes renowned keynote speaker and author Sylvie Di Giusto. Together, they explore the psychology of first and lasting impressions in hospitality and how unconscious biases shape guest experiences. Sylvie breaks down her signature "ABCD-E" framework—Appearance, Behavior, Communication, Digital Footprint, and Environment—offering practical tools for hospitality leaders to influence perception and build trust from the first moment. The conversation also dives into the often-overlooked impact of a leader’s digital presence and how virtual interactions can elevate—or damage—credibility. Whether you're a hotel executive, manager, or aspiring leader, this episode offers actionable insights on how to become more intentional, authentic, and effective in your role . Subscribe, listen, and learn how micro-choices can create macro impact in guest experience.
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    42 分
  • Maximize Your Digital Ads ROI Proven Strategies for Lasting Success TSHS – 120

    Maximize Your Digital Ads ROI Proven Strategies for Lasting Success TSHS – 120
    2025/03/21
    Maximize Your Digital Ads ROI Proven Strategies for Lasting Success Proven Strategies for Hotels, Restaurants, and Businesses to Succeed in Google Ads, Meta, and Beyond Many businesses are burning through their digital advertising budgets without a clear strategy. As John Horn, CEO of @Stubgroup , reveals, success in digital marketing requires a thoughtful approach, patience, and strategic oversight. In this post, we’ll explore actionable steps to improve your advertising results while ensuring you stay compliant and avoid costly mistakes.
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    43 分
  • From Boardroom to Global Impact: How One Family Foundation is Changing Lives. TSHS – 119

    From Boardroom to Global Impact: How One Family Foundation is Changing Lives. TSHS – 119
    2025/03/14
    From Boardroom to Global Impact: How One Family Foundation is Changing Lives In this inspiring episode, Sam-Erik Ruttmann welcomes Morgan DeNicola, Executive Director of the DeNicola Family Foundation. Discover how this dynamic leader transitioned from marketing in her family's business empire to championing global health, cultural diplomacy, and humanitarian recognition. Morgan shares powerful insights on creating sustainable impact through empathy, trust-building, and listening — proving that caring is more than just an emotion; it's an action. Learn how the foundation's initiatives, from mobile medical vans in Malawi to cultural exchange programs with Russia and Iraq, foster positive change worldwide. Morgan also reveals how their latest *Bright Star Award* program empowers young changemakers in schools, nurturing future leaders with compassion at the forefront. Caring is an action, not just an emotion. If you're seeking inspiration on how to make a meaningful difference — whether through charity, cultural diplomacy, or community involvement — this episode will leave you motivated and ready to take action. 🎧 Tune in now and discover how Morgan’s approach to philanthropy can transform the way you think about impact, compassion, and change.
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    39 分