エピソード

  • AI Won’t Save Hospitality—This Will. TSHS-138

    AI Won’t Save Hospitality—This Will. TSHS-138
    2025/11/19
    In this conversation, Vladislav Valicek discusses the future of hospitality, emphasizing the importance of storytelling over technology. He explores how cultural immersion and the hero's journey shape guest experiences, the need for nurturing organizational culture, and the role of AI in enhancing hospitality. Valicek advocates for breaking down silos within organizations, Human touch is the essence of hospitality creating micro-moments for guests, and embracing change to prepare for the future of hospitality. He highlights the significance of human touch and connection in delivering meaningful experiences.
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    48 分
  • Mind Hacking for Hoteliers: The Psychology of Exceptional Guest Service. TSHS-137

    Mind Hacking for Hoteliers: The Psychology of Exceptional Guest Service. TSHS-137
    2025/11/10
    Mind Hacking for Hoteliers: The Psychology of Exceptional Guest Service In this episode of The Social Hotelier Show, Sam-Erik Ruttmann sits down with Blair Dunkley, cognitive alignment expert and author of Ultimate Mind Hacking and The Phobia Freedom Formula. Together, they explore how hoteliers can rewire their thinking, manage stress, and connect more authentically with guests and teams — even in the most demanding moments. From decoding digital body language to dealing with angry guests and supporting mental health in hospitality, Blair shares practical “mind models” that help professionals stay calm, aligned, and effective. Whether you’re a general manager or front-desk associate, this episode will reshape how you think, lead, and serve. 👉 Listen, learn, and lead with empathy. 👍 Like, comment, and subscribe to The Social Hotelier Show for more conversations that elevate hospitality leadership. 🔔 Don’t forget to turn on notifications to never miss an episode.
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    37 分
  • The Hotel Industry Is Getting It Wrong, Geoffrey Toffetti Reveals What Really Drives Profit TSHS-136

    The Hotel Industry Is Getting It Wrong, Geoffrey Toffetti Reveals What Really Drives Profit TSHS-136
    2025/11/04
    The Hotel Industry Is Getting It Wrong, Geoffrey Toffetti Reveals What Really Drives Profit What if the secret to hotel success wasn’t found in flashy marketing or expensive renovations, but in the people at your front desk? In this powerful conversation, Sam-Erik Ruttmann speaks with Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), whose journey from valet to visionary redefines what leadership and resilience look like in hospitality. Geoffrey shares raw insights on: ✅ Leading through crisis, and turning a 90% revenue loss into a cultural victory. ✅ Empowering frontline staff to double hotel revenue. ✅ Balancing hospitality, humanity, and technology without losing the soul of service. ✅ Building the next generation of humble, authentic leaders. 🎯 Whether you lead a boutique hotel or a global brand, this episode will challenge how you see your team, your technology, and your purpose. 👉 Liste now and discover how to turn your people into your greatest profit engine.
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    29 分
  • Building with Purpose: Portia Hart’s Vision for Sustainable Hospitality in the Caribbean. TSHS-134

    Building with Purpose: Portia Hart’s Vision for Sustainable Hospitality in the Caribbean. TSHS-134
    2025/10/21
    Building with Purpose: Portia Hart’s Vision for Sustainable Hospitality in the Caribbean What happens when hospitality becomes a force for good? 🌿 #HospitalityInnovation #ConsciousLeadership In this inspiring episode of The Social Hotelier Show, host Sam-Erik Ruttmann sits down with visionary hotelier Portia Hart, founder of Blue Apple Beach, The Green Apple Foundation, and Nuestra Cartagena. Together, they explore how conscious leadership, community empowerment, and cultural authenticity can redefine the future of luxury hospitality. Discover how Portia is transforming Colombia’s Caribbean coast through sustainable design, social impact, and a bold reimagining of what it means to “build with purpose. ” 👉 Learn how purpose and profit can coexist. 👉 Hear real stories from behind the scenes of ethical hotel development. 👉 Subscribe for more conversations on conscious leadership and hospitality innovation.
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    39 分
  • AI Won’t Save Your Hotel — But This Mindset Shift Will.TSHS-135

    AI Won’t Save Your Hotel — But This Mindset Shift Will.TSHS-135
    2025/10/28
    In this episode of The Social Hotelier Podcast, Sam-Erik Ruttmann sits down with Pablo Torres, founder of Torres Hospitality Consulting and a driving force behind the Global Revenue Forum Madrid, to explore the next frontier of hotel profitability. Discover how hotels can unlock total revenue by looking beyond room sales — tapping into F&B innovation, upselling culture, AI-powered decision making, and zero-waste sustainability. Pablo shares practical strategies from working with hundreds of hotels in 30+ countries, revealing how leadership mindset, guest-centric culture, and technology can transform your bottom line. Key takeaways: ✅ Why most hotels still overlook 50% of their revenue potential ✅ How to turn “order takers” into “profit makers” in F&B ✅ How AI can amplify — not replace — human intuition in revenue management ✅ Why sustainability is no longer just ethical but financially smart ✅ The rise of dynamic pricing across every hotel department If you’re a GM, hotel owner, or revenue leader, this episode will help you move from firefighting to strategic innovation — and future-proof your hospitality business.
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    35 分
  • The AI Revolution in Hotel Marketing: Why Storytelling Beats Ad Spend. TSHS-133

    The AI Revolution in Hotel Marketing: Why Storytelling Beats Ad Spend. TSHS-133
    2025/10/13
    The AI Revolution in Hotel Marketing: Why Storytelling Beats Ad Spend Can independent hotels truly compete with global brands in today’s AI-driven world? In this episode of The Social Hotelier Show, host Sam-Erik Ruttmann speaks with marketing strategist Sarah Stahl (@MarketMoversLLC), the creative mind behind a boutique resort that achieved an extraordinary 93% direct booking rate — without OTAs or massive ad budgets. Sarah shares the strategies that turned chaos into clarity, transforming a six-unit start-up into a 21-unit success story. 💡 You’ll learn: • How AI is reshaping hotel discovery and visibility • Why storytelling beats ad spend • How to build PR credibility that AI (and guests) trust • The power of inclusivity in hospitality marketing • How to blend data, emotion, and storytelling for real results 🎙 Hosted by Sam-Erik Ruttmann — global hotelier, conscious leader, and creator of The Social Hotelier Show.
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    45 分
  • He Beat Cancer And Built A Healing Retreat! TSHS-132

    He Beat Cancer And Built A Healing Retreat! TSHS-132
    2025/10/02
    He Beat Cancer And Built A Healing Retreat!How Barry Shimelfarb turned a life-changing diagnosis into a playbook for human-centered hospitality. In this episode, Barry Shimelfarb shares his transformative journey from a high-pressure career in Silicon Valley to creating healing retreats in Carmel by the Sea after facing advanced cancer. He discusses the power of resilience, the importance of community, and how personal experiences shape hospitality. Barry emphasizes the significance of creating moments of perfection for guests and the role of technology in enhancing human connection. He also reflects on the legacy he wishes to leave and the emerging trends in the hospitality industry. If you’ve ever wondered what happens when the mics are still warm but the pressure is off, welcome to Off The Mic. 🎙️ It’s the companion show where I sit down with my guests after the main conversation, in a relaxed atmosphere, to explore the lighter side of life. From personal stories to quirky rituals, and those fun, unexpected questions—you’ll meet the person behind the professional. Join me for the OFF THE MIC CONVERSATION WITH BARRY SHIMELFARB AND MANY MORE. LINK TO OFF THE MIC: https://premiumpodcast.show/afterthemicunscriptedchat LINKS TO BARRY’S PARTNERS IN CARMEL https://www.saltysoulsanctuary.com/ https://www.moja.yoga/ https://www.refuge.com/ https://www.earthboundfarm.com/farm-stand/ https://www.maddogsandenglishmen.com/ https://www.montereytouringvehicles.com/ https://www.caracciolicellars.com/home/ https://www.scheidvineyards.com/Wines https://auberginecarmel.com/ https://www.casanovacarmel.com/ https://www.parks.ca.gov/?page_id=571 LINKS TO BARRY’S WEBSITE AND SOCIAL MEDIA Website https://www.carmelretreats.com/
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    34 分
  • Regenerative Hotels: The Future of Hospitality. TSHS-131

    Regenerative Hotels: The Future of Hospitality. TSHS-131
    2025/09/23
    Regenerative Hotels: The Future of Hospitality Forget “sustainable” — the next wave of hospitality is regenerative. Architect Francesco Allaix joins Sam-Erik Ruttmann to discuss how regenerative hotels restore landscapes, empower local communities, and create more meaningful guest experiences. From rewilding valleys in Cyprus to Nordic timber architecture, you’ll hear how hotels can become engines of healing and resilience — for both people and planet. 🌿 What makes regenerative design different from sustainability? 🌿 How hotels can embrace community and culture 🌿 Why regenerative resorts attract tomorrow’s travelers Subscribe for more insights from global hospitality leaders shaping the future. 😅 If you’ve ever wondered what happens when the mics are still warm but the pressure is off—welcome to Off The Mic. 🎙️ It’s the companion show where I sit down with my guests after the main conversation, in a relaxed atmosphere, to explore the lighter side of life. From personal stories to quirky rituals, and those fun, unexpected questions—you’ll meet the person behind the professional. https://premiumpodcast.show/afterthemicunscriptedchat
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    28 分