Summary

In this episode, Ross Saunders interviews Shelle Rose Charvet, author of 'Words That Change Minds,' about the importance of motivation in the workplace. They discuss the negative effects of low motivation, such as decreased productivity and quality of work, and the role of managers in understanding and addressing their team members' motivators. Shelle explains how language patterns can reveal a person's motivation triggers, such as 'away from' language indicating problem-solving focus and 'toward' language indicating goal-oriented focus. She also emphasizes the importance of hiring the right people who fit the job and the organization's culture.

Takeaways

• Low motivation leads to decreased productivity and quality of work.
• Managers should understand and address their team members' motivators.
• Language patterns can reveal a person's motivation triggers.
• Hiring the right people who fit the job and the organization's culture is crucial.

About Shelle

Shelle Rose Charvet is the author of 4 books, including the international best seller Words That Change Minds, available in 20 languages. It is a Forbes best management book for executives and entrepreneurs. The CBC/CNBC television documentary Customer (Dis)Service featured her work. Shelle works in over 30 countries helping organizations solve difficult communication and persuasion issues.

She has created a persuasion smartphone app: HusbandMotivator™ and has been awarded 2 US patents for her Artificial Intelligence software that detects what motivates people in text.

www.wordsthatchangeminds.com

About your host, Ross:

Ross started his management career by being promoted from technical specialist to manager of a global team. This was not an easy transition at first but it blossomed into an exciting management career spanning over a decade in corporate and enterprise software environments. Ross has managed development teams, technical teams, call centres, and entire software divisions across several countries.

Intro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Outro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

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Summary
In this conversation, Ross Saunders and Mark Leslie Lefebvre explore the complexities and responsibilities of management. They discuss the importance of empathy, understanding team dynamics, and the significance of hiring for mindset and attitude. Mark shares his insights on nurturing talent and the importance of building a cohesive team culture. The discussion emphasizes that while management can be daunting, it is also rewarding when approached with care and connection.

Takeaways

• Management is about responsibility for the well-being of the team.
• Empathy is crucial in leadership roles.
• Understanding the humanity of team members enhances management effectiveness.
• Hiring for mindset and attitude is as important as skills.
• Building a cohesive team requires open communication and connection.
• Nurturing talent involves preparing them for future roles.
• Transparency in decision-making fosters trust within the team.
• Management should not be a solitary endeavor; collaboration is key.
• Creating a supportive team culture can alleviate management fears.
• Connections between people are fundamental to successful management.

About Mark:
Mark’s first short story appeared in print in 1992, the same year he started working in the book industry.

He has published more than twenty-five books under the name Mark Leslie that include thrillers and fiction (Evasion, A Canadian Werewolf in New York, One Hand Screaming), paranormal non-fiction (Haunted Hospitals, Spooky Sudbury, Tomes of Terror) and anthologies (Campus Chills, Tesseracts Sixteen, Obsessions). Under his full name he writes books to help authors navigate publishing. And they include The 7 P’s of Publishing Success and An Author’s Guide to Working with Libraries and Bookstores.

His industry experience includes President of the Canadian Booksellers Association, Board Member of BookNet Canada, Director of Author Relations and Self-Publishing for Rakuten Kobo, Director of Business Development for Draft2Digital and Professional Advisor for Sheridan College’s Creative Writing and Publishing Honours Program.

www.markleslie.ca

About your host, Ross:

Ross started his management career by being promoted from technical specialist to manager of a global team. This was not an easy transition at first but it blossomed into an exciting management career spanning over a decade in corporate and enterprise software environments. Ross has managed development teams, technical teams, call centres, and entire software divisions across several countries.

Intro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Outro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Enjoyed the episode? Sign up for my newsletter on www.thisisnotwhatisignedupfor.com to get blog posts, new episodes, eCourses, and other content as it's released.

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Summary

In this episode, Ross Saunders interviews Rob Rudy, an experienced leader and advisor, about the challenges of leading and doing as a new manager. They discuss the importance of balancing leadership responsibilities with individual tasks, the need for alignment within teams, and the decision-making process when there are differing opinions. Rob emphasizes the value of open communication, using tools like RACI charts to clarify roles and responsibilities, and being comfortable with discomfort as a leader. He also shares his work in helping leaders embrace change and build strategies for continuous renewal.

Takeaways

• Balancing leadership responsibilities with individual tasks is a challenge for new managers.
• Alignment within teams is crucial for achieving goals and resolving conflicts.
• Using tools like RACI charts can help clarify roles and responsibilities in decision-making.
• Being comfortable with discomfort is essential for growth and effective leadership.
• Embracing change and building strategies for continuous renewal are key for long-term success.

About Rob:

Rob has had the privilege of growing several companies. His humble beginnings in a family textile business saw him and his brother steward the company from $3 million to $20 million in sales, which subsequently caught the interest of a Kentucky-based public firm. After the sale of their family business, a few years later Rob found himself in the role of COO for the parent company, valued at $200 million, where he was responsible for the global supply chain and factories across North America.

Upon the parent company's sale in 2013, Rob relocated to Montréal, his hometown, and offered his expertise as COO to a national lighting distributor undergoing significant restructuring. After dedicating nearly half a decade there, he was invited to serve as the President of a $250 million medical device firm, with the goal of ensuring the company's culture resonated with the dynamic market environment.

In 2019, Rob moved to the world of business advisory by engaging with entrepreneurs in 3 critical areas: helping them build actionable strategies, develop next level leaders, and embrace innovation and change management. Rob was also a 12-year TEC member when he moved to presenting to TEC groups and was acknowledged by TEC Canada in 2019 with the "Impact Speaker of the Year" award.

Rob continues to work with entrepreneurs across Canada and the US, supporting their growth and development.

https://www.robertrudy.ca/

About your host, Ross:

Ross started his management career by being promoted from technical specialist to manager of a global team. This was not an easy transition at first but it blossomed into an exciting management career spanning over a decade in corporate and enterprise software environments. Ross has managed development teams, technical teams, call centres, and entire software divisions across several countries.

Intro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Outro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Enjoyed the episode? Sign up for my newsletter on www.thisisnotwhatisignedupfor.com to get blog posts, new episodes, eCourses, and other content as it's released.

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