Welcome to this episode of Empire Builders, hosted by Tommy Yionoulis. Today, we sit down with Dave Hansen, CEO of ClientTether, a leading franchise CRM platform. Dave shares insights about his role at ClientTether and the journey that led him there, including his extensive experience in sales, tech, and franchise development. We discuss how ClientTether's unique technology is tailored to the needs of franchise businesses, streamlining everything from lead response to customer service follow-ups.

Key Highlights:

Dave's Background:

• From selling door-to-door at the age of five to leading sales teams in the tech and EdTech industries, Dave’s journey to ClientTether has been driven by a passion for sales and technology.

ClientTether's Niche:

• Unlike other CRMs, ClientTether is designed specifically for franchisors and franchisees, offering unique features that support both parent companies and individual franchise operations.

Challenges and Solutions:

• Dave discusses the early challenges ClientTether faced, such as resource constraints and finding focus. He also highlights the importance of automating communication and follow-ups for consistent customer engagement.

Franchise Dynamics:

• We explore the unique needs of the franchising industry, including the balance between corporate support and franchisee independence, and how ClientTether meets these needs better than other CRM solutions.

Scaling with Quality:

• Maintaining high-quality service while scaling operations is a significant challenge. Dave shares ClientTether’s strategy of combining technology with hands-on support to ensure customer satisfaction and continued growth.

Join us as we dive into the world of franchise CRM technology, the lessons learned from scaling a tech business, and how automation can revolutionize franchise operations. Stay tuned for more insights from industry leaders on Empire Builders. Don't forget to subscribe and leave a review if you enjoyed the episode!

Links And Resources:

• ClientTether
• Dave Hansen on LinkedIn

• Tommy Yionoulis on Linkedin
• OpsAnalitica

Thank you for joining us this week! Are you interested in subscribing to Empire Builders? We would love to hear your feedback! Connect with us on Spotify or Captivate.fm and leave us a review.