"Don't focus on the PNL to manage the PNL; focus on your people." ~ Jaime Mansour

Do you want to create a thriving restaurant business with a motivated and loyal staff?

Are you searching for a proven solution to improve employee retention and boost your business performance?

Look no further!

In this session, we have a special guest, Jaime Mansour, VP of Operations at True Food Kitchen, who will be unveiling the key to achieving this desired outcome. Jaime will be sharing a powerful strategy to enhance communication, foster trust, and establish accountability within the restaurant industry, leading to a highly efficient and successful business.

Get ready to unlock the secret to building a strong team and achieving exceptional results in your restaurant!

In this episode, you will be able to:

• Delve into the importance of company culture and investing in employee development for business advancement.
• Decode the dynamics of effective communication, trust-building, and responsibility within the restaurant industry.
• Investigate the correlation between granting workplace freedom and workforce retention.
• Recognize the significance of employee benefits and mental health initiatives, especially in the hospitality industry.
• Unravel the best practices for assessing and managing workloads for a productive and stress-free environment.

To dive deeper into this episode, click here.

Scot Turner | Why Investing in Training and Development Leads to Greater Employee Satisfaction

"We're in an amazing period now, where the workforce is more creative than ever. It's time to embrace technology and different values and unleash our industry's potential for the next level of success." ~ Scot Turner

If you're feeling frustrated and overwhelmed by the constant turnover in your restaurant staff, despite your efforts to provide training and development opportunities, then you are not alone!

Despite investing time and resources into onboarding and skill-building programs, you may find that employees still choose to leave, resulting in a revolving door of new hires.

This constant turnover can lead to a lack of team cohesion and a decrease in customer satisfaction, ultimately hindering the growth and success of your establishment.

In this episode, you will be able to:

• Realize the impact that smart personnel choices can have on the success of your food and beverage enterprise.
• Learn how to harness the power of creativity and technology for tangible business outcomes.
• Recognize the urgent necessity to overhaul traditional training systems in the industry.
• Get a unique insight into the potential of short-form video training to revolutionize the industry.
• Become aware of why retention is the cornerstone for carving out a successful future in the industry.

Our special guest is Scot Turner

With a dynamic background in the hospitality world spanning continents and decades, Scot Turner is a thought leader uniquely positioned to discuss the pressing issues dominating industry conversations today. While his profound expertise was first forged amidst the hustle and bustle of high-profile establishments in both England and the Middle East, it's his passion for innovation that truly sets Scot apart. As the current CEO of Auden Hospitality, Scot champions creative thinking and forward-facing strategies to elevate the hospitality sector's status beyond business as usual.

The key moments in this episode are:

00:00:00 - Introduction,

00:04:49 - Exciting Opportunities,

00:08:12 - Low Retention Rates,

00:10:36 - Attracting the Right Staff,

00:11:43 - Short Form Video Training,

00:14:51 - The Power of Real-Time Training,

00:15:59 - Embracing Authenticity and Technology,

00:17:51 - Promoting Soft Skills and Hospitality,

00:19:58 - The Connection between Training, Retention, and Labor Costs,

00:24:20 - The Importance of Budgeting for Training,

00:28:51 - Impact of Personalization on Attendance,

00:29:34 - Personalized Communication for Operator Attendance,

00:30:22 - Affordable Video Platform for Hiring and Vetting,

00:31:05 - Personal Development Scorecard for Associates,

00:34:02 - Importance of Work in Work-Life Balance,

00:42:09 - Hiring Right and Planning Ahead,

00:43:24 - Making Difficult Decisions for Long-Term Benefits,

00:44:20 - Unleashing the Superhero Within,

00:45:05 - Building Connections and Appreciation,

00:45:52 - Conclusion and Call to Action,

For a deeper dive into this conversation, click here for the episode web page

Turning the Table is the most progressive podcast for today's food and beverage industry featuring staff-centric operating solutions for restaurants in the...

Discover the shocking truth behind employee care and retention in the hospitality industry as Michael Lennox shares his revolutionary approach.

But when faced with the mounting pressure of high turnover rates, will his methods withstand the test or crumble under unfulfilled expectations?

In this episode, you will be able to:

• Decode the landscape of the evolving restaurant industry during the current boom.
• Understand the profound impact of aligning passion with a hospitality career.
• Grasp the transformative power of open-air spaces in shaping restaurant atmospheres.
• Uncover the survival tactics and modifications instigated by restaurants during the COVID-19 crisis.
• Fathom the direct correlation between employee welfare and success in the hospitality ecosystem.

My special guest is Michael Lennox, President of Electric Hospitality.

Meet Michael Lennox, an individual whose drive to actualize his imaginative concepts led him to abandon a professional law career, harness his passion for food, and turn it into acclaimed restaurants under the Electric Hospitality banner.

His locations, such as Ladybird and Muchacho, embody his love for originality and outdoor enjoyment. Michael is passionately committed to finding innovative alternatives to the industry's recurrent obstacles.

His conviction that listening to the 'silent language of the space' can shed light on crafting unique, inviting spaces is a refreshing approach for restaurant owners and managers.

Through his own experience, he exemplifies Turning the Table's essence and offers invaluable insights related to employee retention and improving the hospitality industry.

To learn more about this episode, click here.

The key moments in this episode are:

00:00:00 - The Current State of the Hospitality Industry,

00:02:48 - Introduction to Electric Hospitality,

00:09:43 - Transition from Law to Hospitality,

00:13:16 - Vision and Creativity in Space Transformation,

00:13:40 - Listening to the Space,

00:15:36 - The Need for Change in the Restaurant Industry,

00:19:06 - Going Above and Beyond to Support the Industry,

00:23:12 - Shifting Focus to Workforce Development,

00:26:46 - Compensation and Benefits at Electric Hospitality,

00:29:14 - Setting a New Standard in the Industry,

00:31:59 - Taking Care of Your Team,

00:33:31 - Investing in Skills and Career Development,

00:34:23 - Listening to Employee Feedback,

00:35:14 - The Importance of Growth,

00:35:48 - Fostering Creativity and Core Values,

Turning the Table is the most progressive podcast for today's food and beverage industry featuring staff-centric operating solutions for restaurants in the #newhospitalityculture.

Join Jim Taylor of Benchmark Sixty and Adam Lamb as they "turn the tables" on the prevailing operating assumptions of the restaurant business in favor of innovative solutions to our industry's most persistent...