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Voice for the Contact Center: The Shift to the Cloud and the Role of AI
- 2024/10/24
- 再生時間: 9 分
- ポッドキャスト
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サマリー
あらすじ・解説
Barbara Dondiego, CEO at AVOXI explores findings from the company's 2024 State of International Voice for the Contact Center Report, including:
- The biggest challenges enterprises face today in terms of voice communications
- The factors driving the shift of voice communication to the cloud and the role of telcos in the cloud voice ecosystem
- How artificial intelligence (AI) impacts the evolution of voice, and what specific AI-driven innovations are enhancing the capabilities of voice solutions
- Why the voice landscape is highly fragmented, and the disadvantages on relying on multiple vendors to manage voice communication needs
To learn more, read the full report at avoxi.com/lp/the-state-of-international-voice-for-the-contact-center