Wake-Up Call: Will Your Customers Stick Around [and Love You] Post-Covid?
2020/09/30
再生時間： 1 時間
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Wake-Up Call: Will Your Customers Stick Around [and Love You] Post-Covid?

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The buzz: “The customer experience is as vital to the enterprise as it is to the retail consumer.” (inform.tmforum.org) “Experience Management (XM) is the process of monitoring every interaction people experience with a company in order to spot opportunities for improvement.” (qualtrics.com) “Loyalty must be on a fast track toward extinction, right? Wrong!” (Harvard Business School) Experience – winning the hearts and minds of customers, employees, partners – is vital for all enterprises every day. But many companies did not pay enough attention to this before the global pandemic made everything unpredictable. What should your organization do now to ensure predictable, expected experiences for all of your stakeholders, even in future disruptions? How do you know if you’re doing it right? We’ll ask Rizing’s CEO Mike Maiolo and SAP’s Global Head of Partner Experience, Teri Hamann, to share their insights on Wake-Up Call: Will Your Customers Stick Around (and Love You) Post-Covid?

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The buzz: “The customer experience is as vital to the enterprise as it is to the retail consumer.” (inform.tmforum.org) “Experience Management (XM) is the process of monitoring every interaction people experience with a company in order to spot opportunities for improvement.” (qualtrics.com) “Loyalty must be on a fast track toward extinction, right? Wrong!” (Harvard Business School) Experience – winning the hearts and minds of customers, employees, partners – is vital for all enterprises every day. But many companies did not pay enough attention to this before the global pandemic made everything unpredictable. What should your organization do now to ensure predictable, expected experiences for all of your stakeholders, even in future disruptions? How do you know if you’re doing it right? We’ll ask Rizing’s CEO Mike Maiolo and SAP’s Global Head of Partner Experience, Teri Hamann, to share their insights on Wake-Up Call: Will Your Customers Stick Around (and Love You) Post-Covid?

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