We should do an episode on . . . Recording patient phone calls

On today's episode, our pharmacist panel, made up of Leah and David Foster, discuss the potentially controversial topic of recording patient phone calls. 

Join us as we explore the motivations, ethical considerations, and diverse perspectives surrounding this practice in general practice.

Did you know that most general practices are now recording patient phone calls? We start our journey by discussing this growing trend and the reasons behind its adoption.

As healthcare professionals, we often find ourselves grappling with questions about our own comfort with recorded phone calls. Listen in as our pharmacists share their personal insights, weighing the potential benefits against any reservations they may have.

But it doesn't stop there; we step into the shoes of patients too. How does this practice make them feel? We explore patient perspectives, understanding their concerns, and gauging the implications for trust and confidentiality.

Ethics hold a prominent position in our dialogue. Delve into the ethical considerations surrounding the recording of patient phone calls, as we discuss consent, autonomy, and the responsibilities of healthcare providers.

Picture this: What if there was a camera in the consultation room, capturing your entire visit? We delve into the possibilities of incorporating video recording into the mix and its potential impact on patient-clinician dynamics.

"The Pharmacist Will See You Now" offers an insightful and thought-provoking examination of "General Practices Recording Patient Phone Calls." Gain a deeper understanding of the ethical dimensions of this practice and the multifaceted perspectives of both healthcare professionals and patients alike.

Tune in for this enriching episode, as we navigate the intriguing world of healthcare communication and the implications of recording patient interactions.

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Today's episode is brought to you in association with the My Pharmacist Team App, the UK's first peer to peer support app for pharmacists, pharmacy technicians and trainee pharmacists working in general practice. 

Find out more information by heading to  www.mypharmacistteam.co.uk

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