In this episode, Mussaab Aboud, Deputy CEO of Grandiose, joins us to discuss the company’s vision of blending traditional supermarket experiences with dining and gift-giving elements. The conversation covers key strategies, such as leveraging market trends and upholding high standards for quality and customer service. Mussaab also highlights technological advancements like traffic tracking systems and loyalty programs. The episode delves into challenges such as market saturation and private labeling while offering insights into staff training, rapid expansion, and future trends in the retail industry, including sustainability and digitalization.

This episode delves into the fascinating world of Tamimi Markets with Ghada, the Chief Strategy Officer. We explore her journey from an academic background in engineering to a strategic role in retail, emphasizing her passion for logical thinking, problem-solving, and customer-centric marketing. Ghada shares insights on Tamimi’s strategic vision, focusing on providing an exceptional family feel and localized customer experience, leveraging technology for operational excellence, and maintaining a balance between innovation and traditional values. We also discuss recent initiatives aimed at enhancing customer engagement, loyalty, and the challenges and trends shaping the retail industry in Saudi Arabia. Tune in to discover how Tamimi Markets continues to evolve and set itself apart in the competitive retail landscape.

This episode features Matt Doka, co-founder of FiveStars, for a discussion on retail loyalty. From his early days in consulting to building a loyalty management powerhouse now part of SumUp, Matt’s journey is a testament to innovation and perseverance. In this episode, we explore the inspiration and mission behind founding FiveStars, the principles of successful retail loyalty programs, effective personalization techniques, and emerging trends in the loyalty space. Matt also shares his experiences scaling from a startup to a global company, offering insights into transforming customer transactions into meaningful relationships and the future of retail loyalty.