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サマリー
あらすじ・解説
In this episode of Let’s Talk Service, Eve ponders a recent shift in the service industry.
She examines the dichotomy between the emergence of ever-more-advancing technology and receiving a top level of service, and considers whether a lack of personalized service is turning too many potential customers off.
Questions like ‘Can chatbots show warmth?’ and ‘Is familiarity with service providers detrimental?’ are also looked into.
Join Eve as she tries to discover the reasons for the gaps in the service industry, explains the importance of honesty between all parties, and asks ‘Where has all the service gone?’
In this episode, we discuss:
[0:48] - What does it mean to be a customer today?
[2:12] - How do we keep up with expectations?
[3:03] - Gaps in service providers
[4:00] - Equal focus on clients and vendors
[6:20] - Understanding our vendors
[8:10] - The shift is in the value
[9:10] - What makes a service provider good?
[11:10] - Taking pride in growing a business
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