In this final episode of our mini-series on universal healthcare, in collaboration with LSBU and the Universal Healthcare Network, we bring it full circle with Prof. Becky Malby, who commissioned this enlightening journey.

Over recent episodes, we've delved into stories from remarkable guests who are making universal healthcare real in their communities – from children’s services to outreach for those experiencing homelessness. Together, they’ve shown us the power of curiosity, collaboration, and plain humanity in health care.

Becky reflects on their stories and challenges us with a bold question:
If they can do it, why can’t everyone?

Why aren’t these inspiring, people-centered approaches the norm?

It’s a call to reimagine healthcare beyond the appointment system and break down walls that hinder access for the most vulnerable.

We discuss everything from the need for team support in complex care, to the irreplaceable role of storytelling, which has shone brightly throughout the series.

This episode is an inspiring wrap-up and a rallying cry to make healthcare universal in every sense.

Whether you’re in healthcare, policy, or simply curious about a fairer system, this series has laid out the path forward – and it’s one we’ll need to walk together. Thank you for joining us in this exploration.

Lemon lightbulbs 🍋💡🍋

🍋 The Outliers' Challenge – If these guys can create truly universal healthcare, why isn’t everyone doing it?
Stop treating these stories as “exceptions”, start making them the norm.

🍋 Beyond the Appointment Factory – The NHS is more than an endless round of appointments.
Bring care to people; don't just wait for them to show up.

🍋 Break Down the Barriers – A phone call to get an appointment can be Everest for those without easy access or trust in the system.
Meet people where they are: in a clinic, on the street, or anywhere that works

🍋 Curiosity Is the Key – The best hcps aren’t the “know-it-alls”
Join the magic, curious people who keep asking, “Who else could help?” and “What’s the full picture here?”

🍋 Teamwork - it’s lighter with friends.
From school nurses to team huddles, complex care works better (and is way more fun) when you have support

🍋 Stories Over Stats – what are the stories behind the data?
George helped V get to China - shows the human impact in a way data never could

🍋 Start somewhere
Don’t overthink. Just start. Get moving. Small actions can spark big changes

🍋 Reignite the creative Pandemic Spirit – Remember the “VacciTaxies” bringing care to where people needed it?
Let's ditch the bureaucracy & reignite our drive to make healthcare accessible.

🍋 Universal healthcare is possible - it’s up to all of us to carry this momentum forward

Links:
EPISODES 56-61 in this series!
Universal HealthCare National Inquiry
Gill's Universal Healthcare work with MPFT

We LOVE it when you leave a review!
If you enjoy my podcast and find these conversations useful
please share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.

I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.

Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

We are nearing the end of our mini series of podcasts about universal healthcare, in collaboration with London South Bank University and the Universal Healthcare Network.

With the NHS experiencing overwhelming demand, we need radical transformation with more power and resources within communities.

So today, Bill Graham, who is a Community Coordinator with Modality Partnership, focuses on community-based solutions!

Bill talks about the need for primary care to engage with communities and gives examples of how this works in practice, e.g maximising COVID-19 vaccine uptake among Asian populations and increasing childhood vaccination rates.

Bill highlights the success of community-led initiatives, such as health checks at sports events and baby days in shopping centres.

Bill also mentions the multi-generational home visiting project and digital outreach initiatives to enhance patient engagement. He calls for more investment in community solutions and stresses the importance of practical, asset-based approaches in healthcare.

Lemon lightbulbs 🍋💡🍋

🍋 Magic happens when primary care breaks out of the day-to-day cycle and starts to do things differently … High Street health!

🍋 Engage with local communities - they have a vital role to play in helping people look after their health

🍋 Get out and about, build relationships with your community and find out what is important to them

🍋 This episode has lots of practical examples of how to make healthcare more accessible by taking it out to where people are

🍋 Be culturally curious and find out what works for different populations

🍋 Shift power and be imaginative with resources

🍋 Be proactive – if people are not coming forward for health checks, try multi-generational home visiting?

🍋 Support family carers too - often the unsung heroes of health care

🍋 Turn theory and data into ACTION to address health inequalities

🍋 Volunteers can help people access health-related technology and start to close the digital divide

🍋 Don’t overthink things – start somewhere!

Some links :
Universal HealthCare National Inquiry
Easy Read Executive Summary
10 Leaps Forward - Innovation in the pandemic
Noreen Bukhari - supporting women from ‘BAME’ communities
Gill's Universal Healthcare work with MPFT

#coproduction #communities #funding #equity #healthinequalities #storytelling #passion #QI

We LOVE it when you leave a review!
If you enjoy my podcast and find these conversations useful
please share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.

I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.

Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

And so we continue our mini series of podcasts on universal healthcare, in collaboration with London South Bank University and the Universal Healthcare Network!

Kim Shutler shares insights on the role of the voluntary sector in healthcare, with a focus on community-based solutions.

With the NHS experiencing overwhelming demand, we need radical transformation with more power and resources within communities.

Lemon lightbulbs 🍋💡🍋
🍋 Let’s maximise voluntary sector potential in health care

🍋 Create the conditions for VCSEs to thrive and transform healthcare by shifting power and resources closer to communities.

🍋 Old system HAS bitten back post-pandemic, due to governance structures and statutory provisions – but we KNOW we can do things more imaginatively!

🍋 Success comes from relationships, passionate individuals, a local knowledge

🍋 We need a bottom-up approach to healthcare transformation

🍋 Value and build trust with communities and local organisations

🍋 Collaborate across boundaries to maximise innovation and resources

🍋 Make decisions WITH people to avoid unintended consequences

🍋 Use imaginative, inclusive ideas like participatory budgeting

🍋 Enable small organisations to focus on work, rather than bidding for work

🍋 Cut the jargon and hoops to jump through!

🍋 Open doors - find out what local voluntary organisations are doing and find opportunities to collaborate

🍋 VCSEs should approach local practices and primary care networks to explore partnership opportunities

🍋 Primary care can run clinics and health checks in voluntary sector buildings to engage communities

🍋 Different localities require unique solutions, but key principles save you re-inventing the wheel

🍋 Decision-making power shift can be uncomfortable for those used to traditional distribution of money

🍋 Social prescribing is important to address social needs and reduce medicalisation

🍋 Social prescribing is great … but not if there are lots of travel agents and no holidays!!

🍋 Practice-based peer support workers with lived experience of mental health problems can provide community-based support, funded by the GP practice

🍋 Invest in communities and hand over power to drive change

🍋 Start small. Start somewhere!

Links:
Becky Malby – Universal Healthcare - podcast
Universal HealthCare National Inquiry
Easy Read Executive Summary
10 Leaps Forward - Innovation in the pandemic
Gill's Universal Healthcare work with MPFT

The Art of the possible Gill's poem inspired by the conversation with Kim

We LOVE it when you leave a review!
If you enjoy my podcast and find these conversations useful
please share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.

I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.

Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

🎙️ Wildcard Whose Shoes? - “Don’t Medicalise Poverty” with Dr. George Winder, GP in Leeds

In this powerful episode of ‘Wildcard - Whose Shoes?’, host Gill Phillips sits down with Dr. George Winder, a passionate GP from Leeds, to explore a critical issue in healthcare: the medicalisation of poverty. George shares eye-opening stories from his work, revealing how social injustice and poverty affect health and well-being—and why simply prescribing medication isn’t the answer.

Gill and George discuss real-life examples of how local care partnerships and community support networks are making a difference in Leeds. From housing and domestic violence to food hunger, George shares his team’s innovative approaches to tackling the root causes of illness. Listen in to learn how co-produced solutions and third-sector collaboration are transforming lives—like “V,” who went from being dependent on medication to becoming a community leader.

If you’re passionate about social justice, healthcare reform, or community well-being, this conversation will inspire and challenge you.

Tune in and take a walk in someone else’s shoes! 🎧

Lemon lightbulbs 🍋💡🍋
🍋The NHS is medicalising poverty - we need to address the root causes of health inequalities - the wider determinants of health
🍋 George shares practical examples of how we can work together to create a healthcare system that truly supports those in need
🍋 Use asset-based approaches
🍋 Focus on addressing need
🍋 Go out to where people are, rather than expecting them to come to you
🍋 Storytelling is very powerful in this
🍋 Co-produced solutions and third-sector collaboration are transforming lives
🍋 More resources would mean more people could be helped

Links to earlier episodes in this Universal Healthcare series:
Becky Malby - What is universal healthcare and why does it matter?
Tom Holliday - Children get less

We LOVE it when you leave a review!
If you enjoy my podcast and find these conversations useful
please share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.

I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.

Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

Here is the first episode of this special mini podcast series, in collaboration with London South Bank University and the Universal Healthcare Network.

(You will remember that Episode 56 with Professor Becky Malby was our first ‘bookend’ to introduce this series and tell you why Universal Healthcare is important)

Dr Tom Holliday is my first guest to dive in and share examples of how universal healthcare works in practice, breaking down traditional barriers to deliver more personalised care in a more equitable and human way.

Tom, as well as being a great friend of mine, is a very forward thinking consultant paediatrician. He is also now leading the Darzi Fellowship programme, with which I work closely every year with Whose Shoes.

Children Get Less. Not here! We have put them FIRST!

After all, they are our future.

Lemon lightbulbs 🍋💡🍋
🍋 Follow this series to learn ALL about Universal Healthcare - and why it matters!
🍋Children are often pushed to the back – so we’re putting them first!
🍋 Good healthcare should come to where families are, not expect people to visit lots of separate buildings and specialists
🍋 Integrated care is jargon. Best practice care is what we must aim for
🍋 It is about providing the holistic care a child needs.
🍋When you are passed on from service to service, important information gets lost through the gaps.
🍋 It’s all about relationships! Across care boundaries!
🍋 If you swap GPs, you shouldn’t have to start again with a new CAMHS referral!
🍋 The NHS incentivises and measures activity; it should focus on meeting need
🍋 if you meet need, the overall level of need goes down
🍋 Third sector organisations need sustainable funding to plan longer term
🍋 If you can tackle issues via primary care, people don’t need to come to hospital
🍋 Complex problems can be resolved through good multidisciplinary working
🍋 If you don’t know the answer, phone a friend!
🍋 Physical health and mental health are interconnected
🍋 Children get less - especially mental health provision
🍋 CYP mental health services might talk in terms of a waiting list
🍋 Families, waiting for mental health support, talk in terms of “this isn’t a wait, it’s a life on hold!” 😢
🍋 Prevention and early intervention make all the difference
🍋 It’s not rocket science. It’s actually quite easy!
🍋 The patient is the expert in their own condition and how it feels
🍋 It’s all about teamwork and learning from others – nobody is doing this work alone!

Links:
Universal HealthCare National Inquiry
Easy Read Executive Summary
10 Leaps Forward - Innovation in the pandemic
Bob Klaber - kindness matters
Gill's Universal Healthcare work with MPFT

We LOVE it when you leave a review!
If you enjoy my podcast and find these conversations useful
please share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.

I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.

Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

Becky Malby - (Bookend 1)

I was delighted when Professor Becky Malby asked me to host a special series of podcasts in collaboration with London South Bank University and the Universal Healthcare network.

We are keen to tell you more about the Universal HealthCare National Inquiry report, why universal healthcare is so important and to introduce you to some of the movers and shakers who are making it happen in different parts of the country.

To start (and later finish) the series, we are recording a couple of ‘bookends’, chatting to the inimitable Becky herself to find out more.

Becky Malby is a well-known mover and shaker in the world of health care, and I've been proud to work closely with her over the last 10 years or more as an associate of the London South Bank University Health Innovation Lab, and specifically working with each cohort of Darzi fellows using the Whose Shoes? approach to coproduction and helping future healthcare leaders understand more about working with people and finding out what's important to them.

I've always been a bit blown away by the work that Becky does, the common sense approach to working out what sits behind problems in healthcare systems, of finding radical and innovative ways to create the best care for people across boundaries.

There is BIG synergy between the goals and values of universal healthcare and Whose Shoes?, for example, the report stresses the importance of seeing things from different perspectives, flattening the hierarchy and bringing people together to have open, honest conversations, to make change across the system. Start small and most importantly, start somewhere. #JFDI #NoHierarchyJustPeople

There is also big synergy with the aims of my podcast in terms of seeking out exciting people who are developing innovative healthcare solutions, and sharing them widely. So it's a win win, and we're all excited to be doing this.

So over coming episodes, I'm going to be talking to (at least! – it is having a bit of a snowball effect already!) four more special guests who will give us practical examples of universal health care in action and the difference it's making in their communities.

So what is universal health care?

Why does it matter?

Are we in danger of medicalising poverty?

What can we do to make things fairer?

Find out by listening to Becky Malby here!

Lemon lightbulbs 🍋💡🍋
🍋 Follow this series to learn ALL about Universal Healthcare - and why it matters!

Links:
Universal HealthCare National Inquiry
Easy Read Executive Summary
10 Leaps Forward - Innovation in the pandemic
Noreen Bukhari - supporting women from ‘BAME’ communities
Gill's Universal Healthcare work with MPFT

#coproduction #communities #funding #equity #healthinequalities #storytelling #passion #QI

We LOVE it when you leave a review!
If you enjoy my podcast and find these conversations useful
please share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.

I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.

Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

• You have to find your own path; no-one can do it for you
• Commit your goals to paper; make it real
• Start small and build - drip by drip, day by day
• We all need someone to believe in us
• Looking back at a turbulent childhood through adult eyes brings new understanding
• You can't force trust - you have to grow relationships
• Care records need to be written with sensitivity for the grown-up child to read one day
• Loads of different adults telling you different things is confusing and traumatic
• Learning about your past while still navigating the care system can be overwhelming
• The organismic self - the itch inside you that makes you YOU, desite everything
• Nature versus nurture - fascinating!
• Living in care made Steven super adaptable
• Stories resonate because all human beings connect!

We LOVE it when you leave a review!
If you enjoy my podcast and find these conversations useful
please share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.

I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.

Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

• Be curious and furious about bringing real action
• Children with clinically complex needs need to go home rather than staying in hospital, if non-medical factors are holding them back – find a way to make it happen
• Listen deeply, learning the language and drivers people are using
• The Canal and Powering Up projects are EXCELLENT examples of coproduction - enabling young people to share their ideas about the future of health care
• Coproduction must be authentic, starting with relationship building and creating the conditions for people to feel safe to discuss difficult topics
• Learning from Excellence is powerful
• Networking leads to meaningful connections and potential solutions to share challenges
• Witnessing positive connections can give people hope and inspire ripples and action, way beyond the original conversations
• Use all platforms to amplify the best ideas within the NHS and save people from re-inventing the wheel
• Break out of tribal silos!
• Use creativity to make your voice heard - pink hats, lemons or whatever it takes! #JFDI and don’t forget to have fun!
• Lyse Edwards talks about a Harry Potter version of Whose Shoes; Mary talks of a Mary Poppins toolkit!
• Hold an #IntentionalCoffee with someone who inspires you ☕☕️

We LOVE it when you leave a review!
If you enjoy my podcast and find these conversations useful
please share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.

I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.

Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.