Tecovas VP of Sales Monte Nelson discusses the brand’s approach to an expanded retail presence.

Wisdom by WESA Episode 139:

• Hosts: Mike Donnell, Kacee Willbanks Colletti, and Sophia Jagella
• Guests: Monte Nelson | Tecovas
• Visit the WESA Website

Hat Harness co-founders Tonia Lonigro and Daniel Kasidi tell the story of how she created a new way to travel with hats.

Wisdom by WESA Episode 138:

• Hosts: Mike Donnell, Kacee Willbanks Colletti, and Sophia Jagella
• Guests: Tonia Lonigro and Daniel Kasidi, Hat Harness | Instagram | TikTok
• Visit the WESA Website

Discover how to transform daily complaints into positive collaboration in the latest WESA Retail Roundup. Joshua Routh, an engaging speaker and former retailer, shares his insights on creating a complaint-free workplace, emphasizing the importance of gratitude and focusing on what is working rather than what is wrong. He discusses the detrimental effects of complaining on both personal well-being and workplace morale, advocating for a shift towards positivity and accountability.

Routh introduces the "Gripe" method, providing practical tips for retail managers to effectively handle customer complaints, especially in the fast-paced equine retail environment. Join us as we explore actionable strategies to foster a more harmonious and productive workplace.

WESA Retail Roundup October 28, 2024:

Host: Ashley Winch, host of the Quarter Horse Podcast

Facebook: Retail Roundup Facebook group

Guest: Joshua Routh | Instagram | Facebook | YouTube | LinkedIn

Presented By: Western English Sales Association

Time Stamps:

00:05 - Welcome to the Show

00:33 - Introducing Joshua Routh

02:38 - Transforming Complaints into Collaboration

28:00 - The Impact of Complaining

38:14 - Creating a Complaint-Free Workplace

39:09 - Strategies for Retail Managers

42:39 - Boosting Team Morale

46:57 - Conclusion and Next Steps

Join us for an exciting Retail Roundup Live Interview with Western Fashion Content Creator, Morgan Nicole Zipperlen! Discover how to elevate your brand through powerful storytelling and community building, and learn creative ways to boost sales with seasonal promotions and event marketing. Morgan will share insider tips on keeping your inventory fresh, showcasing new arrivals in a way that drives conversions, and leveraging user-generated content to amplify your brand's reach.

Don’t miss this opportunity to gain actionable insights that will help you engage your audience and grow your retail business! Listen in....

WESA Retail Roundup October 21, 2024:

Host: Glenn the Geek, host of Horses in the Morning

Facebook: Retail Roundup Facebook group

Guest: Morgan Nicole Zipperlen | Instagram

Presented By: Western English Sales Association

Known for her stylish content and collaborations with iconic brands like Wrangler, Shaley Ham has become a major influencer shaping trends in Western fashion and retail. Today, she'll share her retail insights, tips on working with influencers and social media strategies. Listen in....

WESA Retail Roundup October 7, 2024:

Host: Glenn the Geek, host of Horses in the Morning

Facebook: Retail Roundup Facebook group

Guest: Shaley Ham | Facebook | TikTok | Instagram

Presented By: Western English Sales Association

Natalie Zindani and Jessica Ross tell their story about starting a women’s western brand in Scotland.

Wisdom by WESA Episode 137:

• Hosts: Mike Donnell, Kacee Willbanks Colletti, and Sophia Jagella
• Guest: Natalie Zindani and Jessica Ross of Bad Cowgirl Co. | Facebook | Instagram
• Visit the WESA Website

Join esteemed international speaker, author, and business strategist Barbara Wold in this engaging webinar as she delivers invaluable insights into Up-selling and cross-selling. Listen in...

WESA Retail Roundup September 23, 2024:

Host: Glenn the Geek, host of Horses in the Morning

Facebook: Retail Roundup Facebook group

Guest: Barbara Wold, International Speaker, Author and Business Strategist

Presented By: Western English Sales Association