🌐 join us on an enlightening journey through the world of software development with a seasoned tech executive as your guide and uncover exciting insights from a cloud-based SaaS engineering leader.

🛠️ explore the complexities of startup dev environments, navigate tech debt, and optimize resources for success.

🚀 debunk myths about software engineering, understand VC-backed pressures, and the critical path (and often misstep) of replatforming in startups.

🌟 discover why confirmation bias stifles innovation, how to eliminate biases in replatforming, and avoid pitfalls and dangers.

🤖 gain strategies for successful replatforming, including customer support's vital role and the importance of choosing the right first customer for migration.

🔍 don't miss this deep dive into the fascinating world of software engineering and replatforming! 🎧💡

🎙️ ready for a fresh perspective on customer success in the world of b2b saas? join us for a transformative conversation packed with practical insights! 🚀

🔑 key ideas:

• discover the pivotal role of customer success in your business.
• learn actionable strategies to exceed customer expectations.
• meet our experienced guest with a decade in saas customer success leadership.

🌟 our esteemed guest has led customer success, support, and professional services teams at saas startups for almost a decade. her wisdom, drawn from managing enterprise accounts and building customer success initiatives from scratch, is a game-changer! 💼

👾 ever faced a startup nightmare with tech debt, communication breakdowns, and poc challenges? we dive into this scenario, highlighting the absolute necessity of a dedicated customer success team. 🤯

🧩 lessons we uncover:

• the importance of robust customer success in maintaining relationships and delivering value, even in tough times.
• strategies for success, including interdepartmental collaboration and fostering a culture of cooperation. 🤝

🚀 but wait, there's more! we challenge the notion that customer success is just a department. 🏢

💡 instead, we believe it's a company-wide philosophy. discover how sales, marketing, and product engineering teams each play a unique role in ensuring customer success. learn how they deliver exceptional value to customers! 🌐

🎧 ready for a paradigm shift in customer success? tune in and join our enlightening discussion! 🎉

🎙️ join us on a thrilling roller-coaster journey in the disaaster recovery podcast as we chat with a veteran army officer, West Point graduate, and an accomplished solutions consultant.

🔍 our conversation explores the captivating world of solutions consulting and how it can aid customers in recognizing the benefits of a product.

🔬 we dive deeper into the world of solutions consulting, dissecting its integral role in comprehending customer's business processes, and differentiating between the roles of an account executive and a solutions consultant.

💼 we plunge into the subtleties of client relationships, understanding what to demonstrate to clients, delivering customer value and why these relationships are the backbone of business deals.

🔗 together, we'll unravel the importance of resource allocation, the implications of internal champions' layoffs, and the necessity for making deposits of trust.

⚠️ as we navigate this riveting conversation, we'll touch upon the potential hazards of trust breaches and their repercussions, such as organizational splits, drastic cultural shifts, and the loss of major stakeholders or clients.

🚨 we highlight the significance of spotting early signs of a deteriorating relationship and methods to halt it from escalating further.

💡 as we wrap up, we delve into some hard-hitting disaaster recovery stories, emphasizing trust-building, dealing with the loss of a significant partner or client, and the invaluable lessons these experiences teach us. join us on this enlightening podcast episode that promises to offer you insights to maneuver your journey in the software as a service startup life. 🚀