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You know those subtle tricks your coworkers are all guilty of? The constant nodding, pretend concentration, useless rhetorical questions? These tricks make them seem like they know what they're doing when in fact they have no clue. This behavior is so ingrained, so subtle, and so often mistaken for true intelligence that identifying it, calling it out, or compiling it into an exhaustive digest has never been attempted. Until now.

The authors of the New York Times best seller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Discover skills to resolve touchy, controversial, and complex issues at work and at home - now available in this follow-up to the internationally popular Crucial Conversations.  

How did an American immigrant without a college education go from Venice Beach T-shirt vendor to television's most successful producer? How did a timid pastor's son surmount a paralysing fear of public speaking to sell out Yankee Stadium - twice? How did the city of Tokyo create a PowerPoint stunning enough to win them the chance to host the Olympics? They told brilliant stories.

We live, say Edgar and Peter Schein, in a culture of “tell". All too often we tell others what we think they need to know or should do. But whether we are leading or following, what matters most is we get to the truth. We have to develop a commitment to sharing vital facts and identifying faulty assumptions - it can mean the difference between success and failure. This is why we need Humble Inquiry more than ever.

Some find talking to others uncomfortable, difficult, or intimidating. Here is a way to overcome these communication challenges. How to Talk to Anyone, Anytime, Anywhere is the key to building confidence and improving communication skills. Written by Larry King, this guide provides simple and practical advice to help make communication easier, more successful, and even more enjoyable. Anecdotes from a life spent talking - on television, radio, and in person - add to the fun and value of the audiobook.

Everybody struggles with something they wish they didn’t. Even simple personal endeavors like losing weight or getting fit can seem overwhelming. And, when it comes to business there are so many elements to coordinate. Yet, some people, leaders, and teams accomplish so much more of what they want than others. Why is that and how can you learn their secret? That is the focus of this book, revealing the secret to why and how some people, teams, and leaders achieve more of their goals and how you can too!

The ability to effectively communicate with data is no longer a luxury in today’s economy; it is a necessity. Transforming data into visual communication is only one part of the picture. It is equally important to engage your audience with a narrative—to tell a story with the numbers. Effective Data Storytelling will teach you the essential skills necessary to communicate your insights through persuasive and memorable data stories.

Did well in the interviews but got rejected anyway? With the right prep, you'll have hiring managers worried about losing you to better offers. Learn everything you need to know about job interviews in a 15-minute reading experience.

Unleash the power of impactful conversation using 7 key steps, even if you're an introvert or have been held captive by social anxiety for years. Are you plagued by the fear of initiating conversations or suffer from crippling social anxiety? Does the thought of networking events or professional conversations fill you with dread? Are you tired of feeling unnoticed, misunderstood, or swept aside in a room full of more outspoken individuals?

From renowned strategist, author, and speaker Tamsen Webster comes this compact and actionable guide that will get you thinking differently about where change comes from and how to initiate it. By introducing and exploring nine “persuasion proverbs,” Webster highlights the behavioral, cognitive, and psychological principles that underpin lasting change, and offers a powerful alternative to the standard tactics of influence and persuasion.

Unleash the power of your voice with "Speak With Influence: Craft, Pitch and Impact: The Ultimate Guide to Landing Your Dream TEDx Talk" a groundbreaking guide by Dr. Izdihar Jamil, Ph.D., a renowned Visibility Expert and TEDx Curator. Peel back the layers of TED's guiding light as you uncover the 5 Elements of a TED Talk and its profound effects. Embrace the local brilliance of TEDx and master the art of crafting a brilliant talk that resonates deeply.

なぜ人は「ダメだなあ」より「もったいない!」、「新鮮野菜」より「朝採れ野菜」、「迅速に対応」より「30分以内に対応」に反応してしまうのかーー。本書では、いつものひと言を、ほんの少し言い換えるだけで、相手を誘導し、動かすことができるコツをレッスンします。

Extraordinary organizations have extraordinary cultures. Fully engaged team members find personal meaning in their jobs—and in the company. Driven by a sense of purpose, they feel responsible, and accountable, for results. Personal development becomes the primary driver of organizational growth, leading to significant improvements in retention, quality, and profitability. In the wake of the Great Resignation, it’s more apparent than ever that an engaging culture is the ultimate competitive advantage.

Whatever you do at work, if you interact with people - either as colleagues or clients - you will need the skills to have sensitive conversations. We cannot all be trained psychotherapists, but we can learn how to effectively listen, empathise and advise others in need. In The Art of Counselling, leading psychologist and psychotherapist Rollo May gives you to tools to interact compassionately and productively.

Negotiation-whether brokering a deal, mediating a dispute, or writing up a contract-is both a necessary and challenging aspect of business life. This guide helps managers to sharpen their skills and become more effective deal makers in any situation.

Prepárate para esas 10 preguntas complicadas a la hora de la entrevista no hay respuestas correctas o incorrectas, todo depende del trabajo que buscas y el perfil que requieren los reclutadores. Escucha este episodio final para ir mejor preparado a esa reunión.

You face tough communication challenges every day at work, both in person and online - a toxic boss, backstabbing coworkers, office politics, and much more. Here are immediate, effective, eye-opening actions you can take to resolve those infuriating problems. You will find stories and examples drawn from corporate communications consultant Leil Lowndes’s more than 20 years of training business professionals, from entry-level new hires to CEOs.

Communication is a dynamic, complex process, influenced by all the complexities and differences in human motivation and behavior. Communication: How to Connect with Anyone will help you connect with others and build friendships and develop better relationships with colleagues and clients, friends and family. This engaging, practical guide shares everything you need to know to develop empathy and rapport with others, and feel confident about communicating with a diverse range of people.

Communication should be clear and concise, and we should get to the point quickly. The problem is we don’t always know how to do this. What does it mean to be concise? How can a complex topic be summarized in just a few lines? This award-winning book is a step-by-step guide for clear, concise communication in everyday work conversations. Being concise is not about trying to condense all the information into 60 seconds. It is about having clear intent, talking about one topic at a time, and focusing on solutions instead of dwelling on problems.

Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. Just Listen provides simple but powerful techniques listeners can use to really get through to people.