検索キーワード： 紛争解決・調停

Tanto la manipulación como la persuasión son habilidades de tipo social o relacional, se trata de dos posibles estrategias para perseguir el mismo objetivo y ¿cuál es ese objetivo que buscan tanto la manipulación como la persuasión? Es simple, generar una acción en la otra persona, entonces ¿cuáles son las diferencias entre manipular y persuadir? si ambas buscan lo mismo.

There are things you want, someone you want to be, changes you want to make . . .But cue the chorus:I don’t have the time, money, or energy for that. I don’t have experience doing “x.” I am too short, fat, tall, old, awkward, exhausted. I work a demanding job. I have children and aging parents and can’t find any time for myself.

In order to transform our world, we must unite behind a new kind of civility. In a world that is more divided than ever, it will take a radical act to transform our discourse, our lives, and our world. International civility consultant and keynote speaker Shola Richards believes that unifying our world around the power of civility is that radical act, and it’s not for the faint of heart. Do we want a safer world to live in? Do we want less toxicity in our politics? Do we want a world free of hate and discrimination? Do we want to work in organizations that allow us to do our best work?

This is a book of practical advice for restoring the vibe when trust has been tested, damaged or even broken. It provides an introduction to the Mindful Improv Thinking framework for initiating, engaging and recovering from the difficult conversations that ultimately strengthen trust. Damaged trust is an inevitable reality of collaboration. Good people get it wrong sometimes. We say the wrong thing, drop the ball, and have areas of needed growth that impact our colleagues in ways unintended. What happens next is what determines culture.

Family Business Management provides an accessible overview of the core aspects of family business, with an international, practice-based perspective. Structured in four parts, the book covers key topics such as family firm goals, conflict management, human resources, strategy, financial management, family and business governance, and succession planning. A wide variety of cases and examples are used throughout the book to highlight cultural and institutional differences between family businesses in contrasting contexts.

Discover the ultimate guide to mastering life's challenges with "The Art of Problem Solving: Master Proven Strategies for Effective Decision Making, Critical Thinking, and Creative Solutions." Whether you're tackling complex problems in the boardroom, classroom, or at home, this book is your secret weapon. Perfect for both adults and kids, it transforms daunting problems into opportunities for growth and success.

Crises are inevitable, but your response to them can shape your legacy. In a world where crises seem to be the new normal, leadership that adapts is more vital than ever. In his new book How Not to Waste a Crisis bestselling Tod Bolsinger offers a refreshing perspective on turning chaos into opportunity. Unlike a typical leadership book, How Not to Waste a Crisis is an invitation to rethink and redefine your approach to leadership in times of upheaval. What sets How Not to Waste a Crisis apart is its vibrant storytelling, engaging illustrations, and practical exercises.

Research tells us that one in twenty people have no empathy. Empathy is the human ingredient that enables trust, forges bonds and allows teams to work and workplaces to thrive. The psychopath is not interested in cooperative effort but in individual power and glory - and they will stomp on anyone who gets in their way. Using research and stories drawn from history, politics, sports and business, Gillespie explains how workplace psychopaths - from bosses to clients, colleagues and customers - see the world, and highlights their devastating impact on workplaces.

Two expert collaborative problem solvers deliver an incisive, hands-on guide to de-escalating conflict and constructively engaging with those you disagree with to find better solutions to problems. In this book full of real-life stories and examples, you'll find a collection of tried and tested strategies you can employ immediately as you negotiate and navigate your most seemingly intractable conflicts. You'll learn how finding what the authors call “higher ground” can advance your interests even when facing people and groups you think you have little in common with.

Виктор Шейнов — конфликтолог, психолог и социолог, бизнес-тренер. Разработал теорию перманентного системного управления конфликтами в социальных группах и организациях и реализующую ее социальную технологию. Автор более 250 научных работ, более 30 книг. Доктор социологических наук, профессор, академик Международной академии информационных технологий. Каждый из нас периодически в жизни сталкивается с конфликтами на работе или в семейной жизни, и иногда с собой. В книге Управление конфликтами рассматриваются психологические механизмы возникновения и развития конфликтов.

In three must-listen books, you’ll master effective communication one step at a time. The Communication Guru Collection teaches you how to talk effectively, master small talk, and listen empathically. Every book in the collection delivers highly practical techniques that you can quickly apply to your everyday conversations. Using the skills in each book, your communication ability will skyrocket, leading to more meaningful connections, more effective conflict resolution, and a greater influence on everyone graced by your company.

Do you feel like you’re always busy but never progressing? Unchain yourself from the grip of delay and dive into "Time Management for Procrastinators," the essential guide for those constantly postponing tasks and grappling with the elusive tick-tock of the clock. This transformative book exposes the root causes of procrastination and arms you with practical strategies. Reclaim your work-life balance.

Relationships are key to everything we do, and the bonds and connections we make with others is what gives us the greatest sense of meaning, happiness, and fulfillment. Nothing interferes more with your ability to enjoy rewarding relationships than an inability to understand your own emotions and manage their impact on you and those around you. Emotional intelligence, the currency of the 21st century, is the essential skill set that separates those who fail in their personal and professional relationships from those who succeed.

Stress mit dem Kollegen? Beziehungs-Drama mit dem Partner? In "No More Drama in deinen Beziehungen" enthüllt der Beziehungsexperte Steffen Raebricht ein ungesundes Konfliktmuster zwischen Menschen. Du erfährst: 1. Wie es entsteht. 2. Warum es in unserer Gesellschaft allgegenwärtig ist. 3. Was du tun kannst, um auszusteigen. Übungen, lebensnahe Beispiele und über 30 Grafiken bringen seine verwendete Theorie, das Drama-Dreieck, in die Praxis. Du bekommst konkrete Tipps zum Ausstieg aus der Spirale von Retter, Verfolger und Opfer.

En las relaciones interpersonales y laborales el conflicto es algo normal y común. Surge incluso con aquellos con los que mejor nos llevamos, con los que compartimos intereses o con las personas que más queremos. Esto es completamente natural, ya que el ser humano es un animal social que necesita, para su supervivencia y autorrealización, pertenecer a un colectivo formado por otros seres humanos.

Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts.

Schwelen in Ihrer Familie seit Jahren bestimmte Konflikte, die regelmäßig Weihnachtsfest, Geburtstagsfeier & Co. verderben? Erleben Sie in Ihrem Team eine destruktive Grundstimmung und trotz aller Bemühungen sind die wirklichen Probleme anscheinend nicht zu lösen? Möchten Sie endlich einen Weg finden, mit dem Schwierigkeiten systematisch und langfristig aus der Welt geschafft werden können - für sich selbst oder als Berater für andere? Dann ist systemische Beratung genau der Ansatz, nach dem Sie gesucht haben, und in diesem Buch erfahren Sie, wie das Ganze funktioniert.

Wie kann man erfolgreich und harmonisch Konflikte lösen? Wie erzielt man Erfolg in Konfliktgesprächen? Wie kann man immer neue Lösungen in Konflikten finden? Was braucht es wirklich um Konflikte gewaltfrei zu lösen? Welche Elemente muss eine tiefenwirksame Konflikt-Hypnose enthalten? Diese Fragen haben Dr. Alfred Pöltel die letzten Jahre intensiv begleitet. Durch viele Forschungen hat er den Schlüssel gefunden. Und gibt diesen nun in seinem neuartigen Selbsthypnose Programm weiter.

Nuts and Bolts helps you figure out the stuff that makes people tick. It provides the key to cracking the communication code. It’s rooted in straight talk, without losing a sense of humor. All of us are forced to deal with people who confound and annoy us; this book neutralizes that frustration. Hundreds of thousands have experienced these concepts. Now, it’s your turn. Anywhere there are people, there is behavior; anywhere there is behavior…this book can help.

Most of us know deep down that if we just got over our fear of rejection, our fear of being continually judged and ridiculed by others, we would basically become unstoppable. Engaging and thought-provoking throughout, Don’t Care What Other People Think skillfully brings together valuable insights and practical frameworks that everyone can understand and apply.