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Dr. Thom Mayer knows first-hand that true leadership stems from our actions, not our positions, especially in times of crisis. Drawing on his experiences heading the 9/11 Pentagon rescue efforts, dealing with on-field emergencies in the NFL (he was at Damar Hamlin's bedside after his injury), training mobile response medical teams in Ukraine, and more, Mayer covers such topics as why trust is vital for innovation; the critical role of failure in devising new ways of leading; and more.

What began as a simple promise became an entrepreneurial journey to change an industry. In A Culture of Promise: The True Story of a Small Company’s Quest to Transform the Senior Living Industry, author Fee Stubblefield encapsulates the best insights on how to build an organization from the ground up and the challenges and opportunities the senior living industry as a whole faces. Even if you aren’t in senior living you will want to listen to this book because every family and every sector of the economy and government is touched and impacted by our country’s rapidly aging population.

Stell dir vor, es ist Arbeit – und keiner muss hin. Denn deinen Job übernimmt die Künstliche Intelligenz. Schon heute koordiniert KI die Bevorratung im Lager, baut für uns Präsentationen oder diagnostiziert Tumore. Und das ist erst der Anfang. Längst ist klar: Künstliche Intelligenz hat das Potential für sehr große Veränderungen. KI plant nicht nur unsere Reisen und schlägt uns die nächste Serie vor, sondern schmeißt auch unsere Arbeitswelt um. Ein bedeutender und durchaus besorgniserregender Umbruch, aber einer, der genau zum richtigen Zeitpunkt kommt.

As the oil industry navigates an era of relentless automation and technological advancement, 'Crude Communication' emerges as a steadfast ally. Refining one's soft skills—the crucial interpersonal abilities such as effective communication, understanding, and cooperation, that breeds a supportive and productive work environment—has evolved into an indispensable cornerstone for oilfield workers.

Learn real frontline leadership in The CareFull Supervisor. Acclaimed business educator Kevin Burns shatters the traditional view of supervisory roles, exposing a profound understanding: your team doesn't work for you - you work for them. The CareFull Supervisor dismantles the complexities of leadership, equipping supervisors in trades-based and industrial companies with practical techniques and resources to lead with confidence.

Entro quanto tempo bisogna rispondere alle email? È opportuno collegarsi ai propri collaboratori sui social network? Chi paga il conto a un pranzo di lavoro? La nostra vita lavorativa è costellata di dilemmi grandi e piccoli, molti dei quali non trovano risposta nelle nozioni apprese nel corso degli studi o del proprio iter formativo. Anche in ambito business, per avere successo serve un codice di comportamento condiviso, che diventa essenziale per far emergere al meglio la nostra professionalità.

There’s been an incident in your organization. People are impacted. You need to do something. How do you avoid blame, and how do you start learning and improving? This book tells you how to respond restoratively; to stay away from flow-chart just cultures that try to match shades of culpability with suitable sanctions. Instead, it invites you to ask what the impacts are of the incident. And what needs to be done to fix those impacts. And whose obligation is it to go do that. If you pursue these questions, you have already begun building a restorative just culture.

What patterns do you choose to let your brilliance shine? So many leadership books claim to have the recipe to success, if you just follow the prescribed system. What these approaches fail to recognize, however, is that great responsibility doesn’t conform to a cookie-cutter model. Rather, the best leaders in today’s complex world take a customized approach by exploring and then leaning into their own values. They recognize their brilliance while also constantly learn and grow and are open to feedback and willing to change.

Erleben Sie die transformative Kraft von Kaizen und Minimalismus! Dieses Buch zeigt, wie kleine, stetige Veränderungen und bewusste Einfachheit Ihr Leben revolutionieren können. Erfahren Sie, wie Kaizen-Prinzipien Ihnen helfen, Effizienz und Qualität in allen Lebensbereichen zu steigern, während Minimalismus Ihnen den Fokus auf das Wesentliche ermöglicht. Mit praktischen Tipps, inspirierenden Fallstudien und persönlichen Geschichten führt dieses Buch Sie auf den Weg zu nachhaltigem Erfolg und Zufriedenheit. Starten Sie jetzt Ihre Reise zu einem besseren Leben!

Currently, despite their skills and work ethics, members of ADHD, autism, Tourette Syndrome, learning differences, and related communities face drastic barriers to hiring and advancement. In the US, 30-40% of neurodivergent people and 85% of autistic college graduates struggle with unemployment. Lack of flexibility, transparency, and psychological safety excludes neurodivergent, disabled, and multiply marginalized talent—and leaves most employees stressed and disengaged.

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Decades before the business world discovered the power of authentic staff engagement, Green Mountain Coffee Roasters cofounder Bob Stiller was busy creating a company with a mission to build an engaged workforce focused on innovation. Green Mountain Coffee Roasters went public, moved to selling wholesale exclusively, invested in Keurig, and became one of the few coffee companies to ever reach $1 billion in sales. In Better and Better, Stiller explains how he did it.

Welcome to " The Workplace: Policies & Procedures to Help You Create a Safe Healthy and Vibrant Workplace." the informative book from the team at "The Small Business Bookstore." In the ever-evolving landscape of the professional world, employers are increasingly recognizing the profound impact of workplace policies on the well-being and performance of their most valuable asset – their employees.

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

Un portrait de la vie de bureau... quand il n'y en a plus ! La visio aurait pu n'être qu'une mode liée aux confinements, mais elle s'est imposée. Les réunions sont devenues hybrides, les bureaux "flex" et il est désormais possible de mettre une quiche au four tout en échangeant avec son n+1. Aurait-on enfin trouvé le moyen de libérer le salarié ? Pas si sûr... Les réunions derrière nos écrans s'enchaînent sans pause pour se dégourdir les jambes ou débriefer, nos conjoints nous infligent leurs points d'équipe au milieu du salon.

Are you ready to take back control? Would you like to learn how to communicate without feeling your heart pounding a million miles a minute in your chest? Even if you struggle now, you do not have to live that way forever. You are not doomed to a life of communication failure. The vast amount of information included will be worth it.

Ich bin 30 Jahre alt und Teil der Generation Anspruch, die Arbeit radikal hinterfragt. Wir können uns das leisten: Wenn die Babyboomer in den nächsten Jahren in Rente gehen, fehlen Deutschland mehr als sieben Millionen Arbeitskräfte. Nach drei Jahren Pandemie, mitten in der Klimakrise, blicken wir anders in die Zukunft.

"The Change Imperative: Organizational Development for the 21st Century" is an essential guide for leaders, managers, consultants, and scholars navigating the complex terrain of organizational change. In an era marked by rapid technological advances, shifting global labor markets, and increasing calls for corporate social responsibility, this book offers a comprehensive examination of the theories, strategies, and practices essential for driving effective and sustainable change.

Werde der inspirierende Chef, den sich jeder wünscht! Meistere die Herausforderungen der Zukunft, um nachhaltigen Erfolg bei der Führung und Bindung deiner Mitarbeitern zu erzielen. In diesem Buch werden die besten Führungswerkzeuge und -methoden präsentiert, bewährte Ansätze, die auf echten Erfolgen basieren. Du wirst die wirkungsvollsten Methoden kennenlernen, die anhand nachvollziehbarer Praxisbeispiele beschrieben sind, sodass dir ihre Umsetzung mühelos gelingt.

The Power of Whole Human Leadership provides a robust, strategic framework for bringing your whole self to work and transforming yourself into the leader your team will gladly follow. This book goes far beyond the standard business management lessons you’ve probably read dozens of times. The Power of Whole Human Leadership will truly take your leadership skills to the next level by giving you comprehensive guidance about the behavioral traits and practices that define the effective leaders of today.