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Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.

Accused by the Queen of Dominion of bringing Darkness to the world, Amira and her men must go on a quest to destroy three unholy objects in order to stop the darkness before it fully engulfs the world. Along the way danger abounds, as these unholy objects are more dangerous than they seem, possessing dark magics powerful enough to kill anyone who dare come looking for them. Like Amira didn't have enough on her hands, Ragnaron has joined their quest, sparking fierce conflict and competition with the Blood Moon Alphas as every wolf wants Amira for himself.

My mom is clawing her way out of a massive amount of medical debt. So, in addition to being an active-duty Marine, I'm also working security for my friend's matchmaking company to help her out as much as I can. Then one night, a gorgeous and mysterious woman needs my help evading a group of well-dressed men who are after her. I don't question it, I just get her out of there. Then I find out she's the princess of a small country, and she wants to leave her royal duties behind. She doesn't want to go back. I don't want to give her up. Now what?

After Cassie MacGuire’s husband dies in a plane crash along with her father, both her and her mother, Lily Bennett, are left as widows. Looking to make a new start, they move together to the quiet seaside town of Hideaway Bay. But their new home, Whispering Manor, has a reputation stretching back centuries. Legends of ghosts, paranormal disturbances, and pirate treasure are all associated with the former sea captain’s mansion, starting with the death of its first mistress, Henrietta Blanchard.

Ofelia Archer is a witch about town. That town happens to be New Orleans. Magic has always been part of her life, but now it’s the creed she lives by, as she runs her supernatural bar Krewe in the heart of the city. Zacharias Sully left a life of luxury to protect and serve. His panther-shifter background means he’s ready for a fight. He just never thought he would be doing it alongside a witch. Ofelia and Sully weren’t looking for love, but they found each other. Now they just have to survive the darkness that is constantly threatening New Orleans.

If you are someone who has a sweet tooth and cannot go a single day without a sugar-laden cool drink or munching down on sweets, chocolates, cakes, and cookies, then you have to listen to this book. Through the writer's own experience of sugar addiction, he offers some excellent information and advice on the dangers of being overly dependent on the highs of sugar and the physiological and emotional roller-coaster ride that you can avoid.

Seth would follow Domenico to the depths of hell. He promised to always be at Domenico’s side. But hell becomes all too real when they infiltrate the world of Toro—a notoriously security-obsessed arms dealer, who has eyes and ears everywhere. Seth becomes unable to steal even a moment of intimacy with Domenico, and the tension grinds them down each day. Beyond the deceptive paradise of Toro’s villa, violence is an everyday occurrence, and the swimming pool could just as well be filled with blood.

Poet Parker thought her past was lost to her...but it’s about to invade her present. Her uncle Sidney is in New Orleans, which just happens to be where Mystic Caravan is setting up shop for the week, but Poet isn’t expecting a happy reunion. Things are tense—to say the least—and that’s before zombies are reported in the French Quarter. New Orleans is one of Poet’s favorite places in the world, and she’s thrilled to be in the city, but when it becomes apparent that a war is brewing between powerful loas, the Big Easy becomes big trouble.

Demon-beasts claim I have a power that threatens their plans of mass destruction. Joke's on them, since I have no idea how to use it. That doesn't stop them from coming after me, though. Hot, broody, wolf shifter Kol and his friend Grim are the only things standing between me and the creatures trying to kill me. They say they're my best bet to survive. But there's another who wants me too: Helix hunts me relentlessly and says he won't stop until I belong to him instead. The elders say I can only pick one as my guardian. The thing is, I've never been good at following orders.

Mia Thorne is finally blossoming, thanks to a career on the upswing, a serious relationship, and growing friendships in the bucolic riverside town of Newberry. She’s thrilled when Patrick connects her with a client, the owner of a local gym called Burn Notice. She’s less than thrilled, however, when a dead body is discovered on the premises. Chief Tuck and Detective Fairfax have a potential PR nightmare on their hands when it turns out the victim is a promising young woman from a nearby boarding school.

Some ideas are so powerful that simply becoming aware of them changes our lives forever. Holy Moments is such an idea. It is profoundly simple, astonishingly practical, and once you discover it, your life will finally makes sense. It's time to let Holy Moments show you what is possible. It is time to explore your soul-potential.

Where’s a hero when you need him? In Autumn Rigden’s case, enjoying semi-celebrity status on the other side of the world. Although Nick Flynn is no superman—talented horse rider and Super Sportstar of the Year he might be, but he has a habit of leaving Autumn in the lurch when she needs him most. Anyway, Autumn is too busy with her new career to care about Nick. Okay, so she’s had to give up her OIympic dressage dream, her childhood home and beloved Shetland pony—and all to the benefit of Gordon, Nick’s money-grabbing father.

I never knew magic existed, and now I'm expected to attend a witch academy and save the world from some doomsday prophecy. As a former cage fighter, I'm used to getting knocked around, and it's a good thing, because the Raven Academy is kicking my butt. Luckily, there are three hot guys eager to help me lick my wounds. If my guys and I can't pummel my magic into shape, we're all going to be in a world of hurt. Because there's someone out there who wants to destroy all witchkind, and this Big Bad isn't planning on letting a newbie witch like me get in his way.

Outdoor writer Mike Arnold takes us on an impressionistic journey through Coutada 11, a once again magnificent natural area in Mozambique's Zambeze Delta. Mike leads us from its poached-out days as a source of bush meat for starving villagers and civil war military troops to the arrival in the early '90s of hunting outfitter Mark Haldane and his partners, on their often perilous, sometimes hilarious, travails to take the defiled and uninhabitable place and make it whole again.

Ofelia Archer is working toward a goal, both personally and professionally, and she’s making great strides on both. Her attention is diverted, however, when a steamboat washes ashore next to the riverwalk…and it’s a boat that is more than a hundred years overdue. The Adelaide was supposedly lost on the river back in the day, all souls onboard believed lost, and yet it’s in New Orleans…and it might not be empty. Ofelia and her boyfriend Zach Sully are part of the first team to visit the boat, and almost immediately Ofelia is struck by the reality they’re not alone.

Margerit Sovitre did not expect to inherit Baron Saveze's fortunes—even less his bodyguard, a ruthlessly efficient swordswoman known only as Barbara. Wealth suddenly makes Margerit a highly eligible heiress and buys her the enmity of the new Baron. He had expected to inherit all, and now eyes her fortune with open envy. Barbara proudly served as the old Baron's duelist, but she had expected his death to make her a free woman. Bitterness turns to determination when she finds herself the only force that stands between Margerit and the new Baron's greed.

My boss hired me while I was drunk out of my mind at a party. Wobbling around, whining about being unemployed. But it was no charity. I'm qualified—over-qualified—for this job. Seriously, I'm really, really good. So good that that I got drunk (again) and fell into Simon's bed. Mr. Simon Cox. Uptight. Freakishly organized. Too proud. And way too rich. All the things I'm not. All the things I never want to be. Imagine his reaction when he enters my Brooklyn apartment that looks more like a pigsty than a home. Anyhow, he came over to ask for a favor. And he came prepared....

Jesus spoke to the people in beautiful parables and beatitudes to encourage and comfort but every teaching challenged every listener. What’s the hardest part about following Jesus? What teaching do you find particularly hard to live? Explore 40 of Jesus' most difficult teachings with Matthew Kelly. In a world that is confused about just about everything, the clarity of the Gospel is needed more than ever before. We are all being called to live the Gospel more fully than ever before.

When my best friend died of cancer just before her eighteenth birthday, she left her coveted bucket list to me. So, it falls on me to finish it for her, to honor her memory. In the next year, it's my mission to: dye my hair, have sex, camp out in a tent, go bungee jumping, and get revenge on Lincoln Kolb. Most are doable, some terrify me, and then there is the last item on the list.

The Generosity Habit is built on a simple and profound principle: Give something away every day. It doesn't need to be money or material things. It could be complimenting a stranger, teaching someone how to do something, spreading a positive message, helping someone who is in a hurry, or simply smiling at someone generously. In fact, the philosophy behind the generosity habit rests on this singular truth: You don't need money or material possessions to live a life of staggering generosity.