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In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

In today’s business environment, leaders at all levels are facing enormous challenges when it comes to achieving and sustaining breakthrough operating results. Globalization, economic change, more stringent regulation, and tougher governance make realizing shareholder value increasingly difficult. Intelligent Leadership is written for leaders who want to become more effective, strategic, operationally focused, and balanced. It is for leaders who are striving to take control of their destiny and become the best they can be.

The world is always changing, and you have two options: rail against it - and blame government, big business, and foreign countries for something you can't control - or recognize the evolving world and get to work making the most of the opportunities change brings. While you can't stop change, you can profit from it, and MoneyShift: How to Prosper from What You Can't Control is your one-stop guide to finding out how. Investing successfully means figuring out where new opportunities are emerging.

Drawing on theories from the The Leadership Challenge, Robert Thompson effortlessly incorporates Jim Kouzes and Barry Posner’s time-tested concepts into a winning fable of leadership and growth. This dramatic tale of transition centers on a three-day meeting of two former rival pharmaceutical companies taking the first step towards creating a joint sales strategy. Told through the perspective of participants from both camps, they come to rely on The Five Practices that form the heart of The Leadership Challenge.

It’s a new era of business and consumerism - and you play a role in defining it.

Today’s biggest trends - the mobile web, social media, real time - have produced a new consumer landscape. The End of Business As Usual explores this complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it. This is the end of business as usual and the beginning of a new era of relevance.

Created as a primer for the beginning actor, To Be or Wanna Be takes you on a journey that reveals the path to becoming a successful actor, as well as how to avoid the pitfalls of the starving artist. Beginning with the simple, yet important distinctions of how to take control of your career, and through personal anecdotes of how he discovered them, Sean Pratt guides you toward the more complex and powerful concepts that will make all the difference in your future success as an actor.

They were teenage sweethearts from opposite sides of the tracks - with a passion that would change their lives for ever. But life would force them apart. Years later, the lines they had drawn between past and present are about to slip.... Called back to their hometown for the funeral of the mentor who once gave them shelter when they needed it most, they are faced with each other once again and forced to confront the paths they chose. Can true love ever rewrite the past?

Understanding estrogen - its function and interplay with all your other hormones and body systems - is key to a healthy, vibrant life. But far too many women remain unaware of the benefits of estrogen, and how it can be supplemented in natural, bioidentical form. This audiobook, written by an expert in the field of OB-GYN and integrative medicine, offers an authoritative yet accessible approach to hormonal health. In The Good News About Estrogen, Dr. Uzzi Reiss draws upon the most up-to-date scientific research, as well as women’s stories from his decades of practice.

The problem isn’t that liberal authors present their opinions or interpretations of history from an obvious left-wing bias. Students learn, for example, that the Founding Fathers were elitists who drafted the Constitution in order to protect their own economic interests; that Lincoln issued the Emancipation Proclamation only because he needed black soldiers; that racist groups such as the KKK represented our society in the early twentieth century.

Grace Hall is a society beauty - but her fortune has made her the target of a madman killing off Manhattan's most influential women. Her new live-in bodyguard is uncompromising, hard-hearted John Smith. Moving into Grace's penthouse is the last thing he wants, but saying no isn't an option. As he lays down the rules for his new client, angry sparks ignite between them - as does an incendiary desire. As the warm nights grow hot and the killer closes in, Grace and Smith face a crucial choice: follow the rules or follow their hearts.

The Songs of Jesus by Timothy Keller offers inspiration every day for an entire year based on the book of Psalms. Few authors have the loyal audience that Timothy Keller has. Penguin has sold more than two million copies of his books. His many fans have been waiting for him to write a daily devotional in the tradition of Sarah Young's Jesus Calling. Each day, listeners will encounter a fresh, inspiring lesson from one of the most beloved books in the Bible.

Most Christians - including pastors - struggle to talk about their faith in a way that applies the power of the Christian Gospel to change people's lives. Timothy Keller is known for his insightful, down-to-earth sermons and talks that help people understand themselves, encounter Jesus, and apply the Bible to their lives. In this accessible guide for pastors and laypeople alike, Keller helps listeners learn to present the Christian message of grace in a more engaging, passionate, and compassionate way.

Significant events such as birth, marriage, and death are milestones in our lives in which we experience our greatest happiness and our deepest grief. And so it is profoundly important to understand how to approach and experience these occasions with grace, endurance, and joy. In On Marriage, Timothy and Kathy Keller bring 45 years of personal experience with marriage, as well as a deep understanding of God's resources in the Bible for those who want to find them. The Kellers teach us to understand how to begin and nourish your marriage well.

Significant events such as birth, marriage, and death are milestones in our lives in which we experience our greatest happiness and our deepest grief. And so it is profoundly important to understand how to approach and experience these occasions with grace, endurance, and joy. In a culture that does its best to deny death, Timothy Keller - theologian and best-selling author - teaches us about facing death with the resources of faith from the Bible. With wisdom and compassion, Keller finds in the Bible an alternative to both despair or denial.

Significant events such as birth, marriage, and death are milestones in our lives in which we experience our greatest happiness and our deepest grief. And so it is profoundly important to understand how to approach and experience these occasions with grace, endurance, and joy. In On Birth, Timothy Keller - theologian and best-selling author - helps us understand both physical and spiritual birth, as well as how baptism connects the two. Keller draws on 45 years as a pastor and a parent to consider what it means to receive a new birth as well as to be reborn.

Marriage is the most profound human relationship there is. Coming to know and love your spouse is one of the most rewarding and wondrous things we can experience in life. But it is also one of the most difficult and painful. In this 365-day devotional, Timothy Keller and his wife of 43 years, Kathy Keller, share powerful instructions on how to have a successful marriage. The Kellers draw from and expand upon lessons they first introduced in their book, The Meaning of Marriage, offering stories, daily scriptures, and prayer prompts.

The story of Jonah is one of the most well-known parables in the Bible. It is also the most misunderstood. Many people, even those who are nonreligious, are familiar with Jonah: A rebellious prophet who defies God and is swallowed by a whale. But there's much more to Jonah's story than most of us realize. In The Prodigal Prophet, pastor and New York Times best-selling author Timothy Keller reveals the hidden depths within the book of Jonah. Keller makes the case that Jonah was one of the worst prophets in the entire Bible.

For anyone struggling with fear, worry, or anxiety, or who wonders how families and communities can live as peace makers in troubled times, Unafraid offers an informed and inspiring message full of practical solutions. Trusted pastor and best-selling author Adam Hamilton draws on the latest research, therapeutic insights, biblical principles and personal experience to untangle the knots of fear and truly embrace Jesus's recurring counsel to his followers, "Do not be afraid". As a leading voice in the progressive tradition, Hamilton communicates with grace and understanding.

The New York Times best-selling author of 13 Hours and Lost in Shangri-La delivers his most compelling and vital work yet - a spellbinding, heartbreaking, and ultimately uplifting narrative, years in the making, that weaves together myriad stories to create the definitive portrait of 9/11.

In the best-selling tradition of Everything I Need to Know I Learned in Kindergarten, a wise and inspiring collection of life lessons drawn from one of the most beloved movies of all time: The Wizard of Oz.