Every manager makes tough calls - it comes with the job. And the hardest decisions are the "gray areas" - situations where you and your team have worked hard to find an answer, you've done the best analysis you can, and you still don't know what to do....

We all wish we had more time to pause and reflect about small decisions and big goals - and everything in between. But since we live and work in a vortex of tasks, meetings, decisions, and serious responsibilities, we rarely get the chance to step back....

This is a book about work choices and life choices, and the critical points, or defining moments, at which the two become one....

The question of how to lead successfully and responsibly is crucially important in our uncertain, high-pressure, turbulent world....