Concerning quality measures in healthcare organizations, a common complaint is, “I've got so many people looking over my shoulder, pulling our data in, ranking me, rating me, everything else, and there is no way I can keep track of literally the hundreds of metrics for which we’re accountable.”

On this episode of our award-winning podcast, Dr. Tomas Villanueva welcomes back a leading quality expert to discuss how organizations can approach quality metrics today – what metrics to choose and how to apply them.

Moderator: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal, Performance Improvement Consulting Vizient

Guest: Rick May, MD Senior Principal, Consulting Solutions Vizient

Show Notes:

[01:49] Why measuring quality is crucial

[02:17] If you do quality well, financial success follows

[02:57] Quality attracts staff

[03:46] Has quality improved overall in healthcare?

[04:42] Choosing the right metrics – 500 metrics exist overall

[05:58] Mishmash in timing of measures – complex and “all over the map”

[08:03] Realistic rate of improvement (hint: it’s not 10%!)

[08:53] Impact of under-capturing documentation

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Dr. May’s email: rick.may@vizientinc.com

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