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Unlock the secrets to fostering genuine connections and trust within your team as we unpack the transformative power of empathy and compassion in leadership. Inspired by the insightful work of Michelle Bonteere, in the Harvard Business Review, we delve into the surprising gap between leaders' perceptions and employees' actual experiences with empathy. While a significant 78% of leaders recognize its importance, a mere 47% believe their organizations truly embody it. Discover how to bridge this gap by transitioning from empathy to compassion—going beyond just understanding to taking tangible actions that can genuinely support your team, especially illustrated through examples from an IT environment during the challenging COVID era.

In our conversation, we share practical, everyday applications of empathetic leadership, bringing personal anecdotes to the table to highlight the importance of authentic interactions. From simple greetings to meaningful check-ins, learn how these actions can build a more supportive work culture. Drawing inspiration from Adrian Gostick's Forbes article, we discuss seven powerful empathetic phrases for managers that can help break down barriers and foster genuine employee satisfaction. Whether you're an experienced leader or just starting out, this episode offers a treasure trove of insights to help you create a workplace where empathy and action go hand in hand.

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Presented by John Wandolowski and Greg Powell