In this episode of the AI For All Podcast, Nikola Mrkšić, CEO and Co-Founder of PolyAI, joins Ryan Chacon to discuss AI-powered solutions and voice assistants in enhancing organizational efficiency and improving the customer service experience. The conversation explores the growing adoption of AI across various industries, the pivotal role of generative AI in deploying scalable solutions, benefits of AI, risks associated with implementing generative AI, and the importance of skepticism and testing when navigating customer service technology. Nikola Mrkšić is the CEO of PolyAI. He graduated from the University of Cambridge with a Ph.D. in Machine Learning and Natural Language Processing. Prior to PolyAI, Nikola was an ML Researcher at Apple. Nikola was named in the Forbes 30 Under 30 in 2021 for his work with PolyAI. PolyAI is a leading provider of AI-powered voice assistants. Their customer-led voice assistants are used across industries within global companies where B2C conversations are crucial, like FedEx, Marriott, Carter's, and Caesars Entertainment. PolyAI's award-winning voice assistants have earned renown for their ability to understand natural language and provide quick, accurate, and helpful responses. Discover more about AI at https://ai-forall.com More about PolyAI: https://poly.ai/ Connect with Nikola: https://www.linkedin.com/in/nikola-mrksic/ (00:00) Intro (00:31) Nikola Mrkšić and PolyAI (01:57) The rise of AI-powered voice assistants (03:15) Transforming customer service with AI (08:27) The power of personalization and data insights (15:50) Navigating the risks and future of generative AI (21:26) Looking ahead: the future of AI and humanity (24:01) Learn more and follow up SUBSCRIBE TO THE CHANNEL: https://bit.ly/43dYQV9 Listen to the Podcast: https://bit.ly/45rewGf Join Our Newsletter: https://newsletter.ai-forall.com Follow Us on Social: https://linktr.ee/aiforallofficial

In this episode of the AI For All Podcast, Maureen Metcalf, CEO and Founder of the Innovative Leadership Institute, joins Ryan Chacon and Neil Sahota to discuss how business leaders can guide their organizations through the age of AI. The conversation covers the complexities of digital transformation, how AI can be utilized to enhance leadership skills, and precision leadership to understand and address individual employee needs effectively. Metcalf emphasizes the balance between leveraging AI for operational efficiency and maintaining genuine human connections within leadership roles. Maureen Metcalf is a highly respected executive advisor and the CEO and Founder of the Innovative Leadership Institute. Maureen and her team guide clients through structured processes to amplify their impact and build thriving organizations. Recognized as a Fellow of the esteemed International Leadership Association, Maureen is also an accomplished author with her international award-winning eleven-book series on innovative leadership, including the most recent "Innovative Leadership & Followership in the Age of AI." The Innovative Leadership Institute is a pioneering management consulting firm committed to shaping the future of leadership across industries. It has created a comprehensive leadership development ecosystem by leveraging proprietary methodologies, technology, a certified facilitator network, and an adjacent service provider network to help deliver results. Discover more about AI at https://ai-forall.com

More about Innovative Leadership Institute: https://www.innovativeleadershipinstitute.com

Connect with Maureen: https://www.linkedin.com/in/maureenmetcalf/

Read Innovative Leadership & Followership In the Age of AI: https://www.innovativeleadershipfieldbook.com/book-series/innovative-leadership-followership-in-the-age-of-ai/ (00:00) Intro (00:36) Maureen Metcalf and the Innovative Leadership Institute (01:33) Approaching organizational transformation (02:56) Current state of AI and impact on leadership (04:53) Power of AI in enhancing leadership skills (06:13) Precision leadership (08:08) AI tools for all businesses (08:45) Data mining and workplace insights (12:22) Essential skills for leaders in the age of AI (20:42) Balancing efficiency and authenticity (22:48) Learn more and follow up SUBSCRIBE TO THE CHANNEL: https://bit.ly/43dYQV9 Listen to the Podcast: https://bit.ly/45rewGf Join Our Newsletter: https://newsletter.ai-forall.com Follow Us on Social: https://linktr.ee/aiforallofficial

In this episode of the AI For All Podcast, Ron Randolph-Wall, Founder and CEO of 3XM Technologies, joins Ryan Chacon and Neil Sahota, to discuss how AI changes advertising. Ron brings his wealth of knowledge from marketing, advertising, and the movie industry to discuss the incorporation of AI in loyalty programs and marketing. He highlights the challenge of understanding the customer to create effective loyalty programs, underscoring the importance of technology like AI for analyzing data. Ron emphasizes the crucial role of AI in existing and future marketing strategies, stating it is instrumental for developing customer rapport and growing brands. Ron Randolph-Wall is a pioneer in advertising and marketing. In the 1980s, he achieved remarkable milestones, including creating the world's first co-branded credit card for General Motors, the NFL, and the NBA, and introducing the first universally accepted movie ticket with 1.8 billion tickets sold in 16 countries over 25 years. Ron later sold his company to Fandango (acquired by Comcast) in 2013. Today, he employs sentiment analysis, AI, psychology, and linguistics to enhance the cinema experience and foster emotional connections between brands and customers. 3XM Technologies is a small company with a team of movie, marketing, and AI specialists working out of Los Angeles. The company's mission is to create more effective loyalty programs and buck the current trend of subsidizing existing customers. Discover more about AI at https://ai-forall.com More about 3XM Technologies: https://3xmtechnologies.com/home Connect with Ron: https://www.linkedin.com/in/ronrandolphwall/ (00:00) Intro (00:44) Ron Randolph-Wall and the history of advertising (06:31) Problems with advertising and knowing your audience (11:13) Rethinking advertising and marketing (13:57) The promise of AI in advertising and data analysis (14:50) Incremental profits and understanding the customer (17:18) How can companies start utilizing AI technology? (18:36) AI as a marketing assistant and advisor (20:55) Learn more and follow up SUBSCRIBE TO THE CHANNEL: https://bit.ly/43dYQV9 Listen to the Podcast: https://bit.ly/45rewGf Join Our Newsletter: https://newsletter.ai-forall.com Follow Us on Social: https://linktr.ee/aiforallofficial