In this episode of the AI For All Podcast, Nikola Mrkšić, CEO and Co-Founder of PolyAI, joins Ryan Chacon to discuss AI-powered solutions and voice assistants in enhancing organizational efficiency and improving the customer service experience. The conversation explores the growing adoption of AI across various industries, the pivotal role of generative AI in deploying scalable solutions, benefits of AI, risks associated with implementing generative AI, and the importance of skepticism and testing when navigating customer service technology. Nikola Mrkšić is the CEO of PolyAI. He graduated from the University of Cambridge with a Ph.D. in Machine Learning and Natural Language Processing. Prior to PolyAI, Nikola was an ML Researcher at Apple. Nikola was named in the Forbes 30 Under 30 in 2021 for his work with PolyAI. PolyAI is a leading provider of AI-powered voice assistants. Their customer-led voice assistants are used across industries within global companies where B2C conversations are crucial, like FedEx, Marriott, Carter's, and Caesars Entertainment. PolyAI's award-winning voice assistants have earned renown for their ability to understand natural language and provide quick, accurate, and helpful responses. Discover more about AI at https://ai-forall.com More about PolyAI: https://poly.ai/ Connect with Nikola: https://www.linkedin.com/in/nikola-mrksic/ (00:00) Intro (00:31) Nikola Mrkšić and PolyAI (01:57) The rise of AI-powered voice assistants (03:15) Transforming customer service with AI (08:27) The power of personalization and data insights (15:50) Navigating the risks and future of generative AI (21:26) Looking ahead: the future of AI and humanity (24:01) Learn more and follow up SUBSCRIBE TO THE CHANNEL: https://bit.ly/43dYQV9 Listen to the Podcast: https://bit.ly/45rewGf Join Our Newsletter: https://newsletter.ai-forall.com Follow Us on Social: https://linktr.ee/aiforallofficial