In this conversation, Matthew Vega-Sanz interviews TJ Hooper from Hooper Agency, a second-generation insurance agency. They discuss various topics related to the insurance industry, including the evolution of the agency, the importance of customer service, the use of virtual assistants, and the impact of AI on the industry. TJ shares his insights and experiences, highlighting the need for flexibility and adaptability in the changing market. He also acknowledges the potential benefits and concerns of AI in insurance. Overall, the conversation provides valuable insights into the challenges and opportunities in the insurance industry.

01:16 Getting into Insurance

02:08 Evolution of the Agency

03:30 Customer Service in Insurance

04:41 Adapting to Changing Markets

05:57 The Importance of Service

07:00 Utilizing Technology: Virtual Assistants

08:11 Enhancing Web Presence and Communication

10:18 Flexibility and Customer Experience

11:16 What Excites About Insurance

13:05 Virtual Assistants and BPO Services

15:28 Concerns and Thoughts on AI

In this episode, host Matthew Vega-Sanz interviews Boss Fetty, an insurance agency owner, about his journey in the insurance industry and the role of artificial intelligence (AI) in insurance. Boss shares how he started in insurance and his transition from working at State Farm to becoming an independent agency owner. He discusses the benefits of the independent route and the importance of finding a niche in the insurance market. The conversation then shifts to the rise of AI in insurance and the need for insurance professionals to embrace and integrate AI into their businesses. Boss highlights the potential of AI to increase efficiency and improve customer service.

01:02 Getting Started in Insurance

03:02 Exploring Different Insurance Routes

04:36 Finding a Niche in Insurance

07:15 The Rise of Artificial Intelligence in Insurance

08:27 The Importance of Embracing AI

09:22 Implementing AI in the Insurance Business

10:40 Evaluating Emerging Technologies

12:03 The Human Touch in the Age of AI

13:34 The Value of AI Designed for Insurance

Maria Vila, past executive of the largest Hispanic Insurance Agency Association in the country, shares her journey in the insurance industry and the fulfillment it brings. She emphasizes the importance of insurance in people's lives and the opportunity for agents to be part of significant moments. Maria also discusses the importance of providing excellent customer service and the value of associations like LAIAA in helping agents level up. She highlights the need for agents to embrace new technologies and find ways to implement them effectively.

01:08 Getting into Insurance

03:05 The Fulfillment of Working in Insurance

04:20 Providing Excellent Customer Service

06:05 Overcoming Challenges as a Woman in the Insurance Industry

07:16 The Importance of Insurance Associations

09:22 The Latin American Association of Insurance Agencies

10:57 Evaluating and Implementing New Technologies

13:54 Use Cases for Technology in Insurance

15:01 The Power of the Human Connection

18:43 Excitement in the Insurance Community