• All Things Considered CX with Bob Azman

  • 著者： CX of M Radio
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All Things Considered CX with Bob Azman

著者： CX of M Radio
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  • All Things Considered CX, is a lively discussion about the challenges and opportunities facing organizations as they strive to improve their overall customer and employee experiences. Whether you are a well-seasoned executive or a new convert to the world of CX, our show addresses how to break through all the noise and focus on what matters in achieving better customer satisfaction, loyalty, and retention. In listening to our show you can expect discussions on timely topics, with guests across a wide spectrum of experience and industry knowledge coupled with provocative questions and actions you can utilize in your organization. Join us for All things considered, CX, and expect the unexpected.
    © 2024 CX of M Radio
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あらすじ・解説

All Things Considered CX, is a lively discussion about the challenges and opportunities facing organizations as they strive to improve their overall customer and employee experiences. Whether you are a well-seasoned executive or a new convert to the world of CX, our show addresses how to break through all the noise and focus on what matters in achieving better customer satisfaction, loyalty, and retention. In listening to our show you can expect discussions on timely topics, with guests across a wide spectrum of experience and industry knowledge coupled with provocative questions and actions you can utilize in your organization. Join us for All things considered, CX, and expect the unexpected.
© 2024 CX of M Radio
マーケティング 経済学
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  • The Eighth Notch. Conscious Consumerism. Eco-conscious Consumers. Integrated Sustainability (Ft. Mike Robinson - The Eighth Notch)

    The Eighth Notch. Conscious Consumerism. Eco-conscious Consumers. Integrated Sustainability (Ft. Mike Robinson - The Eighth Notch)
    2024/12/16

    What a great episode to end 2024!

    Conscious Consumerism. Eco-conscious consumers. The Eighth Notch. Integrating sustainability into the core touchpoints of the customer journey.
    With over 25 years of leadership experience in the retail industry, Mike Robinson is a valuable addition to the founding team of The Eighth Notch, t8notch.com, a technology platform focused on sustainable last-mile deliveries. His expertise in digital retail growth, product management and technology delivery, gained through roles at Macys.com, Gap Inc., IBM, and PwC Consulting, make him a sought-after strategic advisor to several early-stage start-ups.
    Additionally, Robinson serves as an Independent Board member of Vista Outdoors, Inc www.t8notch.com
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    32 分
  • Transforming Your CX From The Teenage Years To Early Adulthood Through A Digital First Experience (Ft. Andrew Carothers - CISCO System)

    Transforming Your CX From The Teenage Years To Early Adulthood Through A Digital First Experience (Ft. Andrew Carothers - CISCO System)
    2024/12/03

    I’m wrapping up the year with our continuing exploration of the effective utilization of AI in improving your organization’s customer experience.

    My guest on this episode of the All Things Considered CX podcast is Andrew Carothers, CCXP.
    Andrew Carothers is a Customer Experience executive known for developing innovative CX strategies that grow revenue, increase renewal rates, and expedite customer adoption. He recently suggested that the state of CX is characterized as being in our teenage years. On our podcast, he talks about how we’ve advanced to early adulthood! A founding member of Cisco System’s CX function, he helped build the function focusing on digital experience and partners. He’s a 12-time International Customer Experience award winner, and frequently writes and speaks on CX topics.

    #CX #CXM #AI #DigitalExperience #CustomerExperience
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    37 分
  • Personalized: Customer Strategy in the Age of AI. Harnessing the Power of AI (ft. David Edelman)

    Personalized: Customer Strategy in the Age of AI. Harnessing the Power of AI (ft. David Edelman)
    2024/11/13

    The Five Promises of Personalization. Harnessing the power of AI to personalize the customer experience. Exploding the myth of proving the ROI of CX.

    This and so much more to talk about with our guest David Edelman on the All Things Considered CX Podcast with Bob Azman. David is the co-author of the new book Personalized. Customer Strategy in the Age of AI. He is a senior lecturer at Harvard Business School, an executive adviser and board member to brands and technology providers, and an adviser to BCG. Previously, David was chief marketing officer at Aetna and has worked with dozens of companies on personalization, AI, and agile marketing at BCG and Digitas. Forbes has repeatedly named him one of the Top 20 Most Influential Voices in Marketing, and Ad Age has named him a Top 20 Chief Marketing and Technology Officer.

    Join us for a fascinating conversation on how to differentiate your brand in the age of AI. Brand and CX are one in the same and David provides great examples to prove his point.

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    37 分

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