In this episode of the All Things Considered CX, host Bob Azman is joined by Scott Eichstad and Ted Itschert from Crecera Brands.

With a focus on authenticity and customer experience, Scott and Ted share their journey of transforming the customer service landscape within their organization. With nearly 60 years of shared experience, they discuss the challenges and strategies involved in breaking down silos, improving contact center operations, and fostering a customer-centric culture.

Gain insights from their stories of leadership, dedication, and the essential role of passion in driving customer engagement and satisfaction.

If you're ready to rethink and elevate your customer experience approach, this episode is packed with valuable lessons and inspiration.

In this episode of the All Things Considered CX, host Bob Asbin is joined by Scott Eichstad and Ted Itschert from Crecera Brands.

With a focus on authenticity and customer experience, Scott and Ted share their journey of transforming the customer service landscape within their organization. With nearly 60 years of shared experience, they discuss the challenges and strategies involved in breaking down silos, improving contact center operations, and fostering a customer-centric culture.

Gain insights from their stories of leadership, dedication, and the essential role of passion in driving customer engagement and satisfaction.

If you're ready to rethink and elevate your customer experience approach, this episode is packed with valuable lessons and inspiration.

Gregg Majewski joins me on the podcast to discuss how to use technology to create better experiences as well as putting the consumer first in every aspect of your business.

Creating craveworthy experiences for consumers in the restaurant business.
Gregg Majewski is the Founder and CEO of Craveworthy Brands and the former CEO of Jimmy John’s. With over 23 years of experience as a senior executive in the restaurant industry, he has implemented and restructured companywide operational standards while driving growth and innovation. As CEO of Jimmy John’s, Majewski played a pivotal role in expanding the gourmet sandwich franchise from 33 to over 300 locations, implementing the widely known “freaky fast” delivery strategy. Since founding Craveworthy Brands in 2023, he has focused on revitalizing legacy brands, pioneering emerging concepts and building a growing portfolio of groundbreaking QSR and fast casual brands that align with his vision for the future of dining.

Carol is back! It’s great to welcome Carol Kaemmerer back to the podcast.
In this episode, Carol talks about 2025 – the year of the big stay and the great detachment!
She also talks about building your personal brand – by using the rule of 3’s!

Are you concerned about your current role, your career, your personal brand, your LinkedIn profile?
Carol took what seemed like shockingly bad news and turned it into an amazing opportunity. After a surprise downsizing in the Fortune 500 company she served as a consultant, Carol found that her 20 years of marketing communications experience provided the perfect set-up for helping professionals build their online brand. LinkedIn, she recognized, is an integral part of that brand-building. But many brilliant leaders, are unable to articulate their brand effectively on LinkedIn, and that was a weak link in their online reputation. She is a #1 Best-Selling author of the award-winning book, LinkedIn for the Savvy Executive, now in its Second Edition.

What a great episode to end 2024!

Conscious Consumerism. Eco-conscious consumers. The Eighth Notch. Integrating sustainability into the core touchpoints of the customer journey.
With over 25 years of leadership experience in the retail industry, Mike Robinson is a valuable addition to the founding team of The Eighth Notch, t8notch.com, a technology platform focused on sustainable last-mile deliveries. His expertise in digital retail growth, product management and technology delivery, gained through roles at Macys.com, Gap Inc., IBM, and PwC Consulting, make him a sought-after strategic advisor to several early-stage start-ups.
Additionally, Robinson serves as an Independent Board member of Vista Outdoors, Inc www.t8notch.com

I’m wrapping up the year with our continuing exploration of the effective utilization of AI in improving your organization’s customer experience.

My guest on this episode of the All Things Considered CX podcast is Andrew Carothers, CCXP.
Andrew Carothers is a Customer Experience executive known for developing innovative CX strategies that grow revenue, increase renewal rates, and expedite customer adoption. He recently suggested that the state of CX is characterized as being in our teenage years. On our podcast, he talks about how we’ve advanced to early adulthood! A founding member of Cisco System’s CX function, he helped build the function focusing on digital experience and partners. He’s a 12-time International Customer Experience award winner, and frequently writes and speaks on CX topics.

#CX #CXM #AI #DigitalExperience #CustomerExperience

The Five Promises of Personalization. Harnessing the power of AI to personalize the customer experience. Exploding the myth of proving the ROI of CX.

This and so much more to talk about with our guest David Edelman on the All Things Considered CX Podcast with Bob Azman. David is the co-author of the new book Personalized. Customer Strategy in the Age of AI. He is a senior lecturer at Harvard Business School, an executive adviser and board member to brands and technology providers, and an adviser to BCG. Previously, David was chief marketing officer at Aetna and has worked with dozens of companies on personalization, AI, and agile marketing at BCG and Digitas. Forbes has repeatedly named him one of the Top 20 Most Influential Voices in Marketing, and Ad Age has named him a Top 20 Chief Marketing and Technology Officer.

Join us for a fascinating conversation on how to differentiate your brand in the age of AI. Brand and CX are one in the same and David provides great examples to prove his point.

“Terrified, mortified, petrified, stupefied” by AI?
Then you’ve come to the right place to eliminate these fears and trepidations!

Joining me on this episode of the All Things Considered CX podcast with Bob Azman is Kevin J. Dean, Founder & CEO of ManoByte a technology services company specializing in business process automation, CRM, and intelligent automation. Kevin is leading AI-driven business transformation and dedicated his career to helping businesses thrive in the digital age. With over two decades of experience, Kevin’s expertise has enabled enterprises to leverage AI for significant growth. We cover a lot of interesting topics in this episode. Kevin’s straightforward style eliminates the confusion and provides a clear focus on how best to achieve the most benefits from AI and technology overall. He shares case studies to exemplify his perspective.

#CX #AI #AIinCX #Customerexperience #customerexperiencemanagement #CXM #MSU