In this episode of Career Spotlight, host Michael Bernzweig sits down with Michelle Jamison, the inspiring CEO of Seismic Wave Support. With over 20 years of leadership experience, Michelle shares her remarkable journey from starting as a nervous call center agent to leading a globally dispersed team as the CEO of a thriving customer experience and remote team management company.
Michelle delves into her career path, highlighting pivotal moments, lessons learned, and the mentors who shaped her leadership style. She discusses the innovative solutions Seismic Wave Support provides, including customer service, social media management, virtual assistants, and outbound sales. Michelle also offers insights into managing a distributed team across multiple time zones and fostering a collaborative culture that bridges global diversity.
Listeners will gain valuable advice on career transitions, building resilience, and finding work-life balance. Whether you're navigating your first job in tech or aspiring to lead a global organization, Michelle’s story is packed with actionable insights and inspiration.
Key Discussion Points:
- Building a career from call center agent to CEO: Michelle's transformative journey
- The importance of servant leadership and empowering teams
- Strategies for managing globally dispersed teams across time zones
- How Seismic Wave Support helps businesses scale sustainably
- Key roles within Seismic Wave Support: virtual assistants, lead conversion specialists, and digital marketers
- Adapting to evolving social media trends and platforms
- Lessons learned during the COVID-19 pandemic: resilience and adaptability
- Balancing work-life priorities with time-blocking and self-care practices
- The role of mentorship in career growth and leadership development
- Advice for career changers considering the tech industry
- Future plans for Seismic Wave Support under Michelle’s leadership
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