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  • How to Optimize Recurring Revenue: Protecting MIDs while Managing Chargebacks & Failed Payments
    2024/12/13

    Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and FlexPay

    Failed payment recovery is crucial, but the amount of retries are limited: most card networks allow only 15 attempts over 30 days. For high-risk merchants with lower thresholds, multiple retries can lower risk scores and make recovery even harder. Is there a way to evaluate failed payments to know which ones can be recovered?

    In this webinar we look at strategies for handling chargebacks and failed payments while maintaining the health of your MIDs.

    What you’ll learn when you listen to this Podcast:

    • Understanding ambiguous decline codes across issuers
    • Identifying which payments warrant a retry
    • Why recovery is important to the user experience
    • Hard declines vs. soft declines: how does recovery differ?
    • How chargeback prevention impacts recovery
    • When — and when not — to involve customers in recovery

    Webinar presentations by Justin Clements and Ray Watson

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    48 分
  • Disputes in 2024: The Big Picture - New Insights from the 2024 Chargeback Field Report
    2024/10/21

    Webinar Replay - Audio from an earlier webinar with experts from Chargebacks911 and Edgar, Dunn & Company

    As payments technology evolves, so do disputes and chargebacks. How does the “big picture” look in 2024? Chargebacks911 and Edgar, Dunn & Company invite you to take a realistic “frontline” view of the current state of disputes and fraud. Based on the 2024 Chargeback Field Report, this webinar reflects the input of hundreds of real merchants in a wide range of verticals.

    We discuss what merchants of all sizes are saying about the transaction issues they’re dealing with now, and what new threats are emerging within payments.

    What you’ll learn when you listen to this Podcast:

    • The rising costs of fraud and fraud fighting
    • Ongoing shifts in consumer shopping behaviors
    • Are new alternative payment methods impacting fraud?
    • How AI is changing prevention strategies
    • Proactively dealing with the surging threat of friendly fraud

    Webinar presentations by Jarrod Wright, Zachary Matthews and Mark Beresford

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    50 分
  • Building & Protecting Holiday Sales: Tips for increasing seasonal eComm revenue
    2024/10/14

    Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and bankful

    From major retailers all the way down to small online stores, merchants are gearing up for holiday season sales. What’s different this year for online retailers? What should they embrace, what should they look out for, and how can they leverage holiday sales into 12 months of profits?

    In this podcast we explore how the right holiday preparations can help even high-risk merchants increase sales, optimize revenue, and protect themselves from fraud and chargebacks.

    What you’ll learn when you listen to this podcast:

    • How digital wallets are increasing conversions
    • Driving holiday sales from your site
    • The role of the processor in fraud prevention
    • Detecting and preventing friendly fraud
    • Using subscriptions to optimize holiday sales revenue

    Webinar presentations by Justin Clements and Kellen Rayner

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    51 分
  • Busting the Myths of Chargebacks: How the Right Strategies, Tools, & Data Can Shield You From Fraudulent Disputes
    2024/07/25

    Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

    Chargebacks can be one of the most frustrating – and costly – aspects of running a retail business. What started as a consumer protection has become a weapon too often used against merchants. Is there anything merchants can do to protect themselves?

    Listen as we look at how chargeback abuse became such a threat, ways it can be countered, and why merchants should never view it as “just a cost of doing business.”

    What you’ll learn when you listen to this Podcast:

    • Myths and misunderstandings of how chargebacks occur
    • Why fraud filters should not be your only prevention tool
    • Why reason codes seldom tell the whole story behind a claim
    • How chargeback data impacts false declines & conversions
    • Options for post-transaction customer dispute resolution

    Webinar presentations by Justin Clements and David Pirtle

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    54 分
  • Emerging Payment Tech vs. Chargebacks: Can tokenization stop fraudulent disputes? (Webinar Replay)
    2024/06/25

    Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Basis Theory

    Many emerging payment methods are built around tokenization. Replacing sensitive card data with temporary identifiers makes tokenization a powerful, cost-effective way to offer transaction security. Is it powerful enough to finally KO chargebacks stemming from fraudulent transactions?

    We look at how tokenization can help merchants offer more alternative payment methods while maintaining data security and increasing revenue.

    What you’ll learn when you listen to this Podcast:

    • How tokenization works, and why it matters for payments
    • Why tokenized payments are safer… but not dispute-proof
    • Network tokens vs. universal tokens: how do they differ?

    Webinar presentations by Justin Clements and Colin Luce

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    53 分
  • Why Processors Panic Over Chargebacks: Working together to keep your merchant account open (Webinar Replay)
    2024/05/13

    Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Merchant-Accounts.ca

    Merchants have cause to worry about customer disputes. But did you know your payment processor is concerned about your chargebacks, as well? If you get too many claims, they could get fined. To avoid that risk, some processors may simply close your merchant account.

    We look at why chargebacks matter to processors… and how merchants and PSPs can work together to maintain a healthy partnership.

    • Why your processor worries about chargebacks
    • When chargebacks pose the greatest threat
    • Calculating chargeback ratios and understanding thresholds
    • What to say to your processor (and how to say it)
    • How proactive prevention can remedy the issue

    Webinar presentations by Justin Clements and David Goodale

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    1 時間 10 分
  • 3 Steps to More Secure Transactions: Using Payment Data to Reduce Fraud & Chargebacks (Webinar Replay)
    2024/04/22

    Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway

    Card-not-present transactions are a huge opportunity for fraudsters. When customers are victims of fraud, they lose trust in you. Luckily, there are ways to leverage payment data to prevent fraudulent transactions and retain the confidence of your customers. Join us on Thursday, March 14, 2024 as we look at how data security can be part of an overall strategy to lower costs and mitigate risk.

    • How tokens safeguard you and your customers
    • Ensuring that the customer is actually the cardholder
    • Delivering fraud prevention and a frictionless checkout
    • Preparing for the new PCI-DSS 4.0 security standard
    • How authentication can lead to reduced chargebacks

    Webinar presentations by Justin Clements and Kimberly Miller

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    1 時間 9 分
  • Why Your Customers File Disputes: Learn What the Latest Research Says About Cardholder Intent (Webinar Replay)
    2024/03/28

    Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

    Banks, processors, and especially merchants are understandably concerned with rising chargeback volume. But do consumers share this concern? Do they really even understand chargebacks at all? We explore the findings of the 2024 Cardholder Dispute Index. Based on a survey by Chargebacks911, this detailed report helps show how cardholders are impacting the chargeback landscape.

    • How well cardholders really understand chargebacks
    • Why subscription billing models may increase disputes
    • Which industries seem most susceptible to chargebacks
    • How consumers feel banks handle disputes
    • Samples of responses to specific chargeback situations

    Webinar presentations by Justin Clements and Harlan Hutson

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    50 分