• Defining Hospitality

  • 著者： Dan Ryan
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Defining Hospitality

著者： Dan Ryan
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  • Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With over 30 years of experience in hospitality, Dan brings his expertise and passion to each episode as he delves into the latest trends and challenges facing the industry. Episodes are released every week on Wednesday mornings. To listen to episodes, visit https://www.defininghospitality.live/ or subscribe to Defining Hospitality wherever you get your podcasts.
    Copyright 2021 All rights reserved.
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あらすじ・解説

Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With over 30 years of experience in hospitality, Dan brings his expertise and passion to each episode as he delves into the latest trends and challenges facing the industry. Episodes are released every week on Wednesday mornings. To listen to episodes, visit https://www.defininghospitality.live/ or subscribe to Defining Hospitality wherever you get your podcasts.
Copyright 2021 All rights reserved.
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エピソード
  • Doorways to Branding Success - Bonnie Campagnuolo - Defining Hospitality - Episode # 177

    Doorways to Branding Success - Bonnie Campagnuolo - Defining Hospitality - Episode # 177
    2024/11/15

    🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/


    Today, host Dan Ryan sits down with Bonnie Campagnuolo, Global Brand Head of Embassy Suites by Hilton. The discussion follows the intricacies of hospitality, brand strategy, and evolving customer needs. Bonnie shares her journey from advertising to hospitality, her insights on brand evolution, and the importance of creating a guest-centric experience. They explore Embassy Suites' recent design changes, the importance of model rooms, and integrating technology in hospitality.


    Takeaways:

    • Embrace the need for brand evolution or revolution based on market demands and guest needs.
    • Regularly gather and incorporate feedback from guests on room functionality and amenities.
    • Ensure key stakeholders, including housekeeping and operational teams, have input in the design process.
    • Conduct extensive research via surveys, focus groups, and in-room studies to understand guest behaviors and unmet needs. Ask guests how they use space and what features are most important to them.
    • Allow owners flexibility in design, while also ensuring brand consistency.
    • Experiment with new technologies to improve guest experience as well as operational efficiency.
    • Be open to career moves that might seem non-linear but can provide valuable experiences and insights. Avoid limiting beliefs in yourself and your abilities.

    Quote of the Show:

    “Make decisions that leave doors open, not ones that close doors. Be open, work on different clients, learn different types of business.” - Bonnie Campagnuolo


    Links:

    • LinkedIn: https://www.linkedin.com/in/bonnie-campagnuolo-7b31244/
    • Embassy Suites LinkedIn: https://www.linkedin.com/company/embassy-suites/
    • Website: https://www.hilton.com/en/

    Shout Outs:

    • Chris Nassetta https://www.linkedin.com/in/chrisnassetta/
    • Universal Studios https://www.universalorlando.com/web/en/us
    • Walt Disney World https://disneyworld.disney.go.com/
    • Marriott Vacation Club https://marriottvacationclub.marriott.com/

    Ways to Tune In:

    • Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
    • Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
    • Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
    • Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
    • Transistor: https://www.defininghospitality.live/
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    56 分
  • Purchasing with Purpose - Áine O’Connor - Defining Hospitality - Episode # 176

    Purchasing with Purpose - Áine O’Connor - Defining Hospitality - Episode # 176
    2024/11/06

    🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/


    Today Dan Ryan welcomes Áine O'Connor, President of the International Society of Hospitality Purchasers (ISHP) and Founder of AOC Purchasing LLC. Áine shares her extensive experience in the hospitality industry from working across the globe in project management, budgeting, and procurement. She delves into her journey to entrepreneurship, balancing work and family life, and the critical issue of human trafficking awareness within hospitality. This episode explores the importance of relationships, collaboration, and passion for quality in the built environment.


    Takeaways:

    • Focus on building strong, respectful, and collaborative relationships with all project stakeholders including developers, designers, contractors, and vendors.
    • Regularly check in with yourself to assess stress levels and ensure you aren’t taking on more than you can handle.
    • Approach every project with a solution-oriented mindset, being open to others' input and working together to overcome challenges.
    • Get involved in industry organizations for networking, skill development, and potential leadership opportunities.
    • Stay open to learning new processes and understanding the rationales behind certain project decisions to improve your effectiveness.
    • Understand that it is okay to admit when something is too much and take steps to delegate or adjust responsibilities accordingly.
    • Support initiatives and training programs that address broader social issues, such as human trafficking, to make a positive impact within the industry and beyond.

    Quote of the Show: “I never don't want to work. I never don't want to be in this industry. I love it. I'm passionate about it, but it's a balance.” - Áine O’Connor


    Links:

    • LinkedIn: https://www.linkedin.com/in/%C3%A1ine-o-connor-5507aa4/
    • Website: https://aocons.com/
    • ISHP: https://ishp.info/

    Shout Outs:

    • International Society of Hospitality Purchasers https://ishp.info/
    • The American Hotel & Lodging Association https://www.ahla.com/
    • Carl Long https://www.linkedin.com/in/carl-long-pmi/

    Ways to Tune In:

    • Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
    • Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
    • Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
    • Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
    • Transistor: https://www.defininghospitality.live/
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    55 分
  • Pioneering a Stand Alone Vision - Mary Alice Palmer - Defining Hospitality - Episode # 175

    Pioneering a Stand Alone Vision - Mary Alice Palmer - Defining Hospitality - Episode # 175
    2024/10/30
    In this episode of Defining Hospitality, Dan Ryan meets with Mary Alice Palmer, the Global Creative Director and Founding Principal at ROAM Interior Design. The conversation focuses on the innovative decision by HKS to spin out ROAM as a standalone design firm. Mary Alice shares insights into her career, mentorship influences, and the strategic considerations behind the successful rebranding and growth of ROAM. The discussion also highlights how this unique approach brings new value to the firm and attracts top industry talent.Takeaways: Focus on developing a high-quality portfolio that showcases your team's abilities and success stories. A great portfolio can generate positive reactions and open new opportunities.Develop a comprehensive business case and clearly articulate the value of any proposed change. Use data and strategic insights to back up your vision.Encourage initiatives that push the boundaries of traditional business models. Be open to radical ideas that might initially seem counterintuitive.Work with external consultants or brand strategists to gain fresh perspectives and objective insights that can help make a compelling argument for change.Understand that markets and team dynamics evolve. Be flexible and willing to modify strategies as necessary to stay aligned with market demands and internal goals.Support your team's development through mentoring, training, and continuous learning opportunities. Empower senior-level employees and keep them engaged with challenging projects.Publicize your successes both internally and externally. Acknowledge the hard work and dedication of your team to boost morale and attract new talent.Quote of the Show: “I've been down many roads in my career. I'm attracted to things that keep me curious and keep me excited and keep me feeling like I'm on an adventure.” - Mary Alice PalmerLinks:LinkedIn: https://www.linkedin.com/in/mary-alice-palmer-48897462/Instagram: https://www.instagram.com/roaminteriordesign/ Website: https://www.roaminteriordesign.com/ Shout Outs:Baha Mar https://bahamar.com/ Marriott https://www.marriott.com/default.mi HKS https://www.hksinc.com/ Murphy Cramer https://www.mcdesign.com/ Simeone Deary https://simeonedeary.com/ WATG https://www.watg.com/ Ritz Carlton https://www.ritzcarlton.com/ Mandarin Oriental https://www.mandarinoriental.com/en/ Six Senses https://www.sixsenses.com/en/ Accor https://all.accor.com/a/en.html Hilton https://www.hilton.com/en/ Waldorf Astoria https://thewaldorfus.com/ Dan Noble https://www.linkedin.com/in/dan-noble-8a2989b/ Kirk Teske https://www.linkedin.com/in/kirkteske/ Revit https://www.autodesk.com/products/revit/architecture Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/
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    51 分

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