Dan welcomes Paul McElroy, Executive Vice President of Design and Construction at Lucid, Highgate’s in-house design studio, onto today’s episode where they dive into the transformative power of sustainability within the hospitality industry. Paul emphasizes the critical role of small changes and conversations, the significance of detailed project management, and the impactful lessons learned from challenging construction projects. The conversation conveys how vulnerability and resilience shape professional approaches and industry-wide improvements. The duo also explores how pioneering figures and companies are integrating sustainable practices, stressing the necessity of these efforts to become standard operations due to regulatory and market pressures.

Takeaways:

• Embedding sustainability into projects from the kickoff meeting ensures that objectives are clear and incorporated into the workflow from the beginning.
• Integrate sustainability metrics and waste management plans into RFP processes to ensure accountability and commitment from contractors and vendors from the start.
• Show up with authenticity and vulnerability. This approach breaks down barriers and builds stronger, more genuine relationships with peers and partners.
• Set clear, audacious goals and communicate the “why” behind initiatives. This helps to align and motivate teams around shared objectives.
• Work collaboratively with contractors and vendors, bringing them on the journey rather than dictating from above. Understanding their challenges and working together to solve them can result in more sustainable and feasible solutions.
• Recognize and utilize the power of collective effort. Mobilize your organization and partners to join in the sustainable mission, thereby amplifying the impact.
• Be open to changing course based on what you learn along the way. Healthy friction and iterative improvements can lead to significant advances in sustainability practices.

Quote of the Show:

“It's very important that a hotel exhibits extreme hospitality to their guests, but I think hospitality extends way beyond the four walls of a hotel.” - Paul McElroy

Links:

• LinkedIn: https://www.linkedin.com/in/paul-mcelroy-3387954a/
• Website: https://www.luciddevelopmentgroup.com/
• Website: https://www.highgate.com/

Shout Outs:

• So and So Bar https://www.soandsosbar.com/
• MindClick https://www.mindclick.com/
• Hilton Hawaiian Village https://www.hilton.com/en/hotels/hnlhvhh-hilton-hawaiian-village-waikiki-beach-resort/
• Alohi Lani https://www.alohilaniresort.com/
• BDNY https://bdny.com/
• Hyatt Regency San Francisco https://www.hyatt.com/hyatt-regency/en-US/sfors-hyatt-regency-san-francisco
• Kara Swisher https://www.linkedin.com/in/kara-swisher-b7213/
• US Green Building Council https://www.usgbc.org/
• Hotel Marcel https://www.hotelmarcel.com/

Ways to Tune In:

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Transistor: https://www.defininghospitality.live/

Today Scott Williams, the Chief Development and Brand Officer at Main Street Hospitality, joins host Dan Ryan to unpack the essence of hospitality through empathy, connection, and innovation. Drawing from his extensive background in media and branding, Scott offers valuable insights on creating genuine guest experiences and the parallels between theater and hospitality. The discussion also covers the significance of people-first approaches, continuous learning, and maintaining personal discipline. With anecdotes from influential leaders and successful brands, the conversation highlights the importance of independent hotels as innovation hubs, the evolving trends in experiential hospitality, and the power of community and authentic interactions.

Takeaways:

• Ensure that all interactions with guests convey warmth, friendliness, and empathy. Train staff to handle stressful situations gracefully to enhance the guest experience.
• Encourage staff to make personal connections with guests and tailor their service to individual needs. Small gestures like stepping from behind the desk to hand over keys can make a significant difference.
• Implement continuous development programs for employees, such as monthly skills labs.
• Ensure that marketing and branding efforts authentically represent the values and culture of the business.
• Invest in creating memorable experiences that foster brand loyalty.
• Stay updated with new trends and practices in the industry, such as immersive experiences and sustainable practices.
• Promote a work environment where employees feel safe to express their needs and challenges.

Quote of the Show: “Hospitality is sharing the best of yourself with one customer at a time; each and every interaction.” - Scott Williams

Links:

• LinkedIn: https://www.linkedin.com/in/scottswilliams/
• Website: https://www.scottswilliams.com/
• Website: https://mainstreethospitalitygroup.com/

Shout Outs:

• Starwood https://www.starwoodcapital.com/
• Morgan’s Hotels https://www.sbe.com/
• Independent Lodging Conference https://ilcongress.com/
• Horst Schulze https://horstschulze.com/
• Red Lion Inn https://www.redlioninn.com/
• La Mamounia https://mamounia.com/en/
• Hilton https://www.hilton.com/en/
• Marriott https://www.marriott.com/default.mi
• Welcome to the Stork Club https://www.amazon.com/Welcome-Stork-Club-Mearl-Allen/dp/0498023958

Ways to Tune In:

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Transistor: https://www.defininghospitality.live/

In this episode, we explore the essence and impact of hospitality in various contexts. Dan interviews Marion Emmanuelle Bullôt, the Managing Partner of AvroKO Hospitality Group. The conversation dives into Marion's career journey, starting from her early days in France, her influential experience with Gordon Ramsay, to her current role where she oversees strategy and concept development at AvroKO. Marion provides insights into how hospitality can transform spaces, enhance business strategies, and create meaningful experiences. The episode also highlights AvroKO's global projects, the importance of understanding market constraints, and the evolving nature of hospitality in enhancing guest experiences and business success.

Takeaways:

• When expanding or starting new ventures in different regions, understanding the local context and customer needs is crucial.
• Leaders should have a clear understanding of the financial realities of their business, such as the P&L of restaurants or the budget constraints for food and beverage in specific projects.
• Encourage and value diverse experiences within your teams to innovate and solve complex problems.
• Building trust with clients through transparent communication and demonstrating expertise can help in securing buy-in for ambitious projects. Focus on ensuring clients understand both the vision and the practical steps.
• Think about how every touchpoint, from design to customer interaction, contributes to the overall experience and brand perception.
• Be prepared to adapt and evolve with changing market conditions. Whether it's incorporating new technology or rethinking strategies post-pandemic, leaders must remain flexible and open to change.
• Effective F&B strategies can significantly contribute to the revenue of hotels and other establishments. Consider investing in high-quality F&B offerings and understand the unique value it can bring to your business.

Quote of the Show:

“I have lots of early childhood memories that tie into hospitality and I just love that it comes with me through my day-to-day, through my work, and through everything I do.” - Marion Emmanuelle Bullôt

Links:

• LinkedIn: https://www.linkedin.com/in/marion-emmanuelle-bull%C3%B4t-4105363a/
• Website: https://www.avroko.com/

Shout Outs:

• Gordon Ramsay https://www.gordonramsay.com/
• Marco Pierre White https://www.marcopierrewhite.co/
• Marriott https://www.marriott.com/default.mi
• Four Seasons https://www.fourseasons.com/
• Michelin https://guide.michelin.com/en
• Hoxton Chicago https://thehoxton.com/chicago/

Ways to Tune In:

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Transistor: https://www.defininghospitality.live/

In this episode of Defining Hospitality, Dan interviews Alessia Genova, a noted interior design expert in the hospitality industry. Alessia shares her inspiring journey from starting as an intern at Tihany Design to becoming the company's principal and managing partner. With over 15 years of experience, Alessia discusses her passion for hospitality design, the importance of relationships and reputation, and the challenges and triumphs she encountered when taking over the company. The conversation offers valuable insights into maintaining high-quality standards, navigating career transitions, and balancing innovation with tradition in the design industry. She is an inspiration to hospitality professionals everywhere, you don’t want to miss this episode!

Takeaways:

• Identifying and communicating the mission behind what you do can energize and drive you and your team. In hospitality, for example, the goal might be to make people feel cared for during their journeys.
• Building strong, lasting relationships within your industry—whether with clients, colleagues, or vendors—can be a foundation for long-term success.
• Nurturing your team members and providing mentorship can foster a strong, supportive working environment. Encourage personal and professional growth through guidance and sharing knowledge.
• For firms with a rich legacy, it’s essential to balance the respect for past accomplishments with the drive to innovate and explore new paths.
• The COVID-19 pandemic was described as a non-linear challenge, indicating the importance of adaptability. Leaders must stay flexible and manage unforeseen changes effectively.
• Focus on the quality of work and craftsmanship, from design to execution. Detailed project planning and immaculate attention to detail can set you apart.

Quote of the Show: “Eventually you grow and you understand that having an understanding of these spaces will help you also design them in a certain way.” - Alessia Genova

Links:

• LinkedIn: https://www.linkedin.com/in/alessia-genova-a28b742a/
• Website: https://tihanydesign.com/

Shout Outs:

• The Breakers https://www.thebreakers.com/
• Beverly Hills Hotel https://www.dorchestercollection.com/los-angeles/the-beverly-hills-hotel
• Hilton https://www.hilton.com/en/brands/hilton-hotels/
• Heart of House https://www.heartofthehouse.com/
• Amber Hotel https://www.hotelamber.com/
• Mandarin Hong Kong https://www.mandarinoriental.com/en/hong-kong/victoria-harbour
• Richard Serra https://gagosian.com/artists/richard-serra/
• Le Cirque https://lecirque.com/

Ways to Tune In:

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Transistor: https://www.defininghospitality.live/

Today, host Dan Ryan speaks with Natalia Miyar, an experienced architect and designer with a global footprint and the Founder of Natalia Miyar Atelier. Natalia shares her journey from studying art history to establishing a successful design studio focusing on both high-end residential and hospitality projects. They discuss her design philosophy, the importance of making spaces comfortable and unique, and her transition into the hospitality sector, which includes projects in London and Mexico. Natalia also elaborates on her commitment to mentoring young talent and her aspirations for creating a lifestyle brand in the future. The conversation highlights the blend of practicality and creativity that is essential in design, and the significance of being open to new experiences and opportunities.

Takeaways:

• Be open to unexpected paths and seize opportunities that may not have been part of the initial plan. This flexibility can lead to exciting new ventures and growth.
• Working with a business coach or mentor can provide valuable insights, accountability, and support. This kind of guidance is especially crucial for entrepreneurial growth and overcoming challenges.
• Diversity in your team can drive creativity and innovation.
• It's vital to merge creative vision with practical execution. Understanding the balance between artistic freedom and the responsibilities of design ensures projects are both beautiful and functional.
• Leaders should encourage a culture of continuous learning within their organizations. This includes structured mentoring and internship programs to foster growth and development.
• Foster an environment where team members feel comfortable expressing their ideas and creativity, even if it pushes the boundaries of the project’s original vision.
• Being adaptable and willing to change direction when presented with new opportunities or challenges is a valuable trait for leaders.

Quote of the Show:

“I think any entrepreneur will tell you the hardest thing is finding the right people to go on that journey with you.” - Natalia Miyar

Links:

• Instagram: https://www.instagram.com/nataliamiyar/?hl=en
• LinkedIn: https://www.linkedin.com/in/natalia-miyar-971b0559/
• Website: https://www.nataliamiyar.com/

Shout Outs:

• Olivia Vanderhagen https://www.linkedin.com/in/olivia-nathalie-johanna-van-der-hagen-9713b0233/
• The 22 https://www.thetwentytwo.com/
• Ceramica Suro https://www.instagram.com/ceramicasuro/?hl=en
• Oswald’s https://www.oswaldsclub.com/
• Hartford Street https://www.5hertfordstreet.com/s/
• Maison Estelle https://maisonestelle.com/
• Aisli Westerdijk https://www.linkedin.com/in/aisling-westerdijk-53b4436/

Ways to Tune In:

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Transistor: https://www.defininghospitality.live/

In this episode, Dan sits down in person with Foreman Rogers, Principal at Blur Workshop, to discuss his career in hospitality design and the firm's recent milestone of celebrating their 10th anniversary! Foreman shares insights on the founding of Blur Workshop, the significance of blurring the lines between architecture and interiors, and the importance of empathy and listening in their design process. He also highlights the firm's collaborative culture, high retention rate, and the wide spectrum of projects they handle, from boutique hotels to large convention centers. Join us as we explore Foreman's reflections on the last decade, his excitement for the future, and the values that drive Blur Workshop's unique approach to design.

Takeaways:

• Create a workplace culture that aligns with a larger mission, such as caring for people or creating meaningful experiences. This can elevate the sense of purpose and motivation among employees.
• Promote an environment where employees feel comfortable sharing ideas, asking questions, and providing feedback. Emphasize that there are no bad questions or ideas to foster innovation and collaboration.
• Develop active listening skills and emphasize their importance across all levels of the organization.
• Acknowledge the emotional aspects of work, especially in industries focused on hospitality and customer experience. Support your team in creating emotional connections through their work by understanding and empathizing with client and customer needs.
• Cultivate a humble work environment where egos are checked at the door. Ensure that the focus remains on collective success rather than individual accolades.
• While fostering a collaborative environment, ensure processes are in place to maintain efficiency and meet deadlines.

Quote of the Show: “The hospitality, it’s in our blood I think.” - Foreman Rogers

Links:

• LinkedIn: https://www.linkedin.com/in/foreman-a-rogers-iii-56001b2a/
• Instagram: https://www.instagram.com/blurworkshop/
• Website: https://www.blurworkshop.com/

Shout Outs:

• Liz Neiswander https://www.linkedin.com/in/liz-neiswander-36477112/
• Scott Morris https://www.linkedin.com/in/scott-morris-27a555/
• Ryman Hospitality https://www.rymanhp.com/
• Marriott https://www.marriott.com/
• DC Convention Center https://eventsdc.com/venue/walter-e-washington-convention-center
• Columbus Crew Soccer Stadium https://www.columbuscrew.com/stadium/

Ways to Tune In:

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Transistor: https://www.defininghospitality.live/